Business ProfileforAtlantic Infiniti Inc

New Infiniti Q50 18,000 miles has mechanical clicking sound in the steering wheel. Advisor listened and he hears it. Said there is a policy Tech needs to hear it before a part is ordered or schedule repair. I went to see ***** the sales manager about buying a car. 30 min later they scheduled me to put in a "clock spring". I arrive Tuesday informed the part was not ordered as" a tech needs to listen to it before it can be ordered. A tech listened to it the week before. Then the service manager is barking to a service advisor to listen to the noise. I confronted him the policy you never have an advisor listen to a noise ONLY a tech, breaking his own policy. So he was embarrassed in front of his underlings and it severely upset him as he starts yelling at me. A tech again confirmed the noise and ordered the clock spring. Told the noise is fixed I come get the car. I bring it back as noise is still there after being told its fixed. I leave the car again and this time "loose front end bolts" they were torqued and the service advisor calls to say its fixed to come get the car. I bring it immediately back because the noise still there. Service manager sent two techs to listen again and one of them say its a tire tread issue. I disagreed how a tire tread would cause a mechanical clicking sound in the steering wheel. 3rd time they have 10+ days. **** advisor calls to get the car its "being" fixed. rotating tires and front end alignment later today. How can it be fixed and noise gone when the rotation and alignment not even done yet? **** said after being asked the car is not fixed they dont know what is wrong but being threatened with being fired by service manager to lie to me and say its fixed. I pick up again and it still has the noise. I set a future meeting with the GM but when manager heard this in a rage went ballistic on me screaming to advisor to cancel the meeting. Employees are managed by intimidation threatened with job loss if they dont lie to customers!!