Business ProfileforHonda of the Avenues

This is probably the worst dealership Ive ever had the displeasure of taking my car to for service. I brought my van to them because it had 2 recalls that needed to be completed and our rear entertainment center was not working. I also asked them to take a look at the drivers side sliding door handle, because the handle had recently stopped working. They fix the recalls, and my warranty covered the rear entertainment center (thankfully) but they said the door handle was because it was opened too hard once and broke the thing that catches. Was going to be $400 to fix that and we said no thanks because we couldnt afford to fix it at the moment. I go to pick the van up, only to find out that were being charged $200 just for them to look at the handle and tell us it was broken. I was shocked, to say the least, but was forced to pay them so we could get our van back. No matter how much I pleaded and tried to explain how we didnt fix it because we cant afford to, so we also cant afford to pay $200 for the pleasure of being told the door k*** was broken, they wouldnt budge. You would think with the amount of work they were paid to fix the recalls and replace the rear entertainment center, they wouldnt force us to pay for something that we already knew, but they were heartless. They said too bad, I had to pay the $160 diagnostic fee no matter what. On top of that, they even tacked on a shop supply fee, even though we didnt use anything, for some reason, which brought the total to $204, literally just for them to tell us the door k*** was broken (we already knew that) and they would repair it for $400. Avoid this service department like the plague. They will do nothing but nickel and dime you over every tiny minutiae of a diagnostic request, even if there are already multiple repairs they are being paid for. Disgusting.