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Business Profile

Professional Engineers

Apex Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Engineers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have attempted to contact this business - specifically its president, **** ********** regarding a refund for their failure to meet the specs required by my clients in connection with the HVAC systems that they designed for their new home. Apex is well aware of the problem but does not respond to our emails on the topic. The clients had to contact another company to do the job properly and requested a refund of a portion of what they paid Apex. The lack of response in unprofessional and we request follow up and a refund.

    Business Response

    Date: 07/20/2023

    We were first contacted by the Owner's agent on this complaint roughly 3 years ago in 2020.  After a few conversations and internal review, we were able to land on the fact that the client's desired scope of performance beyond code requirements was unclear and undocumented.  Understanding the impasse, we discussed a refund for design services and a modest settlement to resolve the issue amicably.  The agent responded 2 months later with a counter, to which I promptly responded.  Then the agent contacted me nearly a year later to pick the topic back up.  We are happy to proceed with the conversation.        

Apex Technology is NOT a BBB Accredited Business.

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