Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null},{"mediaCarouselId":7187616,"sortOrder":2,"mediaFile":{"mediaCarouselId":null,"mediaURI":null,"mediaGUID":null,"mediaFileTitle":"The Birdwells","sourceFileName":null,"height":null,"width":null,"size":null,"creatorTypeId":null,"mediaEmbedCode":"
","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null},{"mediaCarouselId":7187616,"sortOrder":3,"mediaFile":{"mediaCarouselId":null,"mediaURI":null,"mediaGUID":null,"mediaFileTitle":null,"sourceFileName":null,"height":null,"width":null,"size":null,"creatorTypeId":null,"mediaEmbedCode":"","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null}]}],"licenseDetails":[{"sourceLicenseId":"30956","agencyId":70919,"licenseNumber":"02061130","licenseTypeId":0,"licenseHolder":null,"issueDate":null,"expirationDate":null,"licenseStatusId":3902,"suspensionDate":null,"revocationDate":null,"detailsUrl":"http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=02061130","notes":null,"licenseAgency":{"transactionDetails":null,"agencyId":70919,"vendorId":1,"sourceAgencyId":"37","bureauCode":"1116","nameFull":"Bureau of Real Estate","description":null,"countryCode":null,"addressLine1":"1515 Clay St Ste 702","addressLine2":null,"city":"Oakland","stateCode":"CA","zipCode":"94612","phoneCountryCode":null,"phoneAreaCode":"510","phoneNumber":"6222552","phoneExt":null,"faxCountryCode":null,"faxAreaCode":null,"faxNumber":null,"faxExt":null,"email":null,"urlPrimary":"http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=","urlSecondary":null,"urlLicenseCheck":null,"dateTimeSource":"2018-08-29T00:00:00"}}],"operatingHours":[],"servingAreas":[],"additionalDetail":[],"statistics":{"orgId":68141173,"totalCustomReviews":0,"total5StarReviews":0,"total4StarReviews":0,"total3StarReviews":0,"total2StarReviews":0,"total1StarReviews":0,"totalComplaints":0,"averageReviewStarRating":0,"totalAdvertisingSalesComplaints":0,"totalBillingCollectionComplaints":0,"totalDeliveryComplaints":0,"totalGuaranteeWarrantyComplaints":0,"totalProductServiceComplaints":0,"totalClosedComplaintsPastThreeYears":0,"totalClosedComplaintsPastTwelveMonths":0},"bureauOrgType":null,"logoImage":null,"mastheadImage":null,"profileLogoImage":null,"totalPositive":0,"totalNegative":0,"totalNeutral":0,"servingAreaZipCodes":null,"accreditationStatus":null,"memberType":"NonAccredited","isSystemwide":false,"alerts":[],"paymentMethods":[],"isClaimed":true,"complaintCloseTypes":null,"reasonsForRating":[],"customerReview":true,"enhancedLicenseDisplay":true,"displayMap":false,"newOwnerDate":null,"showAccreditationLogo":false,"localReportMerges":{"overrideBusinessNames":false,"overrideDescription":false,"overrideProductsServices":false,"overrideURLs":false,"overrideLogos":false,"overrideRestaurantDetail":false,"overrideCarousel":false,"overrideLicensing":false,"overrideProgramParticipation":false,"overridePaymentOptions":false,"overrideRefundExchangePolicy":false,"overrideRAQURL":false,"overrideBBBFileOpened":null,"overrideEmployeeCount":false,"overrideFileAComplaint":false,"overrideServiceType":true,"overrideMenuType":null}},"bbbInfo":{"id":"1116","bbbId":"1116","bbbName":"BBB serving the San Francisco Bay Area and Northern Coastal California","bbbEmail":"[email protected]","donateButtonEnabled":false,"primaryLanguage":"EN","primaryCountry":"USA","configIds":{"sharedGoogleAnalyticsId":"UA-41101326-21"},"tagline":"San Francisco Bay Area and Northern Coastal California","aboutUs":"The San Francisco Bay Area BBB is operating remotely on a permanent basis. We are committed to providing the highest level of service to both businesses and consumers. \n \nBetter Business Bureau has been helping people find businesses, brands and charities they can trust for over 110 years. BBB works to combat scams and dishonest business practices because they undermine trust in the marketplace, distort the level playing field, and siphon money from legitimate transactions that benefit both businesses and consumers.\n \nBBB programs are designed to build trust, celebrate marketplace role models, and call out substandard behavior and bad actors. \n \nYour local BBB is dedicated to fostering honest and responsive relationships between businesses and consumers, instilling consumer confidence and advancing a trustworthy marketplace for all.\n\n","eventsPageLayout":"agenda","programs":[{"id":"r2baf6p0nmgw","title":"Programs and Services","priority":"1","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Programs and Services"},"linkUrl":"/local/1116/programs","summaryText":"Learn more about the benefits of accreditation that you can utilize to enhance and grow your business."},{"id":"boa0ljyv5t6c","title":"News and Alerts","priority":"2","image":{"url":"/TerminusContent/Main/images/programs/desktop.svg","altText":"News and Alerts"},"linkUrl":"/us/ca/oakland/news","summaryText":"Stay up to date on the latest news and scams happening in your neighborhood."},{"id":"vmadldphopsg","title":"Apply for Accreditation","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/star.svg","altText":"Apply for Accreditation"},"linkUrl":"/apply","summaryText":"Build your business with trust."},{"id":"rhqytdambsqd","title":"Community Partner Program","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Community Partner Program"},"linkUrl":"/local/1116/bbb-community-partner-program","summaryText":"Collaborate with BBB to support mission-based programs that promote ethics and protect consumers and businesses."},{"id":"0v8kuteydwr4","title":"Submit an Idea","priority":"4","image":{"url":"/TerminusContent/Main/images/programs/comment.svg","altText":"Submit an Idea"},"linkUrl":"/greater-san-francisco/public/Form/Form.aspx?f=1150&e=6-c3-96-c3-9a-e2-84-a2","summaryText":"Send us your idea for a new benefit or topics and content you'd like to see more of and learn about!"},{"id":"ccyqfa1uhitx","title":"Torch Awards","priority":"5","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Torch Awards"},"linkUrl":"/local/1116/torch-awards","summaryText":"The Torch Award embodies BBB’s mission of advancing business trust."},{"id":"dcfv04lysl50","title":"Charity and Donor Resources","priority":"6","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"Charity and Donor Resources"},"linkUrl":"/all/charities-donors","summaryText":"BBB's Charity Report Program promotes public confidence in national and local charities and encourages informed charitable giving."},{"id":"gdychkyvrtmj","title":"Get A Quote","priority":"7","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Get A Quote"},"linkUrl":"/get-a-quote","summaryText":"Need a quote or expert advice? Talk to an Accredited Business today!"},{"id":"3fnfggsjyqlp","title":"File a Complaint","priority":"8","image":{"url":"/TerminusContent/Main/images/programs/file.svg","altText":"File a Complaint"},"linkUrl":"/file-a-complaint","summaryText":"Having trouble with a business? Tell BBB."},{"id":"9d0dfelwcee7","title":"Register Your Business","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Register Your Business"},"linkUrl":"/get-listed","summaryText":"Not listed with BBB? Register your business."},{"id":"rwbxx6favtfp","title":"Report a Scam","priority":"10","image":{"url":"/TerminusContent/Main/images/programs/comment.svg","altText":"Report a Scam"},"linkUrl":"/scamtracker","summaryText":"Report business scams using BBB Scam Tracker"},{"id":"tbrfpp4z6mu3","title":"Learn More About BBB","priority":"11","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"Learn More About BBB"},"linkUrl":"/about-bbb","summaryText":"We've been helping people find businesses, brands and charities they can trust."}],"locations":{"allIds":["71529a2a-4581-4372-905e-d1b52e7aa828"],"byId":{"71529a2a-4581-4372-905e-d1b52e7aa828":{"id":"71529a2a-4581-4372-905e-d1b52e7aa828","address":{"id":"71529a2a-4581-4372-905e-d1b52e7aa828","locationName":"BBB serving the San Francisco Bay Area and Northern Coastal California","locationUrl":"/local-bbb/golden-gate-better-business-bureau","addressLine1":"PO Box 218","addressLine2":null,"city":"San Leandro","stateProvince":"CA","postalCode":"94577","country":0,"latitude":37.7199247,"longitude":-122.1689284,"county":"Alameda","mapUrls":[{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=pJLZODWjn6vroSuorbwpjhFXl6M="},{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=nPJgpHvTtEi3MR1vaIrYfu17vVA= 2x"},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=F3oPMm58NZMcsDmSNheWl1K0t5c="},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=oDqHL7EMucqKyC4pCPVAGo96Q-c= 2x"},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=nLFd-Qn1mQeFtjj2mZyImzuX810="},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=ouixIHFUuXkGkfXm2N3o5SinC04= 2x"},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=Kf59z33W7uMUR8dJ6G13sIoyT5k="},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=Jw4bnM5TjoqZhGVctP9-_3HwEM0= 2x"},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=Kf59z33W7uMUR8dJ6G13sIoyT5k="},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=Jw4bnM5TjoqZhGVctP9-_3HwEM0= 2x"},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=jiChUg8yP0-mV1odD2IU0ntAuy4="},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=R0FLyZe5xJ0kHRhq4FsJGiJlryM= 2x"},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=tt9qs7x0gqHYPARoidk3BqQNArU="},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=i5y7q869xjA-Hl53EPBCRcUkWhs= 2x"}],"mapImgAttrUrls":[{"mapSize":{"height":"250","width":"364","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=mJiI5LDlaL_P-KFaitmEaEui6e8=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=0m80jEYNDbtBwkPl7alqeyriT6M= 2x"},{"mapSize":{"height":"250","width":"752","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=WbKzF_cSzvy2UnKwxOPqxdIU9A0=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=NushiZ2nJ0xrf2htvC5wqilxqAg= 2x"},{"mapSize":{"height":"250","width":"1140","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=7xHkB33HxpqKZHLzfJGnCKx2Ls0=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C37.7199247,-122.1689284&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=1ZskLqEvHXfRUMf7ZfAIC8bu-KI= 2x"}]},"formattedAddress":"PO Box 218, San Leandro, CA 94577","contact":{"email":"[email protected]","phoneNumber":"(866) 411-2221","faxNumber":"(510) 844-2100","emailPr":"[email protected]","phoneNumberPr":null,"textNumber":null},"jurisdiction":["CA"],"officeHours":null,"phoneHours":["9:00am - 4:00pm"],"excludeFromLocator":false,"type":"Primary"}},"primary":"71529a2a-4581-4372-905e-d1b52e7aa828","branches":[]},"additionalResources":[{"title":"Become BBB Accredited","description":"Learn more about the value of BBB Accreditation.","url":"https://www.bbb.org/apply","priority":1},{"title":"Report a Scam","description":"Research and report on scams and fraud using BBB Scam Tracker.","url":"https://www.bbb.org/scamtracker","priority":2},{"title":"File a Complaint","description":"Let BBB help you resolve problems with a business","url":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","priority":3}],"urls":{"bbbUrl":"/local-bbb/golden-gate-better-business-bureau","branchesUrl":"/bbb-directory/us/ca","bbbEventsUrl":"/local-bbb/golden-gate-better-business-bureau/events","bbbSupportersUrl":"/local-bbb/golden-gate-better-business-bureau/supporters","informationPageImageUrl":"/TerminusContent/_shared/images/logo_square.png","employmentOpportunitiesUrl":"/all/employment","fileComplaintUrl":"/file-a-complaint","submitReviewUrl":"/all/customer-reviews","newsLetterSignupUrl":"https://bbbbayarea.tech-toolbox.net/","businessLoginUrl":"/greater-san-francisco/login","joinApplyUrl":"/apply"},"socialMedia":[{"id":"linkedin","name":"LinkedIn","url":"https://www.linkedin.com/company/bbbsfbayarea"},{"id":"instagram","name":"Instagram","url":"https://www.instagram.com/bbbsfbayarea"},{"id":"facebook","name":"Facebook","url":"https://www.facebook.com/bbbsfbayarea "},{"id":"youtube","name":"YouTube","url":"https://www.youtube.com/channel/UCbX5BTBhIeP-Ha9afSWZ9jQ"},{"id":"twitter","name":"Twitter","url":"https://twitter.com/bbbsfbayarea"}],"navigation":{"footerLinks1":[{"id":"l4kjqg3ga","text":"Language Translation Information","title":null,"href":"/all/change-browser-language","links":null,"priority":0,"target":null},{"id":"hqpqncnio","text":"Search for a Business","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"wazzotjaz","text":"Get a Quote","title":null,"href":"/get-a-quote","links":null,"priority":0,"target":null},{"id":"l6oan5vgc","text":"Start a Review","title":null,"href":"/leave-a-review","links":null,"priority":0,"target":null},{"id":"nerkpem3i","text":"File a Complaint","title":null,"href":"/file-a-complaint","links":null,"priority":0,"target":null},{"id":"rgyl1ctx","text":"BBB Scam Tracker","title":null,"href":"/scamtracker","links":null,"priority":0,"target":null},{"id":"hyhyoqthd","text":"File an Auto Warranty Complaint","title":null,"href":"https://bbbprograms.org/programs/all-programs/bbb-autoline","links":null,"priority":0,"target":null},{"id":"rqamraje","text":"Sign up for Scam Alerts","title":null,"href":"https://signup.e2ma.net/signup/1900156/1902645","links":null,"priority":0,"target":"_blank"},{"id":"ani9ziao","text":"Frequently Asked Questions (FAQ)","title":null,"href":"/all/faq","links":null,"priority":0,"target":null},{"id":"ni9ziaoa","text":"Consumer HQ","title":null,"href":"/all/consumer-hq","links":null,"priority":0,"target":null}],"footerLinks2":[{"id":"ho8csfg8u","text":"Search Business Profiles","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"fgwup73mp","text":"Get Accredited","title":null,"href":"/get-accredited","links":null,"priority":0,"target":null},{"id":"8hosvguyd","text":"Data Privacy Framework Program","title":null,"href":"https://bbbprograms.org/programs/all-programs/dpf","links":null,"priority":0,"target":"_blank"},{"id":"fsjd89kj3","text":"Cross-Border Privacy Rules Certification","title":null,"href":"https://bbbprograms.org/programs/all-programs/GlobalPrivacyDivision/CrossBorderPrivacyRules","links":null,"priority":0,"target":"_blank"},{"id":"sdfr56h7u","text":"Get Your Business Listed","title":null,"href":"/get-listed","links":null,"priority":0,"target":null},{"id":"jzp7zjxcz","text":"Partner Code of Conduct","title":null,"href":"/partner-code-of-conduct","links":null,"priority":0,"target":null},{"id":"sftm06ofop","text":"Apply for BBB Accreditation","title":null,"href":"/apply","links":null,"priority":0,"target":null},{"id":"ftm06ofops","text":"Business HQ","title":null,"href":"/all/your-business-hq","links":null,"priority":0,"target":null}],"footerLinks3":[{"id":"8homn8zf4","text":"Mission & Vision","title":null,"href":"/mission-and-vision","links":null,"priority":0,"target":null},{"id":"mjpmg5b7n","text":"Directory of Local BBBs","title":null,"href":"/bbb-directory","links":null,"priority":0,"target":null},{"id":"bjdldug0sn","text":"International Association of Better Business Bureaus","title":null,"href":"/local-bbb/international-association-of-better-business-bureaus","links":null,"priority":0,"target":null},{"id":"az00ufjd","text":"BBB Institute for Marketplace Trust","title":null,"href":"https://www.bbbmarketplacetrust.org","links":null,"priority":0,"target":"_blank"},{"id":"k9qgm92wzf","text":"Careers","title":null,"href":"/all/employment","links":null,"priority":0,"target":"_blank"},{"id":"mtnopba8v","text":"BBB Wise Giving Alliance (Give.org)","title":null,"href":"https://give.org","links":null,"priority":0,"target":"_blank"},{"id":"95xb4z3s7p","text":"BBB National Programs","title":null,"href":"https://www.bbbprograms.org","links":null,"priority":0,"target":"_blank"},{"id":"gcbgslcm8ffc","text":"Give.org","title":"Give.org","href":"https://www.give.org/","links":null,"priority":2,"target":"_blank"},{"id":"axrwlpemsdxg","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"https://www.bbbmarketplacetrust.org/","links":null,"priority":3,"target":"_blank"},{"id":"p4ksdloa4c2y","text":"BBB Business Partner Code of Conduct","title":"BBB Business Partner Code of Conduct","href":"/partner-code-of-conduct","links":null,"priority":6,"target":""}],"footerBottomLinks":[{"id":"opuuwwn1o","text":"Terms of Use","title":null,"href":"/terms-of-use","links":null,"priority":0,"target":null},{"id":"ackisfjum","text":"Privacy Policy","title":null,"href":"/all/privacy-policy","links":null,"priority":0,"target":null},{"id":"yt1tbngb6","text":"Your Ad Choices","title":null,"href":"/all/privacy-policy#ads","links":null,"priority":0,"target":null},{"id":"mxarcqtr","text":"Trademarks","title":null,"href":"/trademarks","links":null,"priority":0,"target":null},{"id":"pamqmd8e8","text":"Hyperlinking Policy","title":null,"href":"/hyperlinking","links":null,"priority":0,"target":null}],"forConsumersFooterLink":{"id":"x57030ecd","text":"For Consumers","title":null,"href":"/all/consumer-resources","links":null,"priority":0,"target":null},"forAllBusinessesFooterLink":{"id":"c57030efd","text":"For All Businesses","title":null,"href":"/all/business-resources","links":null,"priority":0,"target":null},"mainNavLinks":[{"id":"bz0n2k3oseqf","text":"Meet Your BBB Staff","title":"Meet Your BBB Staff","href":"/local-bbb/golden-gate-better-business-bureau/people","links":null,"priority":3,"target":""},{"id":"ggmuliz5noha","text":"BBB Accredited Chambers of Commerce","title":"BBB Accredited Chambers of Commerce","href":"https://docs.google.com/document/d/15XryT9dOH3-Zhop-wPWHJwHLH2cRldScnTzfKYxQS4E/edit","links":null,"priority":4,"target":""},{"id":"c6s884x1dnqf","text":"Latest News","title":"Latest News","href":"/us/ca/oakland/news","links":null,"priority":6,"target":""},{"id":"flgxw671fmsn","text":"Business Login","title":"Business Login","href":"/greater-san-francisco/login","links":null,"priority":0,"target":""}],"topNavLinks":[{"id":"xkvsyflmu","text":"BBB Accreditation","title":null,"href":"/get-accredited","links":null,"priority":1,"target":null},{"id":"eh6aq1h1oyzv","text":"Business Login","title":"Business Login","href":"/greater-san-francisco/login","links":null,"priority":1,"target":""},{"id":"sjhwmhyvpkih","text":"BBB Scam Tracker","title":"BBB Scam Tracker","href":"/scamtracker","links":null,"priority":2,"target":""}],"forAboutBbbFooterLink":{"id":"7f4e46193","text":"About BBB®","title":null,"href":"/all/about-bbb","links":null,"priority":0,"target":null}},"persons":[{"id":"jl8clgxehsfj","name":"Business Development Team","persons":[{"id":"6fa2fcrkwscs","name":null,"firstName":"Daniela ","lastName":"Dolgova","priority":5,"type":null,"company":null,"title":"Enhancement Assistant","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2092","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"5f8vmgmyvpq2","name":null,"firstName":"Kathleen","lastName":"Davis","priority":null,"type":null,"company":null,"title":"Senior Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2018","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"lktytkvvbrsp","name":null,"firstName":"Kathy ","lastName":"Daly","priority":null,"type":null,"company":null,"title":"BBB Enhancement Supervisor","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2083","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"xjpakqhjdlme","name":null,"firstName":"Magdalena","lastName":"Jakubczyk","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2085","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"y9kaf0hjrjgb","name":null,"firstName":"Michael ","lastName":"Rudd","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2068","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"mdtncbsdzm0s","name":null,"firstName":"Tiara","lastName":"White","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2016","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"wdfx5kdzhsa5","name":null,"firstName":"Kara ","lastName":"Blevins","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2028","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"br6qsgg0xwce","name":null,"firstName":"Vivian","lastName":"Ulrich","priority":null,"type":null,"company":null,"title":"Business Development Specialist: Sí hablo Español","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2008","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"c7jubnbeht8x","name":null,"firstName":"Jessica","lastName":"Bennett","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2067","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"yhnrzrmrjmky","name":null,"firstName":"Desiree","lastName":"Hernandez","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2070","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"t2nycx2aghmt","name":null,"firstName":"Jody","lastName":"Young","priority":null,"type":null,"company":null,"title":"Director of Business Development","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2093","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"htg5meuvassb","name":null,"firstName":"William","lastName":"Koncak","priority":null,"type":null,"company":null,"title":"Advertising Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"651-695-2411","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"m4fkrdyrqg13","name":null,"firstName":"Trent","lastName":"Weideman","priority":null,"type":null,"company":null,"title":"Advertising Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"651-695-2498","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"c8glkweztvw5","name":null,"firstName":"Stephen","lastName":"Radermacher","priority":null,"type":null,"company":null,"title":"Advertising Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"651-695-2480","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"8hjstxpsm6yo","name":null,"firstName":"Joe","lastName":"Turk","priority":null,"type":null,"company":null,"title":"Advertising Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"651-695-2428","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"7sxdhrpf0mzb","name":null,"firstName":"John","lastName":"DiBella","priority":null,"type":null,"company":null,"title":"Senior Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":"651-695-2492","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"1mcm26timiwc","name":null,"firstName":"Harriet","lastName":"Gibson","priority":null,"type":null,"company":null,"title":"Business Development Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":"510-844-2075","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]}],"culture":{"id":"en-us","cultureInfo":"en-US","twoLetterIsoLanguageName":"en","twoLetterIsoCountryCode":"US","threeLetterIsoCountryCode":"USA","countryCode":2,"bbbCountry":0},"raqEnabled":true,"supporters":{},"languages":["English","Spanish"],"popularTobIds":["50544-000","10035-000","60075-000","60103-000","60289-000","60729-000","10013-000","10113-000","10095-000","00155-000"],"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"},{"qualificationHtml":"

We have a zero-tolerance policy for inappropriate or abusive language. BBB will not proceed with accepting your complaint

","question":"BBB has a zero-tolerance policy for inappropriate or abusive language. Any such behavior towards your BBB Dispute Representative or the business being complained against will result in the immediate closure of your complaint. Do you intend on using inappropriate or abusive language? Click 'No' below to continue with your complaint."}],"applyForAccreditationInfo":{"applyEmail":"[email protected],[email protected],[email protected],[email protected],[email protected],[email protected],[email protected],[email protected]","applicationSubmissionId":"1","getAccreditedOptOut":null,"getAccreditedThankYouOptOut":true,"getAccreditedLeadEmail":"[email protected],[email protected],[email protected],[email protected],[email protected],[email protected],[email protected]","paymentProcessorUrl":"https://www.bbb.org/greater-san-francisco/public/accreditation-interest/iabbb/?applicationNumber=","questions":[{"question":"Have you been in business for more than six months?","required":"true","helptext":"The business must have been in business 6 months or more in order to qualify for accreditation.","type":3},{"question":"Annual revenue for last year?","required":"true","helptext":"This information is confidential and is only used to determine eligibility for accreditation and annual rate.","type":2},{"question":"Does this business have more than one location?","required":"true","helptext":null,"type":3},{"question":"How many full-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"How many part-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"Do you have any licensing certifications you wish to provide?","required":"true","helptext":"It's OK if you don't have this information now, you can always add it later.","type":3}],"contactNumber":null,"contactExtension":null,"contactEmail":null,"displayAccreditationFees":null,"getAccreditedContactNumber":null,"getAccreditedContactExtension":null,"getAccreditedContactEmail":null,"getAccreditedSchedulingURL":null,"contactTextSMS":null},"liveChatGroupId":15,"getListedRealTimeEmails":"[\"[email protected]\",\"[email protected]\",\"[email protected]\",\"[email protected]\",\"[email protected]\",\"[email protected]\",\"[email protected]\"]","bbbUrlSegment":"golden-gate-better-business-bureau"}},"isOutOfBusiness":false,"license":{"isCompetencyLicenseRequired":false,"isEnhancedLicense":true,"details":[{"notes":null,"licenseNumber":"02061130","expirationDate":null,"licenseAgency":{"address":"1515 Clay St Ste 702","city":"Oakland","state":"CA","zip":"94612","email":null,"faxNumber":null,"id":70919,"name":"Bureau of Real Estate","phoneNumber":"(510) 622-2552","url":"https://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id="}}],"licensingTexts":[],"showLicensing":true},"numEmployees":1000,"organizationDescription":"Opendoor offers consumers help in buying and selling their homes in the United States.","paymentMethods":[],"paymentMethodCustomTexts":[],"refundExchangePolicy":[],"additionalRestaurantDetails":null,"typeOfEntity":{"legalOrgType":1003,"name":"Corporation","canDisplay":true},"yearsInBusiness":11,"restaurantDetails":[],"serviceType":[],"menuType":[]},"isLocalReport":true,"isSystemWide":false,"display":{"additionalInformationTexts":{"allIds":["1268555804"],"moreInfoIds":[],"detailIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"byId":{"1268555804":{"title":"Reason for Rating - Not Rated","customTextSectionId":7121,"id":"1268555804","position":32767,"text":"Complaints against this business are handled by another BBB."}}},"alerts":{"byId":{},"allIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"accreditationIds":[]},"claim":{"isClaimed":false,"claimBusinessUrl":"/north-east-florida/login"},"complaintDisclaimerHtml":null,"isRequestQuoteActive":false,"industryTips":null,"prodSrvcsSummary":null,"programParticipationText":null,"referralAssistanceTexts":[],"relatedBusinessList":{"relatedBusinesses":[],"customText":[]},"socialMediaList":[{"url":"https://www.facebook.com/OpendoorHQ","urlType":703,"label":"Facebook","type":"facebook"},{"url":"https://www.linkedin.com/company/opendoor-com","urlType":705,"label":"LinkedIn","type":"linkedin"},{"url":"https://www.pinterest.com/opendoorhq/","urlType":723,"label":"Pinterest","type":"pinterest"},{"url":"https://www.opendoor.com/blog/","urlType":726,"label":"Blog","type":"blogger"}],"latestNewsList":[{"id":"30134","image":{"id":16606,"url":"https://m.bbb.org/prod/corecmsimages/7e81728c-4674-48d3-aa08-3f532a085c7f.jpg","fileCode":"7e81728c-4674-48d3-aa08-3f532a085c7f","title":"Getty wedding med","description":"Getty wedding med","contentCode":"222d356a-d716-466b-bfab-f4815937db02","mainImage":true,"order":1,"imageCaption":null,"imageTitle":"Getty wedding med","credit":"Getty Images","altText":null},"title":"BBB Tip: Wedding HQ","type":"Article","url":"https://www.bbb.org/article/news-releases/30134-bbb-tip-wedding-hq","summary":"Planning your big day? Start with Trust® when wedding bells are ringing! BBB can help you plan, find the venue, and hire the wedding specialists you need!\n","modifiedDate":"2024-04-05T12:49:35.002Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null},{"id":"23984","image":{"id":10214,"url":"https://m.bbb.org/prod/corecmsimages/f0541c3f-1c3a-474a-961c-4c394eac629d.jpg","fileCode":"f0541c3f-1c3a-474a-961c-4c394eac629d","title":"Getty standing in a flood","description":"Getty standing in a flood","contentCode":"23e784fb-709f-494d-8a38-5d9e9d48a0c1","mainImage":true,"order":1,"imageCaption":"","imageTitle":"Getty standing in a flood","credit":"Getty Images","altText":"people standing in flooded house with rain boots"},"title":"BBB Tip: How to buy flood insurance","type":"Article","url":"https://www.bbb.org/article/news-releases/23984-bbb-tip-how-to-buy-flood-insurance","summary":"Floods can cause tremendous damage to your home, car, and other valuable possessions. If you are in flood zone, make sure you protect your family’s financial security by purchasing flood insurance.","modifiedDate":"2025-03-25T13:14:58.954Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null}]},"reviewsComplaintsSummary":{"suppressReviews":false,"averageOfReviewStarRatings":0,"displayReviewStarRating":true,"reviewsTotal":0,"complaintsTotal":0,"displayAverageOfReviewStarRatings":false,"submitReviewErrorMessage":"Unable to save review. Please try submitting the review again.","totalClosedComplaintsPastThreeYears":0,"totalClosedComplaintsPastTwelveMonths":0},"rating":{"bbbRating":"NR","ratingReasonNotRated":"Complaints against this business are handled by another BBB.","ratingReasons":[]},"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

\n

Jacksonville and Surrounding Areas:                         Tallahassee and Surrounding Areas:
Department of Labor                                                 Department of Labor
Wage and Hour Divison                                             Wage and Hour Division
Charles E. Bennett Federal Building                           325 John Knox Rd. Ste D102
400 W. Bay St. Room 956 Box 017                             Tallahassee, FL 32303
Jacksonville, FL 32202                                                850-942-8341
904-359-9292

Savannah and Surrounding Areas:                            South Carolina:
Department of Labor                                                Department of Labor
Wage and Hour Division                                           Wage and Hour Division
Oglethorpe Office Park                                             1835 Assembly St. Room 1072
450 Mall Blvd. Ste D                                                  Columbia, SC 29201
Savannah, GA 31406                                                 803-765-5981
912-652-4221

\n

 

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"}],"requestAQuoteUrlId":0},"newHeaderFooter":{"enabled":true}};
Share
Business Profile

Real Estates

OpenDoor Homes, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estates.

About

About This Business

Opendoor offers consumers help in buying and selling their homes in the United States.

Business Details

BBB File Opened:
6/6/2019
Business Started:
12/30/2013
Business Incorporated:
5/12/2014
Type of Entity:
Corporation
Number of Employees:
1000

Additional Contact Information

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 02061130 for this business, issued by Bureau of Real Estate

Bureau of Real Estate

1515 Clay St Ste 702

Oakland CA 94612

Additional Information

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.