Business ProfileforKeith Pierson Toyota, Inc.

I had an issue arise with my tacoma in late April 2023, I called a different toyota dealership that I was using at the time and scheduled an appointment because my power window wasnt working on my driver window, I explained the issue and scheduled an appointment for the following Wed. May 4, 2023. Unfortunately on May 2, 2023 my truck was hit on highway 23 by a 17 year old child who was ticketed for reckless driving for texting and driving and deemed at fault therefore his insurance covered my repairs at the body shop of their choosing. I called the toyota dealership and explained i was in an accident and needed to cancel my window appointment until my other repairs were complete and my truck was returned to me. I was met with no issue, told to reach back out when I got my truck back. I received my truck back and of course the window was still not functioning as it wasnt prior so rather than scheduling an appointment immediately i waited for my 30k mile oil change (27k miles at the time of my accident) to address it with my service advisor. Fast forward to Dec. 26 i bring my truck in for service and ask for window to be addressed, long story short am being told regardless of ALLLL documentation that my window wasnt working prior to my accident that my warranty will no longer cover the parts/repair. When trying to get somewhere and explain the situation to service advisor we walk out to my *********** open the door to hear rattling around loose parts that were absolutely not there prior to me dropping truck. When service director got involved and was extremely rude and dismissive telling me i was wrong and truck HAD to be making the noise that morning he finally agreed to take off door panel and address, immedietly parts fell from the bottom of the door panel and i looked at him and said youre still going to tell me my door was put back together the way it was? I was dismissed from dealership and told to contact toyota customer care to file grievence.