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Find a Location

S&S Custom Exhaust has 1 locations, listed below.

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    Business ProfileforS&S Custom Exhaust

    Muffler

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1736 St. Johns Bluff S, Jacksonville, FL 32246
    BBB File Opened:
    8/22/2017
    Contact Information

    Principal

    • Store Manager - Complaint Handlers

    Customer Contact

    • Store Manager - Complaint Handlers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/29/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had my vehicle towed to ***** where I was told that three of the catalytic convertors are clogged, needed to be replaced and that it would cost me $6000. I told ***** I was not able to afford that price. They informed me that I could call any Exhaust repair shop and have them replaced for cheaper. On 10-7-2021 I called S&S Custom Exhaust Repair to ask how much it would cost to replace all three of my catalytic converters. I received a call back on 10-8-2021 and was quoted $1577 to replace two of the catalytic convertors, plus tax. I was also quoted $60 to remove the third catalytic convertor and place a straight pipe where the middle convertor would normally be. I agreed to have the work performed and subsequently had my vehicle towed to S&S Custom Exhaust Repair. On October 11, 2021 I was told that my vehicle was ready but that I would need to also have my brake pads, rotors and calipers replaced and was quoted $700. I could not afford that price so I declined to have the work performed. Once I went to pick up my vehicle, the brake pedal went all the way down to the floorboard, which was not the case when it broke down. I was driving it when it broke down and that was not the case. Since it was not drivable, I had no choice but to opt to have the brakes done at that time. Ultimately, I paid about $2400 to have my vehicle fixed by S&S Custom Exhaust. Within two days, my vehicle began to smoke and broke down several times, the same as before. I called them and explained what was going on and they asked me to bring the vehicle back so they could take a look. I had it towed back there where they looked at it and was told they are not sure what is wrong with my vehicle but they could give me a price on a new engine. Unbeknownst to me, removing the middle catalytic convertor is against regulation. Before I brought my vehicle there I only needed to replace the catalytic convertors. After leaving there, I suddenly need a new engine? I think they messed up my engine.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jeff P

    1 star

    11/23/2022

    I took our dodge caravan in to replace the a/c evaporator and they completely destroyed not only the back of the dashboard cover but the casing it snaps into . I took it back and showed *** the damage their mechanic caused his response was oh it happens it's and older vehicle . We left it there thinking it would be fixed and handed him one of the large pieces they broke off we picked it back up then noticed they didn't do anything they just gave the vehicle back and kept one of the pieces they broke off . So we are stuck with a broken dashboard that they damaged and their attitude is it's not my problem

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