","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null},{"mediaCarouselId":7187616,"sortOrder":2,"mediaFile":{"mediaCarouselId":null,"mediaURI":null,"mediaGUID":null,"mediaFileTitle":"The Birdwells","sourceFileName":null,"height":null,"width":null,"size":null,"creatorTypeId":null,"mediaEmbedCode":"
","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null},{"mediaCarouselId":7187616,"sortOrder":3,"mediaFile":{"mediaCarouselId":null,"mediaURI":null,"mediaGUID":null,"mediaFileTitle":null,"sourceFileName":null,"height":null,"width":null,"size":null,"creatorTypeId":null,"mediaEmbedCode":"","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null}]}],"licenseDetails":[{"sourceLicenseId":"30956","agencyId":70919,"licenseNumber":"02061130","licenseTypeId":0,"licenseHolder":null,"issueDate":null,"expirationDate":null,"licenseStatusId":3902,"suspensionDate":null,"revocationDate":null,"detailsUrl":"http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=02061130","notes":null,"licenseAgency":{"transactionDetails":null,"agencyId":70919,"vendorId":1,"sourceAgencyId":"37","bureauCode":"1116","nameFull":"Bureau of Real Estate","description":null,"countryCode":null,"addressLine1":"1515 Clay St Ste 702","addressLine2":null,"city":"Oakland","stateCode":"CA","zipCode":"94612","phoneCountryCode":null,"phoneAreaCode":"510","phoneNumber":"6222552","phoneExt":null,"faxCountryCode":null,"faxAreaCode":null,"faxNumber":null,"faxExt":null,"email":null,"urlPrimary":"http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=","urlSecondary":null,"urlLicenseCheck":null,"dateTimeSource":"2018-08-29T00:00:00"}}],"operatingHours":[],"servingAreas":[],"additionalDetail":[],"statistics":{"orgId":68141173,"totalCustomReviews":0,"total5StarReviews":0,"total4StarReviews":0,"total3StarReviews":0,"total2StarReviews":0,"total1StarReviews":0,"totalComplaints":0,"averageReviewStarRating":0,"totalAdvertisingSalesComplaints":0,"totalBillingCollectionComplaints":0,"totalDeliveryComplaints":0,"totalGuaranteeWarrantyComplaints":0,"totalProductServiceComplaints":0,"totalClosedComplaintsPastThreeYears":0,"totalClosedComplaintsPastTwelveMonths":0},"bureauOrgType":null,"logoImage":null,"mastheadImage":null,"profileLogoImage":null,"totalPositive":0,"totalNegative":0,"totalNeutral":0,"servingAreaZipCodes":null,"accreditationStatus":null,"memberType":"NonAccredited","isSystemwide":false,"alerts":[],"paymentMethods":[],"isClaimed":true,"complaintCloseTypes":null,"reasonsForRating":[],"customerReview":true,"enhancedLicenseDisplay":true,"displayMap":false,"newOwnerDate":null,"showAccreditationLogo":false,"localReportMerges":{"overrideBusinessNames":false,"overrideDescription":false,"overrideProductsServices":false,"overrideURLs":false,"overrideLogos":false,"overrideRestaurantDetail":false,"overrideCarousel":false,"overrideLicensing":false,"overrideProgramParticipation":false,"overridePaymentOptions":false,"overrideRefundExchangePolicy":false,"overrideRAQURL":false,"overrideBBBFileOpened":null,"overrideEmployeeCount":false,"overrideFileAComplaint":false,"overrideServiceType":true,"overrideMenuType":null}},"bbbInfo":{"id":"0403","bbbId":"0403","bbbName":"BBB Serving Northeast Florida & The Southeast Atlantic","bbbEmail":"[email protected]","donateButtonEnabled":false,"primaryLanguage":"EN","primaryCountry":"USA","configIds":{"sharedGoogleAnalyticsId":"UA-41101326-21"},"tagline":"Serving Jacksonville, Gainesville, Hilton Head, Lake City, Savannah, St. Augustine, Tallahassee, Valdosta and in Between","aboutUs":"Since 1987 BBB Serving Northeast Florida & the Southeast Atlantic has been committed to promoting trust in the marketplace. We encompass an area of 57 counties, providing assistance to both consumers and businesses alike. BBB’s mission is to be the leader in advancing marketplace trust. BBB's vision is an ethical marketplace where buyers and sellers can trust each other. BBB Serving Northeast Florida & the Southeast Atlantic is an unbiased source of information, offering expert advice that is free of charge and easily accessible.","eventsPageLayout":"standard","programs":[{"id":"vm4rsys4zxpbm","title":"Florida Hurricane Guide","priority":"1","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"Florida Hurricane Guide"},"linkUrl":"/hurricane","summaryText":"This is a one stop resource page to help Florida's Consumers, Businesses and NonProfits prepare for Hurricane season which runs June 1st – Nov 30th. Within this hurricane guide, you will find tips on Disaster Preparedness, Recovery and Repair, How to Avoid Storm Chaser Scams, additional Government Resources and tips on Giving Wisely to Disaster Relief Charities."},{"id":"22cvdl97usayh","title":"The Value of BBB Accreditation","priority":"1","image":{"url":"/TerminusContent/Main/images/programs/programs-generic.svg","altText":"The Value of BBB Accreditation"},"linkUrl":"/all/value-of-accreditation","summaryText":"We surveyed our Accredited Businesses and asked them to explain the value of their BBB Accreditation. Thirteen thousand responded.\n\nSpoiler alert: 4 out of 5 would recommend it!"},{"id":"svddjesf4nfgp","title":"Consumer Resource Guide","priority":"1","image":{"url":"/TerminusContent/Main/images/programs/check.svg","altText":"Consumer Resource Guide"},"linkUrl":"/all/consumer-resources","summaryText":"BBB provides information and an easy-to-use checklist on how to find properly licensed professionals, as well as resources to help businesses build trust in the marketplace."},{"id":"kiqvjlatscfkj","title":"South Carolina Hurricane Guide","priority":"2","image":{"url":"/TerminusContent/Main/images/programs/star.svg","altText":"South Carolina Hurricane Guide"},"linkUrl":"https://scemd.org/stay-informed/publications/hurricane-guide/","summaryText":"This is a one stop resource page to help South Carolina's Consumers, Businesses and NonProfits prepare for Hurricane season which runs June 1st – Nov 30th. Within this hurricane guide, you will find tips on Disaster Preparedness, Recovery and Repair and additional Government Resources."},{"id":"blygtbz5mhnp7","title":"Georgia Hurricane Guide","priority":"2","image":{"url":"/TerminusContent/Main/images/programs/star.svg","altText":"Georgia Hurricane Guide"},"linkUrl":"https://gema.georgia.gov/hurricanes","summaryText":"This is a one stop resource page to help Georgia's Consumers, Businesses and NonProfits prepare for Hurricane season which runs June 1st – Nov 30th. Within this hurricane guide, you will find tips on Disaster Preparedness, Recovery and Repair and additional Government Resources."},{"id":"1tsk49hha1h9a","title":"Business Login","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Business Login"},"linkUrl":"/north-east-florida/login","summaryText":"Log into your BBB business account."},{"id":"4ww5h8ji2mvxl","title":"BBB Scam Tracker","priority":"4","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"BBB Scam Tracker"},"linkUrl":"/scamtracker","summaryText":"Stay up-to-date on scams in your area."},{"id":"vi0d4cujtqbcp","title":"Register Your Business","priority":"4","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Register Your Business"},"linkUrl":"/get-listed","summaryText":"Register your business for free."},{"id":"wau6ux6kihfa9","title":"Community Patrons","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"Community Patrons"},"linkUrl":"/local/0403/bbb-community-patrons","summaryText":"Check out BBB's Community Patrons."},{"id":"gbjufdqsglrow","title":"Your BBB Operations Staff Directory","priority":"10","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"Your BBB Operations Staff Directory"},"linkUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic/people/staff","summaryText":"Get to know your BBB team."},{"id":"wn4t3f7qaml6l","title":"Business Relations Staff Directory","priority":"11","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"Business Relations Staff Directory"},"linkUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic/people/business-relations","summaryText":"Get to know your BBB team"}],"locations":{"allIds":["b1cc170f-5cf5-4ca3-853c-aa2e6813a270"],"byId":{"b1cc170f-5cf5-4ca3-853c-aa2e6813a270":{"id":"b1cc170f-5cf5-4ca3-853c-aa2e6813a270","address":{"id":"b1cc170f-5cf5-4ca3-853c-aa2e6813a270","locationName":"BBB Serving Northeast Florida & The Southeast Atlantic","locationUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic","addressLine1":"4417 Beach Blvd., Suite 202","addressLine2":null,"city":"Jacksonville","stateProvince":"FL","postalCode":"32207","country":0,"latitude":30.2995459,"longitude":-81.6200003,"county":"Duval","mapUrls":[{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=ix611OcLUPoCYB7-N-WdcGbwMlw="},{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=CiqFWqiDmKsOh1didOL_jlIy-yg= 2x"},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=cy56Sy1mzFxXB1E3UlQlHs9dcr8="},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=NCICGAMmmnf0q8u2sY9UGwYU9Ec= 2x"},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=1QZrI7iMAfd3Ijrl1MSiIg3twz4="},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=SVGs3K1CEnL8NjrNM1_HZ0lF_Wc= 2x"},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=PyNfTK7GayVA_oLpKl4yEXtGwwE="},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=LvbTCaKnSnVJVKHNZf6PPah3nd0= 2x"},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=PyNfTK7GayVA_oLpKl4yEXtGwwE="},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=LvbTCaKnSnVJVKHNZf6PPah3nd0= 2x"},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=diKtwGqhiK5vQz6AHShFu0qFezE="},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=TTJUjDzLaTaOLJYODEvnlXMDSW0= 2x"},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=f6xyVWT3FTCsQiUboHCF6TFw7U4="},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=PZ_tsGBcqhRsCLysV2CFjmJk0SA= 2x"}],"mapImgAttrUrls":[{"mapSize":{"height":"250","width":"364","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=HzeMhNrmZtptwQxmCeFNYF5Gquk=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=wSRpKqFgX5XlsGRQCr8KkoJDZOI= 2x"},{"mapSize":{"height":"250","width":"752","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=tu6etYiO1VEbeKsfeozkqxfXTqs=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=vKldhCV71jhfcWhyu-IRpVc6fIg= 2x"},{"mapSize":{"height":"250","width":"1140","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=0HrOq7MBeVPWWMXgCrs3Swo6K1Q=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C30.2995459,-81.6200003&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=xkIz0HLc5EO1XmZ3mb8c8Q_Z2Tw= 2x"}]},"formattedAddress":"4417 Beach Blvd., Suite 202, Jacksonville, FL 32207","contact":{"email":"[email protected]","phoneNumber":"(904) 721-2288","faxNumber":"(904) 721-7373","emailPr":null,"phoneNumberPr":null,"textNumber":null},"jurisdiction":["FL","GA","SC"],"officeHours":["Our office is currently not accepting walk-in traffic. Please contact us via phone or email."],"phoneHours":["M-Th 9:00-12:30 & 1:30-3:00 Friday 9:00-1:00"],"excludeFromLocator":false,"type":"Primary"}},"primary":"b1cc170f-5cf5-4ca3-853c-aa2e6813a270","branches":[]},"additionalResources":[],"urls":{"bbbUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic","branchesUrl":"/bbb-directory/us/fl","bbbEventsUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic/events","bbbSupportersUrl":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic/supporters","informationPageImageUrl":"/TerminusContent/_shared/images/logo_square.png","fileComplaintUrl":"/file-a-complaint","claimListingUrl":"/get-listed","businessLoginUrl":"/north-east-florida/login","joinApplyUrl":"/get-accredited"},"socialMedia":[{"id":"facebook","name":"Facebook","url":"https://www.facebook.com/BBBNEFLASEA"},{"id":"twitter","name":"Twitter","url":"https://twitter.com/BBBJacksonville"},{"id":"linkedin","name":"LinkedIn","url":"https://www.linkedin.com/company/bbb-serving-northeast-florida-&-the-southeast-atlantic"},{"id":"youtube","name":"YouTube","url":"https://www.youtube.com/channel/UCpRZS9tsB4CVdU5uc3ht8AA"},{"id":"instagram","name":"Instagram","url":"https://www.instagram.com/bbbjacksonville/"}],"navigation":{"footerLinks1":[{"id":"l4kjqg3ga","text":"Language Translation Information","title":null,"href":"/all/change-browser-language","links":null,"priority":0,"target":null},{"id":"hqpqncnio","text":"Search for a Business","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"wazzotjaz","text":"Get a Quote","title":null,"href":"/get-a-quote","links":null,"priority":0,"target":null},{"id":"l6oan5vgc","text":"Start a Review","title":null,"href":"/leave-a-review","links":null,"priority":0,"target":null},{"id":"nerkpem3i","text":"File a Complaint","title":null,"href":"/file-a-complaint","links":null,"priority":0,"target":null},{"id":"rgyl1ctx","text":"BBB Scam Tracker","title":null,"href":"/scamtracker","links":null,"priority":0,"target":null},{"id":"hyhyoqthd","text":"File an Auto Warranty Complaint","title":null,"href":"https://bbbprograms.org/programs/all-programs/bbb-autoline","links":null,"priority":0,"target":null},{"id":"rqamraje","text":"Sign up for Scam Alerts","title":null,"href":"https://signup.e2ma.net/signup/1900156/1902645","links":null,"priority":0,"target":"_blank"},{"id":"ani9ziao","text":"Frequently Asked Questions (FAQ)","title":null,"href":"/all/faq","links":null,"priority":0,"target":null},{"id":"ni9ziaoa","text":"Consumer HQ","title":null,"href":"/all/consumer-hq","links":null,"priority":0,"target":null}],"footerLinks2":[{"id":"ho8csfg8u","text":"Search Business Profiles","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"fgwup73mp","text":"Get Accredited","title":null,"href":"/get-accredited","links":null,"priority":0,"target":null},{"id":"8hosvguyd","text":"Data Privacy Framework Program","title":null,"href":"https://bbbprograms.org/programs/all-programs/dpf","links":null,"priority":0,"target":"_blank"},{"id":"fsjd89kj3","text":"Cross-Border Privacy Rules Certification","title":null,"href":"https://bbbprograms.org/programs/all-programs/GlobalPrivacyDivision/CrossBorderPrivacyRules","links":null,"priority":0,"target":"_blank"},{"id":"sdfr56h7u","text":"Get Your Business Listed","title":null,"href":"/get-listed","links":null,"priority":0,"target":null},{"id":"jzp7zjxcz","text":"Partner Code of Conduct","title":null,"href":"/partner-code-of-conduct","links":null,"priority":0,"target":null},{"id":"sftm06ofop","text":"Apply for BBB Accreditation","title":null,"href":"/apply","links":null,"priority":0,"target":null},{"id":"ftm06ofops","text":"Business HQ","title":null,"href":"/all/your-business-hq","links":null,"priority":0,"target":null}],"footerLinks3":[{"id":"8homn8zf4","text":"Mission & Vision","title":null,"href":"/mission-and-vision","links":null,"priority":0,"target":null},{"id":"mjpmg5b7n","text":"Directory of Local BBBs","title":null,"href":"/bbb-directory","links":null,"priority":0,"target":null},{"id":"bjdldug0sn","text":"International Association of Better Business Bureaus","title":null,"href":"/local-bbb/international-association-of-better-business-bureaus","links":null,"priority":0,"target":null},{"id":"az00ufjd","text":"BBB Institute for Marketplace Trust","title":null,"href":"https://www.bbbmarketplacetrust.org","links":null,"priority":0,"target":"_blank"},{"id":"k9qgm92wzf","text":"Careers","title":null,"href":"/all/employment","links":null,"priority":0,"target":"_blank"},{"id":"mtnopba8v","text":"BBB Wise Giving Alliance (Give.org)","title":null,"href":"https://give.org","links":null,"priority":0,"target":"_blank"},{"id":"95xb4z3s7p","text":"BBB National Programs","title":null,"href":"https://www.bbbprograms.org","links":null,"priority":0,"target":"_blank"},{"id":"ty7fcut4n2z0u","text":"Give.org","title":"Give.org","href":"https://www.give.org/","links":null,"priority":2,"target":"_blank"},{"id":"kmmmd04vbujpr","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"https://www.bbbmarketplacetrust.org/","links":null,"priority":3,"target":"_blank"},{"id":"pb2sasfpfh2px","text":"Contact","title":"Contact","href":"/local-bbb/bbb-of-northeast-florida-and-the-southeast-atlantic","links":null,"priority":6,"target":""},{"id":"myp8mu92kxrql","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"/partner-code-of-conduct","links":null,"priority":7,"target":""}],"footerBottomLinks":[{"id":"opuuwwn1o","text":"Terms of Use","title":null,"href":"/terms-of-use","links":null,"priority":0,"target":null},{"id":"ackisfjum","text":"Privacy Policy","title":null,"href":"/all/privacy-policy","links":null,"priority":0,"target":null},{"id":"yt1tbngb6","text":"Your Ad Choices","title":null,"href":"/all/privacy-policy#ads","links":null,"priority":0,"target":null},{"id":"mxarcqtr","text":"Trademarks","title":null,"href":"/trademarks","links":null,"priority":0,"target":null},{"id":"pamqmd8e8","text":"Hyperlinking Policy","title":null,"href":"/hyperlinking","links":null,"priority":0,"target":null}],"forConsumersFooterLink":{"id":"x57030ecd","text":"For Consumers","title":null,"href":"/all/consumer-resources","links":null,"priority":0,"target":null},"forAllBusinessesFooterLink":{"id":"c57030efd","text":"For All Businesses","title":null,"href":"/all/business-resources","links":null,"priority":0,"target":null},"mainNavLinks":[],"topNavLinks":[{"id":"xkvsyflmu","text":"BBB Accreditation","title":null,"href":"/get-accredited","links":null,"priority":1,"target":null},{"id":"nyf0pp6wn6ywk","text":"Business Login","title":"Business Login","href":"/north-east-florida/login","links":null,"priority":2,"target":""},{"id":"qbbcunx68p0oa","text":"News & Events","title":"News & Events","href":"/us/news","links":null,"priority":3,"target":""}],"forAboutBbbFooterLink":{"id":"7f4e46193","text":"About BBB®","title":null,"href":"/all/about-bbb","links":null,"priority":0,"target":null}},"persons":[{"id":"sbuaj2peukdnd","name":"Staff","persons":[{"id":"39bllkerdrdw0","name":null,"firstName":"Tom","lastName":"Stephens","priority":null,"type":null,"company":null,"title":"BBB President & CEO","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ml18vmvm7fs6o","name":null,"firstName":"Lisa","lastName":"Summitt","priority":null,"type":null,"company":null,"title":"BBB Customer Review Coordinator","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"gjqkmhkltlv4n","name":null,"firstName":"Diane","lastName":"Dube","priority":null,"type":null,"company":null,"title":"Director of Operations","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"8f8t7vkuukbvu","name":null,"firstName":"Donna","lastName":"Pitts","priority":null,"type":null,"company":null,"title":"BBB Receptionist","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"vnqrsx78aovym","name":null,"firstName":"Abbie","lastName":"Johnson","priority":null,"type":null,"company":null,"title":"Consumer Information Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"0jlax94fp1f63","name":null,"firstName":"Karrissa","lastName":"Espinosa","priority":null,"type":null,"company":null,"title":"BBB Consumer Information Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ri2k90wxqytvb","name":null,"firstName":"Trudy","lastName":"Stevenson","priority":null,"type":null,"company":null,"title":"BBB Consumer Information Specialist","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"facgfrbhg56c6","name":null,"firstName":"Maritza","lastName":"Flores","priority":null,"type":null,"company":null,"title":"Consumer Information Specialist-Spanish Language Contact","imageUrl":null,"bio":null,"email":"[email protected]","phone":"904-301-0612","website":null,"socialMedia":[],"businessName":"","accreditedDate":null}]},{"id":"hyr7jvsl0n6rh","name":"Board of Directors","persons":[]},{"id":"qgxvhdfgollkm","name":"Business Relations","persons":[{"id":"jezxlvdfrll82","name":null,"firstName":"Heather","lastName":"Oie","priority":null,"type":null,"company":null,"title":"BBB Director of Business Relations","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"echnkcvvrzwgs","name":null,"firstName":"Mike","lastName":"Novelli","priority":null,"type":null,"company":null,"title":"BBB Business Relations Consultant","imageUrl":null,"bio":null,"email":null,"phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"kxvnwezt09yde","name":null,"firstName":"Cynthia","lastName":"Armstrong","priority":null,"type":null,"company":null,"title":"BBB Business Relations Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"vptn5gxob7mt7","name":null,"firstName":"Frank","lastName":"Fiene","priority":null,"type":null,"company":null,"title":"BBB Business Relations Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ec35vvptpjaxx","name":null,"firstName":"Nathan","lastName":"Oie","priority":null,"type":null,"company":null,"title":"BBB Accreditation Analyst","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"zvfama7urtemt","name":null,"firstName":"Scott","lastName":"Scharff","priority":null,"type":null,"company":null,"title":"BBB Business Relations Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]}],"culture":{"id":"en-us","cultureInfo":"en-US","twoLetterIsoLanguageName":"en","twoLetterIsoCountryCode":"US","threeLetterIsoCountryCode":"USA","countryCode":2,"bbbCountry":0},"raqEnabled":true,"supporters":{},"languages":["English & Spanish"],"popularTobIds":["10035-000","10126-000","50040-000","60103-000","60042-000","60729-000","10078-000","60447-000","10177-000","60110-000"],"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

\n

Jacksonville and Surrounding Areas:                         Tallahassee and Surrounding Areas:
Department of Labor                                                 Department of Labor
Wage and Hour Divison                                             Wage and Hour Division
Charles E. Bennett Federal Building                           325 John Knox Rd. Ste D102
400 W. Bay St. Room 956 Box 017                             Tallahassee, FL 32303
Jacksonville, FL 32202                                                850-942-8341
904-359-9292

Savannah and Surrounding Areas:                            South Carolina:
Department of Labor                                                Department of Labor
Wage and Hour Division                                           Wage and Hour Division
Oglethorpe Office Park                                             1835 Assembly St. Room 1072
450 Mall Blvd. Ste D                                                  Columbia, SC 29201
Savannah, GA 31406                                                 803-765-5981
912-652-4221

\n

 

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"}],"applyForAccreditationInfo":{"applyEmail":"[email protected]","applicationSubmissionId":"0","getAccreditedOptOut":null,"getAccreditedThankYouOptOut":true,"getAccreditedLeadEmail":"[email protected]","paymentProcessorUrl":null,"questions":[{"question":"Have you been in business for more than six months?","required":"true","helptext":"The business must have been in business 6 months or more in order to qualify for accreditation.","type":3},{"question":"Annual revenue for last year?","required":"true","helptext":"This information is confidential and is only used to determine eligibility for accreditation and annual rate.","type":2},{"question":"Does this business have more than one location?","required":"true","helptext":null,"type":3},{"question":"How many full-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"How many part-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"Do you have any licensing certifications you wish to provide?","required":"true","helptext":"It's OK if you don't have this information now, you can always add it later.","type":3}],"contactNumber":null,"contactExtension":null,"contactEmail":null,"displayAccreditationFees":null,"getAccreditedContactNumber":null,"getAccreditedContactExtension":null,"getAccreditedContactEmail":null,"getAccreditedSchedulingURL":null,"contactTextSMS":null},"liveChatGroupId":null,"getListedRealTimeEmails":"[\"[email protected]\",\"[email protected]\"]","bbbUrlSegment":"bbb-of-northeast-florida-and-the-southeast-atlantic"}},"isOutOfBusiness":false,"license":{"isCompetencyLicenseRequired":false,"isEnhancedLicense":true,"details":[{"notes":null,"licenseNumber":"02061130","expirationDate":null,"licenseAgency":{"address":"1515 Clay St Ste 702","city":"Oakland","state":"CA","zip":"94612","email":null,"faxNumber":null,"id":70919,"name":"Bureau of Real Estate","phoneNumber":"(510) 622-2552","url":"https://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id="}}],"licensingTexts":[],"showLicensing":true},"numEmployees":1000,"organizationDescription":"Opendoor offers consumers help in buying and selling their homes in the United States.","paymentMethods":[],"paymentMethodCustomTexts":[],"refundExchangePolicy":[],"additionalRestaurantDetails":null,"typeOfEntity":{"legalOrgType":1003,"name":"Corporation","canDisplay":true},"yearsInBusiness":11,"restaurantDetails":[],"serviceType":[],"menuType":[]},"isLocalReport":true,"isSystemWide":false,"display":{"additionalInformationTexts":{"allIds":["1234066988"],"moreInfoIds":[],"detailIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"byId":{"1234066988":{"title":"Reason for Rating - Not Rated","customTextSectionId":7121,"id":"1234066988","position":32767,"text":"Complaints against this business are handled by another BBB."}}},"alerts":{"byId":{},"allIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"accreditationIds":[]},"claim":{"isClaimed":false,"claimBusinessUrl":"/north-east-florida/login"},"complaintDisclaimerHtml":null,"isRequestQuoteActive":false,"industryTips":null,"prodSrvcsSummary":null,"programParticipationText":null,"referralAssistanceTexts":[],"relatedBusinessList":{"relatedBusinesses":[],"customText":[]},"socialMediaList":[{"url":"https://www.facebook.com/OpendoorHQ","urlType":703,"label":"Facebook","type":"facebook"},{"url":"https://www.linkedin.com/company/opendoor-com","urlType":705,"label":"LinkedIn","type":"linkedin"},{"url":"https://www.pinterest.com/opendoorhq/","urlType":723,"label":"Pinterest","type":"pinterest"},{"url":"https://www.opendoor.com/blog/","urlType":726,"label":"Blog","type":"blogger"}],"latestNewsList":[{"id":"23883","image":{"id":10078,"url":"https://m.bbb.org/prod/corecmsimages/d00a536a-b4af-4d06-a46c-0e3a228d4f89.jpg","fileCode":"d00a536a-b4af-4d06-a46c-0e3a228d4f89","title":"Getty Images high school student studying for test","description":"Getty Images high school student studying for test","contentCode":"a9f12b3a-803c-4bf3-992c-caacdbe14e99","mainImage":true,"order":1,"imageCaption":"","imageTitle":"Getty Images high school student studying for test","credit":"Getty Images","altText":"High school student studying for test"},"title":"BBB Scam Alert: Watch out for SAT prep scams","type":"Article","url":"https://www.bbb.org/article/news-releases/23883-bbb-scam-alert-watch-out-for-sat-prep-scams","summary":"With college admissions and scholarships on the line, paying for SAT tutors and test prep materials may be the worth the price. Watch out for con artists eager to take advantage of this.","modifiedDate":"2025-02-27T13:00:13.76Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null},{"id":"31498","image":{"id":18431,"url":"https://m.bbb.org/prod/corecmsimages/2025/c489c60e-2259-4b2b-b8cc-5cf995b8ef7e.jpeg","fileCode":"c489c60e-2259-4b2b-b8cc-5cf995b8ef7e","title":"GettyImages-1280637914-600x400-f5be660","description":"GettyImages-1280637914-600x400-f5be660","contentCode":"c91bbb79-5ecf-4c20-ba4b-f6988191010f","mainImage":true,"order":1,"imageCaption":"","imageTitle":"GettyImages-1280637914-600x400-f5be660","credit":"Getty Images","altText":"Unrecognizable Woman enjoying big sale and shopping online with credit card and laptop at home"},"title":"BBB Scam Alert: How to spot a fake \"going out of business\" sale","type":"Article","url":"https://www.bbb.org/article/news-releases/31498-bbb-scam-alert-how-to-spot-a-fake-going-out-of-business-sale","summary":"Scammers are creating fake \"going out of business\" sales. Learn how to spot these fake websites before making a purchase.","modifiedDate":"2025-02-28T14:58:24.288Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null}]},"reviewsComplaintsSummary":{"suppressReviews":false,"averageOfReviewStarRatings":0,"displayReviewStarRating":true,"reviewsTotal":0,"complaintsTotal":0,"displayAverageOfReviewStarRatings":false,"submitReviewErrorMessage":"Unable to save review. Please try submitting the review again.","totalClosedComplaintsPastThreeYears":0,"totalClosedComplaintsPastTwelveMonths":0},"rating":{"bbbRating":"NR","ratingReasonNotRated":"Complaints against this business are handled by another BBB.","ratingReasons":[]},"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

\n

Jacksonville and Surrounding Areas:                         Tallahassee and Surrounding Areas:
Department of Labor                                                 Department of Labor
Wage and Hour Divison                                             Wage and Hour Division
Charles E. Bennett Federal Building                           325 John Knox Rd. Ste D102
400 W. Bay St. Room 956 Box 017                             Tallahassee, FL 32303
Jacksonville, FL 32202                                                850-942-8341
904-359-9292

Savannah and Surrounding Areas:                            South Carolina:
Department of Labor                                                Department of Labor
Wage and Hour Division                                           Wage and Hour Division
Oglethorpe Office Park                                             1835 Assembly St. Room 1072
450 Mall Blvd. Ste D                                                  Columbia, SC 29201
Savannah, GA 31406                                                 803-765-5981
912-652-4221

\n

 

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"}],"requestAQuoteUrlId":0},"newHeaderFooter":{"enabled":false}};

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Real Estates

          OpenDoor Homes, LLC.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Real Estates.

          Visit Website

          About

          Overview

          Own this business?

          OpenDoor Homes, LLC.

          10151 Deerwood Park Blvd Building 200 Suite 250

          Jacksonville, FL 32256

          View Headquarters

          Years in Business: 11

          Business Licenses

          BBB Accreditation & Rating

          OpenDoor Homes, LLC. is NOT a BBB Accredited Business.

          To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

          Why choose a BBB Accredited Business?

          BBB Rating

          Not Rated

          Reasons for rating

          • Complaints against this business are handled by another BBB.
          How are BBB ratings calculated?

          About This Business

          Opendoor offers consumers help in buying and selling their homes in the United States.

          Business Details

          Local BBB:
          BBB Serving Northeast Florida & The Southeast Atlantic
          BBB File Opened:
          6/6/2019
          Business Started:
          12/30/2013
          Business Incorporated:
          5/12/2014
          Type of Entity:
          Corporation
          Number of Employees:
          1000

          Additional Contact Information

          Social Media

          Licensing information

          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

          BBB records show a license number of 02061130 for this business, issued by Bureau of Real Estate

          Bureau of Real Estate

          1515 Clay St Ste 702

          Oakland CA 94612

          (510) 622-2552Website

          Additional Information

          Business Categories
          Real Estates, Real Estate Services

          More Resources

          BBB Reports On: Known Marketplace PracticesOverview of Ratings

          Featured Content

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.