ComplaintsforJacksonville Chrysler Jeep Dodge Ram

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need the corporate contact information to file a formal complaint against the dealership. I've encountered multiple issues I'd like to address to the corporate office in reference to my local dealership. They installed a new sunroof in my 2021 Jeep Renegade after many trips to the dealership, the new sunroof is not the same sunroof that my car had from the factory but my dealership keeps telling me it is. It's been so frustrating dealing with them in reference to this repair . The parts were not installed properly multiple times and the sunroof is an entirely different sunroof but the dealership says it's a factory sunroof that came from the factory that was original to my vehicle. When the sunroof was installed they had to calibrate and did a computer update on my vehicle and now it's so sensitive that it's like driving on ice and feels unsafe to drive as the lane sense keeps taking over the steering of the vehicle. I've reached out to the dealership multiple times about these items and I'm getting nowhere. Please provide me the corporate contact phone, email and mailing address so that I get this resolved immediately. Thank you, **** *******

  Business response

  01/31/2024

  To Whom It May Concern,

   

  After reviewing the customer's service visit history, we have verified that the dealership absolutely ordered the factory parts for the new sunroof from the manufacturer (Jeep).  We received said parts from the manufacturer and the installation was completed.  We do not know what else to say or do.  A factory sunroof was replaced by factory parts.  From reading the complaint, the customer does not believe this, but this is what happened.  If the customer wishes to come in to the dealership we can take a look at any other issue they may be having, but a factory part was definitely installed.  The corporate contact information for Jeep is **************.  An alternative number for Jeep Customer Service is **************.  To email Jeep, a customer can go to mopar.com and search for contact us, then select email as a contact method, then compose the email there and hit send.  I do not have an email address for customer service other than going to the mopar website.

  If you need any additional information, please feel free to contact me.

   

  Sincerely,

   

  *** ******

  Jacksonville CJDR

  ******************

   

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  "JEEP WAVE" CHRYSLER CO. Regarding leased vehicle for 1 yr to date. VIN # ****************** Primary issue began at the very onset of enrollment with with JEEP WAVE program! Took months paid for 3 oil changes/ tire rotations "in full" at Chrysler Jeep Dodge dealerships throughout Northeast Florida. The JEEP WAVE program incentivizes JEEP owners with "A FREE" benefit, it took over 10 months and multiple hour long phone calls to JEEP WAVE program to finally determine that someone in either the dealership or JEEP WAVE program transposed digits or alpha numeric digits on our VIN #. Therefore all JEEP WAVE benefits to include free tire rotations were granted to another JEEP owner using up all our JEEP WAVE benefits. Each time the brand new JEEP listed above was brought to a service department we were told NO JEEP WAVE benefits, forced every time to pay in full cash for all services. JEEP WAVE/MOPAR took months to determine their error, demanded purchase agreement/lease agreements which was almost impossible to obtain!!!! The Jacksonville Chrysler Jeep Dodge in Jacksonville Florida listed in this complaint never answers the phone nor returns calls. PER ******** "A PREMIUM SPECIALIST" ************ *** ******* who demanded documents for the JEEP WAVE program promised one full lease payment be paid IN FULL. ******* was borderline harassing and manipulative, condescending, rude and unable to help with anything in regards to reimbursement we are demanding we are reimbursed immediately by all responsible parties for this error in VIN. Countless hours, emails, calls, securing documents to prove we leased the above vehicle and were entitled to the "FREE" benefits promised. Every responsible entity will rectify this and reimburse us make one full lease payment as promised by the JEEP WAVE program. The Jeep invoice, purchase agreement and all documents were sent JEEP WAVE can do their JOB. We are filing a complaint against the above dealership, Chrysler CO, Jeep Wave/MOPAR!!!!!!

  Business response

  06/28/2023

  We are very sorry to hear of this situation.  It seems the customer is speaking with Jeep directly based on the name and phone number listed in the complaint.  We are going to look into the situation and try to figure out what is going on, and what transpired in the past.  We are wondering what refund the customer is asking for?  The one year of maintenance paid for by Jeep, which includes two oil changes and one tire rotation?

  We look forward to hearing back and to resolving the issue.

   

  Sincerely,

   

  ***** *******

  Customer relations

  Jacksonville CJDR

  Customer response

  06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  To begin, I know  the jeep wave program needs to be clarified for the Dealership. A complaint was also filed with the Better Business Bureau against MOPA,R and FSA US LLC /Jeep Wave, the administer of the jeep wave program. Every jeep sold or leased, Brand New is entitled to three not 2 oil changes paid for in fall and 3  tire rotations, we were stripped of these and paid cash and paid for all oil changes which was completed at multiple service departments throughout Northeast Jacksonville as my complaint states the jeep wave program promised to refund our money and make one jeep lease payment for our troubles and total inconvenience and time wasted. This is our expectation please get with your service departments and determine how many times this vehicle was brought to a jeep dealership,(any Jeep service Dept!!!!!!) service department, regardless of location and determine how much was paid for those services at each  department. That is the total amount owed to us. Per the service records. We paid for three oil, changes and tire rotations in FULL. It is also our expectation that JEEP wave MOPAR FSA US LLC make a good on their promise and makes one full lease payment after all of this nonsense unable to get a hold of dealerships, unable to get lease agreements, unable to get bill of sales, unable to reach anybody multiple phone calls with jeep wave explaining the situation, multiple phone calls with JEEP  wave, unable to determine thee VIN  number issue “someone” created and giving our benefits away to another Jeep owner. My suggestion for all parties involved communication will be essential in resolving this customer issue get with jeep wave get with FSA US LLC get with your service department supervisor and make restitution for this huge customer complaint & inconvenience asap.

  Regards,

  ****** ******

  Business response

  07/06/2023

  We have looked further into the situation, and it appears on our end, that the customer has not brought his Jeep to our dealership for any work at all.  He did not buy his vehicle from our dealership either.  The program he is referencing is a manufacturers program.  Perhaps he should contact the dealership he brought the vehicle from, or the dealerships he has had service or maintenance work done at about the issues with his Jeep Wave Program benefits.  If the customer has a receipt for maintenance work done here, that we somehow do not have record of, we would gladly figure out the issue or reimburse him for that work.  Our address is ***** ************* *** ************ *** ******

   

  Respectfully,

   

  ***** *******

  Customer Relations

  Jacksonville Chrysler Jeep Dodge Ram Baymeadows

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had my oil changed by the dealer on May 30, 2023. On June 4th the truck shut down while driving near St Augustine. Had the truck towed to ******** ***** ** ** ********* on Monday the 5th learning there was no coolant in the radiator. The system was tested over the next two days learning that the radiator cap was not properly secured during the oil change. Nothing else was discovered wrong with the truck. It cost me $100 for the tow and $150 for ******** ***** to diagnose and ultimately add coolant to the truck… and properly tighten the radiator cap

  Business response

  06/20/2023

  The service manager is working with the customer and processing the refund that was requested.

   

  Sincerely,

   

  *** ******

  Jacksonville CJDR

   

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was at dealership to purchase new jeep . Meet with salesman, drove 2 door white jeep 2023, negotiate purchase price Was told 5,000 down 60 month loan no more than 600 a month walk out the door Waited 2 hours to sign paperwork to be surprise when then said it’s a lease. How can they change agreement and to try and act like it’s ok. They need to honor what we were told What kind of business does this?

  Business response

  06/19/2023

  To whom it may concern,

   

  We have looked into the deal with the sales person, his manager, and the General Sales Manager.  We are not sure where the confusion was.  All of the paperwork we have shows a 60 month lease that was worked, with 10,000 miles per year.  It does not show traditional financing, just a lease.  We are very sorry there was confusion, and sorry that the customer feels that they wasted time.  We certainly did not want that to happen, and we felt like we had a deal and we were getting everything ready in the finance office to finalize the deal.  When it did not work out, the customer told us they were going to go to their bank and look at financing.  We are hopeful that we can still do business.

  Sincerely,

  
  ******* ********

  Jacksonville Chrysler Jeep Dodge

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi Better Business Bureau, I purchased the Vehicle 2023 Chrysler Pacifica Hybrid Limited on Jan 17th evening, I drove home and at home on the same day it threw error saying safety features unavailable like forward collision breaking, blind spot monitoring, with few more errors and the steering wheel wasn't moving even though I put it in Drive Mode. The vehicle was not operating. After an hour or so it reset itself and left a Check Engine light ON. I took the vehicle next day, the service advisor checked and said it stored communication lost codes with the saftey technology thats in the vehicle. The Dealer just reset the Check Engine light and gave back the vehicle and said that they dont know what to fix. On January 22nd at 8pm approximately, I got the same errors again, steering non responsive and left the check engine light ON, I took to the dealer ship they did the same, nothing was fixed, just reset the check engine light and gave back the vehicle. On January 25th also same error and no fix was provided by the dealership, for the 4th time on January29th Sunday at 5:40pm ET Approximately the similar error occurred but this time it didn't reset, I had to leave the Vehicle in the parking lot and had to book Uber to go home. I took the vehicle to the dealership and left there for a fix. Today Feb 3rd I went to speak to the Dealer ship Manager , a person named ****** ***** approached me saying that he is the manager and said that he doesn't provide and replacement of the vehicle but offered a buy back of the Brand New vehicle with 20% less(approximately $14k loss/less). When I rejected and asked for the replacement he asked me to go and file a Lemon law complaint and showed the door way out, treated me like nothing. I payed dealership approximately $68000+ for this brand new vehicle. I'm seeking a help from BBB on this matters.

  Business response

  02/27/2023

  To Whom It May Concern, 

   

  We are aware of the customers concerns.  We have worked with the Manufacturer to repair the customers vehicle and have done so and the vehicle has been returned to the customer.  We are not the manufacturer of the vehicle, dealerships sell and service the products that the manufacturer builds.  The manufacturer's warranty the vehicles they build, and if one is to be replaced because it cannot be repaired, there are laws for how that happens.  The Florida Lemon Law.  We, as the dealership, are not the entity to file a Lemon Law claim with, that is filed with the State of Florida and it is between the customer and the Manufacturer.  We do not ever want to sell a vehicle and have that vehicle break down or have issues.  When it happens, we do all we can to repair the vehicle based on how the Manufacturer advises our technicians to repair it.  We have done that at this time.  If the vehicle continues to have issues and M** ********** needs further explanation on how to file lemon law, we will certainly provide additional information to him so he can do that with the State and the Manufacturer.  We have spoken to ****** ***** and explained to him how M** ********** felt after their interaction and how disappointed we are to hear this.  He needs to do a better job going forward making sure customers feel heard and treated with respect.  And he needs to be as helpful as possible no matter what the issue is, even if it is something that we as the dealership have no control over.  If you need any other information, please let us know.  If M** ********** would like to reach back out to us, he can contact ***** ******* ** ****** ******** ** ***** *********

   

  Sincerely,

   

  Jacksonville Chrysler Jeep Dodge

  Customer Relations Team

• Initial Complaint

  01/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered/built a JEEP online in October 2022. I waited 12 weeks I had to pick a dealership for delivery. I went with Darcars on Blanding Boulevard. When the jeep came in,long story short, It didn’t have running boards on it even though it was in the build and also in the amount that I was to pay, they got a bit greedy, I decided that they needed to give me my deposit back, and I left the dealership. A couple days later I went to a different dealership in Jacksonville Chrysler jeep dodge on nursery Field Avenue. I ordered the same exact jeep and was asked to give a deposit. A week after this all happened the first dealership got a new manager, he reached out to me and wanted to make the deal right which they did and I drove away with my original jeep. I called the second dealership back to tell them to cancel the order and give me back my deposit which they refused. I called Jeep Corporate, the second jeep had not even been built or was in queue to be built. They told me that it could be canceled that the dealership needed to do it. They refused to do it and will now, not give me back my Deposit. They have been rude and told me because I backed out of the deal. I should lose my deposit. I explained I don’t need two vehicles that are the same. I am a senior citizen and on a limited income, but that did not seem to affect them in anyway. ********** ***** *******

  Business response

  01/31/2023

  To Whom It May Concern,

  
  Customer came in and wanted to order a Jeep.  Customer was informed that if we ordered a specific vehicle for her there would be a non refundable deposit required to do so.  Dealership order Jeep as agreed with customer.  Customer then goes back on their word and says they do not want to buy the ordered Jeep.  No one gave the customer any problem with that, they simply let her know the deposit was/is non refundable.  That is why we explain it upfront before we order a vehicle.  Customer signed order paperwork and signed that the deposit was non refundable.  We are allocated a certain number of vehicles and when we use that allocation up to build a vehicle that is specific to that customer at their request, it would be reasonable to assume they would buy that vehicle.  The dealership was very clear about the deposit being used towards buying the Jeep if the customer ultimately purchased the vehicle or, it being non refundable if the customer "changed their mind."

   

  Sincerely,

   

  Jacksonville Chrysler Jeep Dodge Ram

   

  Customer response

  02/01/2023

   

   ********** ********

  I am rejecting this response because: This vehicle has not even been built. I spoke with Jeep Corporate and they said it could have been canceled by this dealership, but they choose not to cancel it. Therefore, my deposit would not be needed. And could be refunded. This vehicle is not even in queue to be built. 

  Regards,

  ***** **** *******

  Business response

  02/02/2023

  Once again, **** ******* came in and ordered a Jeep that she built. A Jeep she picked out. She put a non refundable deposit down as is customary when anyone places a specific order for a specific vehicle. That was made very clear. **** ******* decided to go against that agreement and not go through with buying the vehicle she asked to have built.  By doing so she was made aware she would forfeit her non refundable deposit. **** ******* has now written the better business bureau two times and doesn’t dispute the fact that she knew when she placed her order that the deposit was non refundable and that she signed paperwork agreeing to a non refundable deposit. We are sorry that even though we did everything in our power, including having the customer sign paperwork stating they understand the deposit for ordering a vehicle is non refundable, that a customer sometimes may still feel entitled to their deposit. 
  

  Respectfully,

   

  Jacksonville CJDR 

   

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was in an automobile accident in March 2022. My insurance company Florida Farm Bureau recommended I take my vehicle to Jacksonville Dodge Chrysler's body shop as they are a dealership that sells and repairs vehicles of the same model as my vehicle. I was informed by the body shop that the work could not begin until sometime in July as they had to order parts based on the initial diagnosis. I was contacted to bring my vehicle to the shop on July 11, 2022 as all of the parts had been received and they were prepared to begin work. My vehicle was dropped off that day and I was provided a quote of 3 weeks by my service advisor for the repairs to be completed. After NUMEROUS phone calls and several lies, 30 days had come and gone and now my rental was due to be returned and I was without a vehicle. After contacting my insurance company they advised they could not extend my rental. Working multiple jobs to provide for my family I had to have a vehicle. I was again promised that my vehicle would be completed by the end of the week August 16, 2022. The vehicle was again not finished and the shop stated there was an issue with the paint. The rental was then renewed at an out of pocket rate of $40/day. This is November 14th and my vehicle has officially been in the shop for 4 solid months with lie after lie from the staff. Every promise broken! It is costing me $1000/month to rent the vehicle I am driving in addition to the $533 car payment being made on a vehicle I cannot drive. I do not want to rush the repairs for safety reasons but this has gone on for too long. I was promised my vehicle would be ready within the 1 month timeframe my insurance company was going to pay for the rental and here I am three months into paying for the rental out of pocket with no hope of getting my vehicle back anytime soon. The whole reason we waited to start repairs until July was so they would be able to repair the vehicle before my 30 day rental was up. They FAILED!

  Business response

  11/16/2022

  To whom it may concern,

   

  Our bodyshop manager has reached out to the Mr. ****** to go over the repairs and the situation involving his vehicle.  The vehicle is also in our service shop for some repairs that are unrelated to the accident.  He also went over the timeline on this.  Mr. ****** and our bodyshop manager have spoken about rental bill and other compensation for the length of time the repair has taken.   It seems everyone is in agreement at this time and we will work as efficiently as possible to get Mr. ******** vehicle back to him.

   

  Sincerely,

   

  Jacksonville Chrysler Jeep Dodge Ram

  Customer Relations Team

  Customer response

  11/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently went looking for a vehicle with decent fuel mileage. I ended up purchasing a certified pre owned 2019 jeep renegade, and mostly because it was certified and came with warranty. First off, it took forever to get my tag sticker and registration, and apparently it was due to them mailing it without actually putting the address on the envelope, but while I was waiting for that, the A/C quit working like a week or so after I got it. When they took the dash apart they found a bunch of change in the system and removed it. all of the clips, and trash was left in the car. The temp tag was expired before I received my new registration that I had to go to the dealership several times to check on. Not even a month later, the A/C quit working again. Still under warranty, this time, I was told they unplugged the relay and plugged it back in and it worked. They also mentioned that the headlight harness may need to be replaced soon as that can cause the A/C to stop working again. Less than a month later, I get set up to bring it in for the first oil change of 2 that was promised with the sale of the vehicle, and the day before, the A/C stops working again. The service writer states its most likely the headlight harness this time, then calls back after the oil change stating it needed a new blower motor and its out of warranty now, so that will be over $1,000.00. So in short, I buy vehicle because it has the warranty, take it in 3 times in 3 months and they will not cover the service, then also charged me for the "Free" oil change promised, and I had to talk with the finance department to get the oil change taken care of. Service advisor advises to call Chrysler cares for assistance, and they state because it is out of original warranty, and I am not the original owner, there will be no assistance provided. After all of this, I was contacted and they offered to fix the issue. they attempted, then it quit again, then they asked for money again. I traded it in elsewhere.

  Business response

  11/16/2022

  To whom it may concern,

   

  We apologize for the issues the customer had with the vehicle.  We would love an opportunity to fix the vehicle properly.  It appears though, according to the customers statement that they have traded it in at another dealership.  If we have misread this, and the customer still has the vehicle we would love for him to bring it in so we can repair it.

   

  Sincerely,

   

  Jacksonville Chrysler Jeep Dodge Ram

  Customer Relations Team

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  05/31/2022

  To whom it May Concern,

   

  We have attempted to explain the situation to the customer and we have looked into the situation with Chrysler at many levels.  The customers vehicle has all the equipment it was built with.  There is no mistake on the vehicle.  The package he has purchased over a year ago has a different color cluster.  The customer might have seen a vehicle with a white 50th Anniversary instrument cluster, but his vehicle does in fact have a 50th anniversary instrument cluster.  It just isnt the white one.  Chrysler has gone over this options report, matched it to the window sticker and determined his vehicle is not missing any items from the factory sticker.  Now, it is possible the customer is speaking to an agent at a call center who is saying that if his car does not have the equipment it was supposed to have that they will take care of it, but that is an agent that is not looking at his car, not looking at his window sticker, and not looking at the factory options report.  The customer has all the equipment the vehicle came with.  It is all documented.  Unfortunately, the customer is seeing a different color cluster and thinking that is the only color the cluster came in, it is not the only way the 50th Anniversary Cluster came.   The dealership did not build the vehicle.  If we inspected it and it did not have a 50th Anniversary Cluster, we would fight on the customer's behalf to make Chrysler make it right, but we cannot say to the manufacturer that it doesn't have a 50th Anniversary cluster when it does.  It just does not have the white one that after a year of ownership the customer has decided is the one he wants.  Hopefully, he can understand that he absolutely has the right equipment on his vehicle.  The equipment matches the window sticker from the manufacturer.  Furthermore, the customer acknowledge at the time of purchase that the vehicle had all the equipment it was supposed to have by initialing the vehicle options report.

  If there is anymore information you need, please feel free to reach back out to us.

   

  Sincerely,

   

  *** ****** ************ ****

   

  Customer response

  06/03/2022

   

   Complaint: ********

  I am rejecting this response because: I have contacted Dodge Corporate RE dealership contradictory answer to my complaint, and I am now awaiting Corporate response on this matter.  **** ********

   

  Regards,

  **** ********

  Business response

  06/07/2022

  To Whom It May Concern,

   

  I am not really sure how to respond to the customer rejecting our response.  The manufacturer builds the vehicle.  They put the window sticker on the vehicle.  If it were missing anything it was supposed to have, it would be the manufacturer's responsibility, Not the selling dealership.  That being said, we wish the customer the best with his complaint to the manufacturer of the vehicle.  That is where the complaint should have gone in the first place.  Although we have already spoken to the Manufacturer, and they were the ones who gave us all the information we included in our initial response to the BBB, it is the manufacturer's responsibility to address, and now according to what you are telling us, Mr. Caminiti has filed a complaint with them.  The seems a lot more appropriate.  Hopefully someone from the Manufacturer can either show Mr. Caminiti that there are more than one 50 Anniversary edition and that there is no missing equipment, or they can buy him the pieces he is looking for.  

   

  Sincerely,

   

  *** ****** ************ ****

   

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Consumer's complaint: **** broke down on February 2nd. I had it towed to this dealership service. ON February 3rd i was given a verbal report that the car needed a new radiator, new thermostat, spark plugs and wires, oil pan gasket. I was also told that the brakes and tires were due to be replaced. the price given to me verbally was $4067. There was no written estimate. I authorized all work verbally except for brakes and tires. I was told it would be $3300. They kept the car until I got a call on February 10 that it was done. I went to pick it up and paid $3098.84 and signed an itemized invoice. Parts were $1031.16, labor 1821.41. When I started the car, I immediately noticed that the LCD odometer display was not functioning. I notified the service coordinator who immediately took the **** back to service to evaluate. I was called into the managers office to meet with him and the head mechanic. They stated that the malfunctioning odometer was a coincidence, and had nothing to do with the repairs just completed. I was told I would be responsible for the cost to repair it ($900 + labor) . This issue was not present prior to having my car serviced. They advised me to file a complaint with "corporate" if i was not happy. I refused to accept the **** back and I placed a call to corporate. So far I have had no response. What would satisfy the complaint: To satisfy my complaint, I want the service department to acknowledge that their repair work caused the problem with the LCD odometer display and to replace/repair it at no cost to me. I also want them to reimburse me for the cost of the rental car. The LCD odometer display was fine when the car got to the shop, and they did not identify it as a diagnosis when they initially diagnosed the car. It was definitely not a "coincidence".

  Business response

  02/15/2022

  To Whom It May Concern,

   

  ******** ****** brought his 2009 **** ******** to the dealership and it was overheating and smoking.  We found that the radiator and the thermostat needed to be replaced.  Customer also had a check engine light on when it was brought into the dealership.  The vehicle had two misfire codes, a P0300 and a P30304.  The fix for those codes was new spark plugs and new spark plug wires.  During our inspection we also found that the oil pan was leaking, and we informed the customer and he authorized the repair of the oil pan gasket.  The repairs made to his vehicle fixed his concerns.  Upon pick up of the vehicle the customer stated his odometer was not working properly and claimed that we must have caused this to happen.  None of the repairs that were performed at the dealership had anything to do with his odometer, furthermore, non of the repairs took place in the areas that deal with the odometer to the vehicle or the cluster of the vehicle.  If there was a coorelation, we would have fixed the odometer.  The vehicle is 13 years old, and it had multiple issues when it was brought in.  We understand the customer feels that the odometer not working is not a coincidence, but coincidence or unfortunate circumstance, we did not work on or near the odometer with any of the repairs we performed.  The service manager offered to fix the odometer for the price of the part only.  He offered to cover the labor charges for the job as a gesture of good faith, even though the jobs we performed have nothing to do with the cluster and the odometer.  That offer is still available should the customer want to take advantage of it.   The customer's vehicle is still at the dealership.  We don't mind it being here for a little while, but we are not agreeing to pay for a rental vehicle.  If the customer wishes to take the ******* ******** offer on the good faith gesture of covering the labor, and wishes to authorize paying for the part, the dealership will also be willing to pay for the rental for the days it takes to repair the odometer from the time the customer approves the repair, until the day the repair is completed.  If you need any further information, please feel free to reach out to us.

   

  Sincerely,

   

  *** ******

  Jacksonville ******** **** ***** 

  Customer response

  02/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********  
  i agree with the statement with the following exceptions  when I brought the **** in, the instrument panel was functioning normally  As stated, work was done to the radiator, thermostat, oil0pan and spark plug wires  when I picked up the vehicle, the instrument panel was not functioning  the vehicle was in possession of the service department the entire time  the only possible explanation is that the work done caused the failure of the instrument panel  

  having said that, the car is not safe to drive, so I am forced to approve the repair  I Communicated  with Mr ******* Monday February 14th and authorized the repair  I accept the offer to pay only for the part and to have the labor done without a labor charge  I also accept the offer for the dealership to cover the rental car cost from the time the repair of the instrument panel was authorized until the work is completed to my satisfaction  I attached a copy of the communication with Mr ******* regarding the repair of the instrument cluster  As you can see, the cost of the part is $514  

  Regards,

  ******** ******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩