Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding the persistent issues I have faced with my vehicle since its purchase. Shortly after bringing the car home, I encountered several problems, including a dead battery, malfunctioning auto start, and a noticeable coolant smell. Additionally, the air conditioning has been unreliable, and the check engine light is currently illuminated with four active codes.I reached out to the dealership seeking assistance, but I was disappointed to be offered only an oil change instead of a thorough solution or reimbursement for these ongoing issues. It has been disheartening to feel like I was taken advantage of from the moment I stepped into the dealership. I would appreciate your support in resolving these matters promptly and effectively. Thank you for your attention to this matter. I look forward to your swift response.

  Business Response

  Date: 06/13/2025

  Unfortunately there is no warranty on our used vehicles but we do have third party options to cover mechanical problems. The customer was made aware of these options but declined purchasing an extended warranty that was offered at the time of purchase.

   

  We will not be covering any of his concerns.

  

  Business Response

  Date: 06/13/2025

  Unfortunately there is no warranty on our used vehicles but we do have third party options to cover mechanical problems. The customer was made aware of these options but declined purchasing an extended warranty that was offered at the time of purchase.

   

  We will not be covering any of his concerns.

   

  

  Customer Answer

  Date: 06/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23410097

  I am rejecting this response because:

  Regards,

  **** *********

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19, 2024, I purchased a 2023 Chevrolet Bolt EUV from Nimnicht Chevrolet in ************, *******. One of the deciding factors in my purchase was that the vehicle was advertised and verbally confirmed by dealership staff to be eligible for the $7,500 Federal Clean Vehicle Tax Credit under the *** ********** the time of purchase, the $7,500 tax credit was not deducted from the sale price, and I was informed that I would be able to claim the credit when filing my 2024 tax return. However, I recently contacted the dealership when I was unable to claim this credit and was informed that they attempted to submit information through the *** Energy Credits Online (*** ECO) portal but were unsuccessful. They cited repeated technical difficulties but did not notify me of these issues at the time of sale or ************ a result of the dealerships lack of due diligence and failure to properly advise me, my ability to claim the $7,500 tax credit is now uncertain. Had I known there were issues with their *** submission or requirements I needed to fulfill, I could have taken corrective action sooner. Instead, I have been placed in a situation where I may suffer a substantial financial loss due to no fault of my own.I am requesting a formal written explanation from the dealership regarding their handling of the Clean Vehicle Credit process for my purchase, assurance that I will be able to claim the tax credit as originally promised, and compensation if my eligibility is compromised. If the matter is not resolved satisfactorily, I am prepared to escalate the issue to the ********************************, the ***, the ************************, and other appropriate channels.

  Business Response

  Date: 05/13/2025

  During the time of the customer's purchase, we were not an approved registered dealer under the Federal Clean Vehicle tax credit program and did not become an approved registered dealer until July 2024. Therefore, we would not have made any verbal promises or expectations that the customer would receive any tax credits.  We have spoken with the customer numerous times and clearly explained this. 

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23260216

  I am rejecting this response because: I strongly dispute their account.

  At the time of purchase in January 2024, the dealership repeatedly referenced the $7,500 federal EV tax credit during discussions and in their promotional materials. These representations significantly influenced my decision to purchase the vehicle.
  Furthermore, a dealership employee recently acknowledged to me that they had attempted to submit information through the ********** Credits Online portal but were kicked out, which directly contradicts the claim that they were not an approved registered dealer and made no such representations. If they were not registered at the time of sale, they had a responsibility to make that explicitly clear and they did not.
  Had I known the dealership was not eligible to process the tax credit or was not properly registered, I would have made a different purchasing decision or pursued the tax credit through alternate means. Instead, I relied in good faith on their claims and am now unable to claim the $7,500 tax credit.
  I am requesting that Nimnicht Chevrolet take financial responsibility for their failure to properly disclose their registration status and for misleading marketing/sales practices regarding the federal tax credit.

  Regards,

  ***** ******-*******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED THIS VECHILE FROM DEALERSHIP AND IT HAS BEEN IN THE SHOP SINCE I PURCHASED FROM THEM. THEY ARE STATING THAT MY VEHICHLE WILL NOT BE READY UNTIL AUGUST OF 2025. I HAVE ATTEMPTED TO RETURN VEHICHLE OR TRADE FOR SOMETHING BETTER BUT THEY WILL NOT WORK WITH ME. I JUST WANT THIS ISSUE RESOLVED. I BELIEVE THIS IS AN LEMON.

  Business Response

  Date: 01/15/2025

  The only issue with Ms. ********* vehicle is the back up camera is not working and she states that she cannot operate the vehicle without it because she has a "Food Truck" business and tows a trailer to different locations. In an effort to accommodate her we have provided her with a loaner Truck (just like hers) the entire time, with a working back up camera.

  The part we needed was a coaxial cable, that is part of the main vehicle harness. This part was not immediately available so ************** had to have one specifically made. This delayed us from being able to repair the vehicle and we had no other option but to wait on the part to be made. We received the part yesterday and are hoping to have the repairs completed early next week but this is a very complicated replacement and has to be performed by our most qualified technician.

  **** *****

  **********************

   

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a used car that they just received 2-3 days prior. They said they would detail the car, put new tires on it, and make sure it was fully functional. However, they did not clean the car and my transmission went out quickly after receiving the vehicle. They always give inaccurate time estimates. Ive had times Ive sat up there for hours and nothing was done. I also contacted them about my rim being cracked. Their parts department tried to charge me $650 and said the rim would be on hand the next day. However, my grandmother said per my contract the rim should be free. So they sent me on a wild goose ***** for days having me call the back multiple times with no answer. Eventually, They told me that the rim would be here on a Tuesday. However, Tuesday arrived and no one contacted me. Throughout this whole time up until Wednesday evening, I was calling multiple managers and service representatives. I was not able to reach anyone after leaving multiple messages. Eventually, the person that sold me the Car say that the rim arrived on Tuesday. Mind you Ive been purchasing rentals because they only had 25 loaner cars and were not gonna pur***** me a rental. So Im not understanding why I had to spend over $800 for a rental car just for a rim that couldve been shipped overnight if I spent my own money. The people in the service department also never put my old tire back on my new rim. Which left me with a donut still on my car. They claim the patch was illegal and on the shoulder of my tire but that was not true. They were just trying to pressure me into purchasing new tires when I shouldnt need any. I also asked the person that sold me the car for specific documents and he did not provide them to me. This company always has bad business and created a bad name for themselves.

  Business Response

  Date: 12/20/2024

  ******** brought in his 2020 ***** Malibu about three weeks ago. The vehicle had a the spare tire on it. He told the service advisor that he had hit something in the road and got a flat tire. Upon inspection, we had found that the tire that was flat had a cracked rim due to the hard impact with an object. The customer had purchased a tire & wheel road hazard warranty from us when he purchased the vehicle back in March of this year. The service contract covered the cracked rim for the customer at a cost of over $700. However, they would not cover the tire that was needed for the rim due the tire tread depth only being at 2/32. The contract states that the damaged tire has to have at least 4/32or more of tread remaining. This particular tire also had a tire plug in the sidewall from a previous repair not performed at our service department. This is something that all tire manufactures state is not safe to do because it compromises the structure and therefor the safety of the tire. In fact, all the customers tires were worn below the wear indicators on the tires. The customer was given a quote for all new tires and a quote to just replace the one that was flat. It was also recommended to the customer to perform an alignment on the car because of the hard impact would have made the alignment become out of spec. The customer declined all recommendations including one new tire. The customer wanted us to put his old damaged tire that had a plug in the sidewall and was worn below spec back on his new wheel. We as service department declined that request due to the customers safety that would have been jeopardized if we had done this. Also, the wheel was not in stock and it did take a little time for the extended warranty company to get back with us with claim authorization before the repair could be performed. We offered the customer to drive his vehicle with the spar tire on it while the wheel was ordered but again he refused. If the customer did purchase a rental car on his own then that was at his own doing. It is also worth noting that the customer would become upset and disrespectful towards our staff if he heard a response from us that he didnt like. We apologize if Mr. ***** did not like his experience with us but we did try to repair his vehicle in a timely manner and with his best interests in mind.
  
  Respectfully,     
  
  
  

  Customer Answer

  Date: 12/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *****

   

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from this dealership on ******************************************** in here in ************ and I took it in for service. I advised them that my car kept on shutting down all the lights on the dashboard were coming on, my radio Dash was in drive but you can see all everything in reverse so everything in the middle panels stopped working. They have my car for three weeks and advise a day could not locate the problem back in May 20 ********************************************************************************** the middle of traffic. I told him before it was electrical issue. They said they couldnt pinpoint the issue. I bought this car brand new under 100 miles when I first bought it. now I have documents showing that my car keeps on breaking down and needs to jump every single day when I called them about a loaner vehicle they say they dont have any loaner vehicles, but my issues has been happening since May and its just getting worse after worse after worse, and I need the Better Business Bureau help to get this resolved. My car is under warranty and theyre acting like they dont wanna fix it

  Business Response

  Date: 09/16/2024

  The customer's issue has been resolved. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased a 2019 ***** Trax upon having the Trax for 3 full years I had to take it back to the dealership over 20 times for the same electrical issues I had from the first 60 days of having the vehicle towed back to them. I have been in over 15 other vehicles in regards to this vehicle it being fixed.I went to take the vehicle to get fixed on June 13, 2024 dropped it off went out of town and to find out whilst out of town the dealership ran My Mother and I credit without our permission. Credit dropped as well as no services were rendered. As well Im working on My credit to get My first home.So I came home because the dealership called Me to come in discussed getting Me out of the Trax. They said that they wanted to buy My Trax and put me in a new 2023 ***** Trail Blazer and Jeep Cherokee and the 24/25 Trax were offered. Got the dealership they put Me in a 2024 ***** ******. Nimnicht ran My credit 9 times after I told them if the first 2 times yall ran my credit I should already have a offer they claimed it wasnt a hard inquiry and it was because the company that approved my credit loan they ran them twice as well as another company with my banks. In which I did not authorize! So ************* Company approved my loan to the dealership, I got the car they stuck Me in not what I wanted. I finally talked to an advisor in getting an attorney about the hard unauthorized inquiries. Then to find out the Financial Institution revoked the loan. Because the vehicle I wanted is cheaper than the one they put Me in as well as some information discrepancies with the dealership. Now they are calling and asking for proof of residency the dealership. Not knowing I found out that they have no loan. Something about Me getting my old vehicle back after a month of being out of it. And Im sure it was never fixed if that were the case. What should I do? The previous vehicle they had Me in is a Lemon and a lawyer was obtained.

  Business Response

  Date: 08/08/2024

  The customer was unable to provide the required documents needed by the financial institution. Due to this, we were unable to sell them a new vehicle.

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally took the vehicle in for normal maintenance. Was advised that the fuel pump needed to be changed. Hadnt had any issues with my vehicle prior to taking the car to the dealership. Got the fuel pump taken care of and as soon as the car was returned, the airbag light came on. Took the car back to clear the error and was advised that the module needed to be changed. Paid to have that handled and the light remained on. Continued to have the car tested and everything that they advised needed to be changed, I paid to have handled. Light still on. They have had the car for 6 months and still have not resolved the issue. They will not reach out. I have to call them and theres always an excuse to why they havent resolved the problem. Spent thousands and still have not gotten the car fixed. Have not even offered any reimbursement options or done anything to show that they are truly trying to fix the issue.

  Business Response

  Date: 07/22/2024

  The vehicle has been here since March. The customer is correct in that she has paid for repairs for the airbag light and the light is still on. The vehicle was given to a different technician (Art) who ordered some more parts for it. Those parts came in last week. He is going to bring the vehicle back into his bay later this week and get those parts installed. Hopefully, that fixes the problem. She will not be charged for the current repair order.  

  Respectfully, 

  ************ 

  Service Manager 

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put $8,000 down payment on a vehicle at the dealership then they want me to bring the vehicle back without my 8 thousand back to me they're doing a thing called a yo-Yo scam

  Business Response

  Date: 11/20/2023

  The customer put a down payment down and has not been approved for a vehicle loan. the customer has refused to bring the vehicle back to our dealership, so that we may inspect it and refund him his down payment. 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with a shift to park light indicator about three times now. I purchased my car new. It's a 2018 Chevy Malibu. I just found out that this is a common problem with these cars. The dealership is aware of it. The replacement part is very hard to find. This is a safety issue because I never know if my car is in park or not. I can not turn off my car nor lock it. When this light stays on it drains the battery. When I took my car in this morning to get some one to assist me in getting the light turned off. I was told to leave my car and it would be days before anyone could take a look at it. This is my only vehicle. They could not give me a loaner car. Instead they wanted me to rent a car from a company whom they partnered with. I had to take my car to another auto shop just to get them to temporarily fix the issue and had to pay $130 for something that the dealership could have done since it is a defective part that they are well aware of. I should not have out of pocket expenses for an issue that the company and manufacturer is aware of and will not fix.

  Business Response

  Date: 05/17/2023

  *** **** came in for service with no appointment. At the
  time we were very busy and told her we may not be able to look at the same day.
  She asked for a loaner vehicle and we informed her that we didn’t have one
  available but she could leave her car with us and we could take her home via
  our shuttle. She then declined and left. I spoke with *** **** last week to let
  her know that we have the part she needs in stock and quoted her the cost of
  the parts and labor. She said that she would let me know when she would come in
  for repairs but I haven’t heard back from her. Unfortunately her car is out of
  the original factory warranty so General Motors will not be covering any of the
  cost.
  

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Chevy Malibu from Nimnicht Cheverolet on 11/12/2021 VIN #*****************. The mileage on the vehicle at the time of purchase was 48,327. I started to experience issues with this vehicle 1/31/22. The dealer replaced the shifter assembly. On 11/7/22, my vehicle would not stay started after stalling out. The vehicle was towed to the dealership by ASAP towing cost $150. The diagnostic came back Fuel System needed to be replaced. The fuel pump was replaced. The dealership recommended a coolant flush, transmission flush, oil change, and numerous other services after the fuel pump replacement. I opted for a coolant flush and oil change in the amount of $295.60, which was paid on 11/11/22 when I picked up the vehicle. that same evening around 8:30 pm, the vehicle stalled again, in which I was unable to start the vehicle. I was able to bring the vehicle back to the dealership, but they were closed. That Monday morning the dealer inspected the vehicle again to get the same error code of Fuel System. The in-tank fuel pump was replaced. I did not have my vehicle back in my possession until 12/7/22. The manufactures warranty covered a rental while the vehicle was in the service center. On 1/12/23, the vehicle stalled yet again while picking my children up from school. The dealer said they could not get an appointment for 2 weeks, but after speaking to the service manager the car was seen on 1/16/22. Again, fuel systems error has displayed on the diagnostic, and again the rear fuel pump. The dealer still currently has my vehicle. Because of all of these problems, I began to look into the vehicle because it sounds as if this vehicle falls under a lemon law. Prior to the purchase of the vehicle, I owned a 2021 GMC Terrain that was in an accident and totaled out. I asked the dealer about the vehicles condition and involvement in any accidents. The dealer ensured the vehicle was not in any accidents. Once this information was discovered, my wife went to the dealership to speak to the General Manager ***** ******. My wife explained the issues with the vehicle to *** ******, as well as his sales rep ****** giving wrong information about the vehicle. *** ****** pulled up the carfax to validate the information to conclude that yes the vehicle was involved in an accident 02/2021 and he would get with ****** that can not give false information.My wife then told *** ****** informed him that according to Florida law it is unlawful and deceptive to give false information on a vehicle. Also, Nimnicht's website, certifies their pre-owned vehicles and will provide a carfax for each purchase of a certified pre-owned vehicle. *** ****** asked the payout of the vehicle in which is still $23487.91. *** ****** said he could try to trade out the vehicle, but my wife informed him they would only value the trade at $12,000 because of the issues of the vehicle. He then suggested an extended warranty through GMC. Neither of these options are reasonable. The remedy is this purchase is under false pretenses with numerous ongoing issues. I have not had my vehicle in my possession for use for 2months over the last 3 months. Nimnicht sold a certified pre-owned lemon, and lied about the car. Today is 2/9/23 I do not have possession of my vehicle, nor any communication on the status of my vehicle. I have not received an invoice for the car currently because it is not fixed. I do have a loaner vehicle provided by the dealership.

  Business Response

  Date: 02/13/2023

  See attachment!

  Customer Answer

  Date: 02/13/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  The fact of the matter is the vehicle was sold under Unfair and Deceptive Business Practice Florida Statute 501.976.  I did not purchase the vehicle from the internet.  I physically went to this location to purchase the vehicle.  I asked the salesman if the vehicle was in any accidents because I was involved in an accident myself the month prior with my son. I also was in an accident in which the back of my vehicle was hit from a car that was at a complete stop prior to the impact. Mye Terrain was hit in the back driver side, which caused the car to turn in the other direction and flip.  This was a school zone, so the speed limit was 15 mph.   The law does not state the severity of an accident either minor or major is indicative of a deceptive response to a buyer from the dealership.  Furthermore, the website does not express the buyer must go online in order to view the carfax, in fact the website states we provide a carfax.  The vehicle has numerous mechanical issues which is just exacerbating the newly discovered findings of the deception from Nimnicht Cheverolet on Cassatt Avenue.  Nimnicht is sending a specialist because the car is not communicating to GMC of the issues with the vehicle.  

  
  

  Regards,

  
  

  **** *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 02/15/2023

  Unfortunately, we have done everything we can to assist the customer. If a customer requests a Carfax report, we provide one for the customer. These reports are also publicly available on the internet to anyone who wishes to see one. We have provided a loaner vehicle for the customer while his vehicle is in our repair shop at no cost to the customer. We have spoke to the customer regarding trading his vehicle in for a different one. We have reviewed all options with the customer.