Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received e-mails stating eaglesaver received my shipment of dvds, and a few days later received finalized total and invoice of dvds and prices with my adjusted final payout amount, as well as an e-mail stating my payment had been sent via ****** as requested.... but i mever received any ****** deposit. This was over 2 months ago, still nothing... just want my payment sent to my ****** account for the items sent to this company

  Business Response

  Date: 07/10/2025

  Hello,

  We have just issued payment to the customer.

  We do not show that the customer reached out to us regarding this matter or we would have corrected the situation a long time ago.

  Unfortunately, the customer provided us with an incorrect ****** email address: **************************

  The correct ****** email address should have been: **************************

  Sincerely,

  EagleSaver.com Customer Service

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told an item from my order was "missing", so they didn't pay me for it.There's no way it could have been missing unless someone at EagleSaver (or someone at ****** stole it.The item in question was placed in the middle of my stack of DVDs and blurays - that stack was then wrapped in two layers of bubble wrap, taped, and then surrounded by plastic air cushioning, paper packing, and another layer of bubble wrap; and that all resided in a box that I had roughly 95% covered in packing tape.Also, the "missing" item was the one item I was supposed to be paid the most for in my order. ***, funny how that's the one that just happens to go missing. I was born at night, but not last night.I've used this company in the past to sell some of my old discs, and they've done the "missing" item to me a couple times back then, but I didn't say anything - I just packed my stuff better afterwards - that's how I know there's no way it could be missing now unless they took it to get out of paying me for it. I'm tired of this c***

  Customer Answer

  Date: 05/13/2025

  Hello - 

  On April 19th (a few days after I filed my complaint), EagleSaver emailed me to inform that after a "comprehensive inventory search" they had found my item they originally deemed as missing, and that they would send me a separate check for the amount of that item (the amount noted in my complaint - $11.07).

  During that time, they sent me the check for the other items that I had sold to them in the amount of $71.15.  I deposited that check on April 21st; but on April 26th, I received an email from them informing me that they had a "glitch" with their "bank anti-fraud system" and the $71.15 deposit had been pulled out of my account (after checking my account, it had indeed been pulled out on the 24th).  This is something that had never happened in the 4+ years I had been conducting business with them (but now it happened after I filed my complaint...go figure) - but they did note that they were re-sending my check for $71.15.

  So, during the first part of May, I did receive both the check for $11.07 and the re-send of the check for $71.15.  On May 12th, I deposited both into my account.

  Now, with that said, I'll be holding my breath for the next few days that they don't have another "glitch".  If there is, I will be opening a new complaint.  If there aren't any more glitches, then I will consider this matter closed to my complete satisfaction.

  I'm not sure what has happened with EagleSaver - they were such a great company to do business with up until mid-2023 or so - then sketchy things started happening after that, and this latest issue was just the final straw for me.  I hope they get themselves straightened out.

  Thank you.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owes me $244.94 The check they sent me never arrived so I kindly asked for a replacement on August 7. I've sent them multiple e-mails and haven't received any response. I just want them to mail me my check.My order number was *******

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed DVD's that Eagle Saver purchased from me on 5/18/24 totaling $68.67.
  There website indicates the payments have been issued but nothing has been received.
  I have called and left several messages and sent emails with no response.
  I am requesting payment for my goods.

  Business Response

  Date: 06/25/2024

  We are currently researching these orders and will reissue payment within a week.

  The customer provided an invalid address which probably caused all of the checks to not arrive:

  ***** ******
  **** ********** *** **** ** *****
  * ******** ****** ** *****

  This portion of the address is incorrect:

  **** ** *****

  Our process works very well but not when customers make errors in critical information.

  Since he filed this claim, we want him to confirm his correct mailing address within this claim.

  We will await his response.

  Thank you

   

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  The payments have been received.

  Regards,

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle saver has a website the offers cash for unwanted DVDs and other things. I used there service and sent them my property via FedEx. The package was received on ******* but I haven't heard from them since. I was supposed to be paid ****** for my property via PayPal but haven't be paid. I tried calling but only get a voicemail. I have sent emails and haven't gotten any response. All I want is my the money I was promised or my property back.

  Business Response

  Date: 02/05/2024

  He has been paid in full.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a box of *** to Eagle Saver and was surprised to get a response that over 50% of the ** were in unacceptable condition. I check every one and feel there were only a few that may have been borderline base on their guide. The *** played fine on my player. Given Eagle Saver would not provide partial payment they ask if I wanted the *** returned. I responded YES the same day (8/11/2023) I received their email. I've not received the *** back or had responses to my repeat emails. It's been over 2 months. Very disappointed.

  Customer Answer

  Date: 12/01/2023

  Hi,

  Eagle Saver has addressed the issue by paying the full value of the ***. My thanks goes out to them for addressing this.
  

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They agreed to purchase items from me for a specific price. I mailed them the items but they rejected them, claiming not in good condition. They were brand new...they said they would return them to me if I wanted. I said yes, then they never sent them back. Like all 21st century companies, this "business," which is run by a pair of Russian "immigrants," hides behind their website and never responds to your attempts to contact them. A month later I am still waiting for my property back or the money...will never get either from these crooks. They have ignored my emails and phone messages.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple orders with this company. And they have ripped me off on all orders. They do not abide by their quote guarantee. I wish to be paid in full as the quotes due to the fact I still not have received any of my rejected items from over a month ago.

  Customer Answer

  Date: 07/25/2023

  I have 5 total orders with them. And I have only received partial payment on 2 of the orders. They are hopping me out of 2/3s of the total quoted. They say quote guaranteed or they’ll ship it right back. They have not abided by their own slogan whatsoever. I lost over $200 to them. And they keep ignoring my emails

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent eaglesaver.com a box of 3 dvds and a double cd for sale They received the box on May 3rd via tracking number verified by the ****** ****** **** ******* I have sent many emails and phone calls and they have ignored them. They owe me money for the merchandise plus the 4.35 shipping cost I paid up front for shipping media mail. They are still showing on my account waiting for shipment and won't acknowledge they have received it. I am not the only customer who has been treated this way lately. I believe someone is stealing packages once they arrived at their business and so have other customers accused them of this. They used to be a honest company but now they seem to be running a scam on people. I sent them merchandise and they should be responsible for the shipment once it has arrived at their facility. I will never trust this company again. Unfortunately I have lost my merchandise and the cost of shipping it to them.

• Initial Complaint

  Date:03/06/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is do amazingly up and down. They have received my recent order for payment over a week ago! When order submitted, it was stated that payment would be remitted within 24 hours of receipt of items! That was last week!, still no payment! Have messaged over 6 times with no response AGAIN! Its just a shambles and inconsistent policies and very poor communication of a buisness in my experiences and rapidly declining as of late. I want the payment for the items they have had in their posession over a week when i was told i would be payed for the items by now!!!!