Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 20 2025 I purchased a brand new boat from Ride Now Jacksonville. The first time out in the water in ************ the boat failed to operate over 3mph. The company offered my no safe return and i was towed into the dock where the only help given was to pick up the brand new boat and take it back to the dealer. The boat was then kept for 7 months by Ride Now with little to no communication. After it was returned they kept my trailer to which they denied multiple times, but only later to find it in their yard. For the first time since the boat was taken back and worked on for 7 months we decided to take a family trip to the Keys. On the way down the wakeboard tower fell off the side as the servicde department who set the boat up never installed two criitcal bolts in the tower. Ride now failed to respond after i called and left me on hold the second time for 23 minuted before someone picked up and hung up on me. I took the boat to a dealer in the keys who said there were multiple bolts missing and they couldnt get the bolts as the dealer would have them specific to the tower. We went to ********** and found bolts to make sure the tower was stable but still was not usable. We then dropped the boat in. It had no steering. I couldnt turn the wheel at all. i had to be towed in again and we trailered the boat an hour north to ****** in the keys who inspected it and said the cables were never lubed and now almost useless. After all of that we got the boat operable until we took the boat out 15 miles to snorkel to break down, lose the port motor and nearly were stranded at sea with 4 kids and my wife. Now when i call, the manager refuses to get on the phone, their people are rude and accusatory and refuse to offer any resolution. I have spent 100k on a boat that now has less than 5 hours on it and is unsafe and useless. I want a full refund on the boat.

  Business Response

  Date: 07/18/2025

  Thank you for bringing your concerns to our attention regarding your recent experience with RideNow Jacksonville and the purchase of your new boat on July 20, 2024. We sincerely regret the inconvenience and frustration this situation has caused for you and your family. I also want to note that I have reached out via phone yesterday and today and left a voicemail.
  We want to first express that customer satisfaction is important to us, and we take all complaints seriously. While we understand your request for a full refund, we must clarify that returns or full refunds on new boats are not permitted as per manufacturer policy and standard industry practice. That said, your boat is still under the factory warranty, and we remain committed to addressing and correcting the concerns you've outlined.
  Regarding your initial experience on the water and subsequent service delay, we acknowledge the service time extended longer than expected and regret the communication shortcomings during that period. We also understand your frustration concerning the trailer and sincerely apologize for the confusion regarding its location, which has since been resolved.
  We are particularly concerned about the recent issues experienced during your trip to the Keys, including the wakeboard tower, steering difficulty, and engine trouble. These matters absolutely should not occur with a new vessel, and we are willing to work closely with the manufacturer to investigate the root cause and provide appropriate solutions through warranty support. Any missing bolts will be inspected and if needed replaced and get the boat to factory spec for you providing that root cause is factory malfunction and covered under warranty.
  We understand the seriousness of your concerns, especially when your family's safety was involved. While we cannot reverse what has occurred, we are prepared to facilitate expedited warranty repairs, a full safety inspection, and provide detailed documentation of all work performed going forward.
  We invite you to bring the boat back to our dealership or any certified ****** marine dealer of your choosing so warranty repairs can be performed thoroughly. Additionally, we are available to discuss any other concerns you may have.
  Again, we regret that your ownership experience has fallen short of expectations. Our goal is to restore your confidence in the product and in our dealership through diligent service and clear communication.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take my 2024 MT09 for the 4k mile service to get a Throttle Valve Sync, which they did, on the first visit they scratched my carbon fiber wrap near my gas tank. My bike started showing symptoms of bad idle "idle should be around 1200-1500rpm", my bike was idling at 1300rpm but woul dip to 1000rpm and wants to shut off. I called and they told me to bring it back which I did, on SATURDAY 1/11/57, mind you I live 3 hours away from this location, the second time I bring it they said that they did a ecu update and that is what's causing the issue "I called ****** and they disproved this by saying there is no updates for my ecu". They did not fix my issue, instead they tried and cover the issue by just raising the rpms to 1800rpm, which is way above the recommended rpm, bike was coasting at 2200rpm so even without accelerating my bike was going at 15mph without applying any throttle ! Then they told me it was completely normal so then I left and started riding my bike, about 45 minutes into my ride my engine light comes on, my bike gets stuck on sport mode, it turns off 3 times, quick shifter stops working, auto blipper stops working, my bike starts having a loud ticking noise. They tell me to bring it back and they will fix it. The same day saturday 1/11/24 I bring it back and they say they will SHIP my bike back to me after they fix it. Every day I called them and they told me they were speaking to ****** and trying to fix it, they could not locate the problem, a wee goes by and they fix the issues from the 3rd visit but the idling issue it is still happening, 2 weeks later I ask to speak with the manager and told them I would contact a lawyer if it does not get resolved soon, and 10 minutes later he says my bike is fixed! They did not deliver my bike, I picked it up and is still not fixed, rpm issues are still present. And they wanted to charge me after I have paperwork saying they would not. I have video proof and voice of everything. They scratched everything.

  Business Response

  Date: 02/11/2025

  During the service of Mr. ******** service he did mention he noticed an idle issue he was seeing when riding the bike, we spoke on the phone with ****** corporate and sent all of the ECU downloads that register the idle RPMs and so forth after further review and coming from ****** themselves they said the bikes idle downloads showed that it was within there current guideline and specs and there was no issue to resolve under there current specs. We voiced this to him as well and he was not happy with that answer. unfortunately if ****** tells us that this is within specs we do not have an issue to fix. I also responded to Mr. ******** in regards to the delivery of his motorcycle and our Driver had an incident where he broke his leg the weekend of the 24th and put a hold on all deliveries we had scheduled to until we can hire a new Driver to pick up duties where they were left when it comes to delivering consumer units and sales units. as for the carbon fiber wrap I requested pictures at the time of complaint and have yet to receive any pictures. looking at our pictures at time of check in of motorcycle on 1/11/25 it seems there are a few scratches already on motorcycle before we checked in bike to our service department. I am the first one to say customer service means everything to us but we cannot fix a problem that the manufacturer states is not one. I also expressed that recommend for personal peace of mind that he get a second opinion from another ****** dealership local to him as well. Upon further investigation my service department went above and beyond without charging for certain work we performed as well. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again half of my service was complete. I brought in my 2023 tidewater 2700 ************ for its 100 hour service. Trailer needed service and trolling motor warranty service from where dealer mounted. **** and ***** also stated they would wash the boat after I offered to do it myself.Go to pick up boat nothing is done to trolling motor. Have to pay an outside source 500$ to clean boat and my trailer bunks are not even touched. I go to take the boat out and the trolling motor plug almost catches on fire with my kids on the boat. This will be the third time they have had to change wiring they have done or a plug issues. As well I fixed my own trailer and now they have to have the boat back because they did not reset anything after the 100 hour service. They have caused interior gel coat issues due to not having any covering on floor or sides of boat while using tools and causing multiple issues with boat.All this dealer cares about is what your spending money on and nothing about what they said they would do.To add to this I have been waiting since September for the dealer to approve gel coat work as well and had to go and take my own time to get multiple estimates for this dealer. Still nothing done.I have given this dealer multiple chances to stand by their word and make it right which it seems they will never do.

  Business Response

  Date: 05/23/2024

  The General Manager of the dealership assisted **************** with checking his boat into our service department. He does not recall anything being discussed about servicing bunks or the trolling motor. Also, because the ** was familiar with ****************, this boat, and prior issues, he expedited servicing priority to get him closed out faster hoping to avoid further issues. 

  Customer Answer

  Date: 05/27/2024

  Once again this is about multiple on going issues and the fact that the dealer will not honor the warranty on the Boat. The general manager called and asked me to please remove my review and then he would help me with my warranty claims. Once again I have not heard back from the dealer and they are avoiding answering me. I have texted *********************** the general manager multiple times. NO REPONSE STILL .

  Customer Answer

  Date: 06/11/2024

  I talked with the service director as well as the general manager in the parking lot. Both stated they would wash the boat, both where made aware of the trailer and the trolling motor. I have text messages as well I have now had a local dealership and service technician go through the boat and look over ridenows work and re affirming the fact they did shotty work on my boat. As well they have not addressed or fixed any issue with the gel coat as they stated they would. All the general manager has called me for is to ask me to take down bad reviews and to close out this BBB complaint. They have had multiple chances to make this right through 2 boats now and have failed to do so. There bad reviews clearly show their lack of care for customers after the sale is made. I have had to spend money out of my own pocket to help this dealer achieve warranty issues that should have been fixed at no cost. 

  Business Response

  Date: 06/11/2024

  We have reached out to the store location who performed this work for an update on ******************** concerns. We wanted to clarify that this complaint was filed under our RideNow Jacksonville location, but the store referenced in the customer's complaint is actually our ******************** ********** location. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a slingshot from RideNow April 23, 2022. With this purchase we also bought a service contract which was an additional $3933.00. We also purchased a GPS tracking system for $999.00. We have sold the Slingshot and have tried on many occasions to cancel the service contract and the GPS tracking. We have called over 20 times only to be put on hold and for no one to ever answer. We have been in the store in person only to be told continually, they are trying to remedy the issue. After seeing all the complaints here on the BBB website I now know it's not just me but this is a very unprofessional business. We are hoping the BBB can resolve this issue and get our refunds but if not, we are prepared to file a civil suit in the ***** ****** ***** ** ******. Something needs to be done about this business and its customer care and service. We have all documents if needed.

  Business Response

  Date: 12/12/2023

  We would like to ask the customer to provide a few more details related to their purchase. We could not locate a sale under the name of ***** ****, but did under the name ***** *****. If this is in fact the name used at time of purchase, we do have on file a signed cancellation form requesting their extended service contract cancelled. It is still pending due to the vehicle vin written on the form does not match what we have as sold. If they would like to provide validation of the name used at time of sale and the full vin they are asking for products to be cancelled on, we can move forward with the request for refund. 

  Customer Answer

  Date: 12/12/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: My maiden name was ***** at the time of purchase.  The wrong Vin number was put on the cancelation paperwork by your Manager. (See attached document) He put down the Vin number to the ****** ******** we traded in. The correct Vin number is ***************** (see attached document) We are requesting a full refund of this canceled policy effective from the date of the signed cancelation form. (See attached document) We have called several times since this filing with the BBB and my husband went in there today 12/12/2023 at approximately 11:30 and was told by a manager the payment was in the mail. We are sick of the run-around, stall tactics and intentional delays. Please refund our entire dollar amount. We are keeping careful records of all communication including each of your managers we have interacted with pertaining to this matter as well as this complaint filed with the BBB. This can only be resolved with full payment and no more delays. 

  
  

  Regards,

  
  

  ***** ****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 12/13/2023

  Thank you for the additional information. We were referencing the name on this BBB complaint compared to our sales records. All product cancellations are processed via our corporate office located in ****** ** and not at the individual store locations. We do apologize that your communications did not reach us directly. Now that we have clarification of your request, we have no issues proceeding with your refund. We just wanted to ensure it was processed on the correct vehicle. The credit will be forwarded to your lien holder. 

  Customer Answer

  Date: 12/13/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: There is no Lien holder on this vehicle. We sold this Slingshot to ****** ****** ******** in ****** ****. Verify this with ******* **** ********* and then forward the full balance  directly to me. We have told you several times on several occasions that this vehicle is sold. Your manager, once again put down the wrong information on the cancelation form. Ride Now has my number but just so there are no more stalls or deliberate delays, my husband will come in and make sure we leave our correct address so there are no more intentional stall tactics.

  
  

  Regards,

  
  

  ***** ****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 12/14/2023

  While we expect documents provided to us by our stores to be reviewed for accuracy prior to being signed and submitted to our team for processing, we do also provide direct contact information to our cancellations processing team at the bottom of the form. At any time customers are always welcome to reach out to our corporate office to discuss any discrepancies or questions related to status if our stores are not providing the assistance you desire. Unfortunately, we, again are going off of information provided on your signed cancellation form. We were unaware of any trade in or requests for payment to anyone other than your lien holder, as indicated on the signed cancellation form. Since we do not have a proof of payoff letter, we are more than happy to reach out to your lien holder to verify balance. 

  Customer Answer

  Date: 12/15/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: The document, YOUR MANAGER provided and filled out does not give accurate company information. The number at the bottom of the form goes to a company called ****** **. We've called that number several times only to be told they can not assist us. Yes we signed the document just assuming YOUR MANAGER had put down the right information. Unfortunately the dealer we sold our Slingshot to, did not send in a 10 day payoff. There is still a small balance left on the bike and they just told us this yesterday. It still does not take away the fact that dealing with Ride Now from beginning to end has been a nightmare of deception, lies and deceit. Do what you need to do to verify the amount owed. As I stated before, I am keeping careful record of our communication with you concerning this matter should the need for civil intervention be needed here in ***** ******, city of ************.

  
  

  Regards,

  
  

  ***** ****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 31 may 2023 I purchased a motorcycle and on the invoice was a $999.00 charge for a gps unit and service. After several attempts to have the motorcycle delivered on june 12th I drove up to the dealer to find out the bike was ready. I took delivery at that time. I was handed the box a gps unit comes in and was told that was my gps. I had no issuse connecting to that unit using the app but quickly noticed it was still at the dealer and not on the motorcycle. I then noticed it had tracked to a location on the west side. After numouse attempts to get this handled I finally was able to get ride now to install the gps on June 24th. As of tonight I ha e not been able to get ridenow to activate the subscription that was paid for. At this point they can activate the subscription or remove the gps and refund the $ 999.00 they charged me for it.

  Business Response

  Date: 07/07/2023

  We have been in communication with the customer related to his concerns and feel this issue is now resolved. The GPS product our dealership offers is not hard wired to the vehicles. We provide a GPS unit that our customers can place on their vehicles and self register online. We were more than happy to walk the customer through that process.

  Customer Answer

  Date: 07/10/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: At no time did Ridenow  offer to help. However, I did receive a refund after numerous attempts to get this settled. maybe Ridenow should accept responsibility and stop their crap.

  
  

  Regards,

  
  

  **** ********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our brand new boat on a Sunday evening, took it out on Monday and noticed the motor display would not display any information besides the battery and fuel levels. Immediately reached out to the dealer and was told a wire must have come loose and it worked on their water test. Returned the boat to the dealership on Thursday for a Friday morning appointment and they can’t find out what is wrong. They said they changed out the display prior to delivering the boat to us, they didn’t indicate what the issue was with the original display. They said they have reached out to ********* to get the wiring diagram for our boat, as apparently there are more wires than normal, they say they haven’t received a response.
  
  For reference we signed paperwork on May 13. We didn’t receive the boat until May 28 as that is how long it takes to install a depth finder. We took the boat out on May 29, returned it to Ride Now on June 1 and here we sit on June 21 with no update and no working boat.
  
  After 3 weeks at the dealership with no updates we decided to pick up our boat today, so we get to figure out what is wrong with it our selves-nice right?! Love the benefit of a BRAND NEW BOAT!
  As of this an amazing experience in and of itself, a very large scrape is now on the side of our boat-it wasn’t delivered to them with this huge mark on the side!!!!

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a four wheeler about three weeks ago., ******* ********** **** payed over 5k for the insurance and 13k for bike rode it for two days and I was riding on my street paved road and the engine starts clicking and shuts off on me I then push it home and take to ride now they said it was nothing we did they have seen this problem with the same four wheeler before we’ll now it’s three weeks later and they still have my four wheeler not contacting us ignoring our calls this is not right if someone can please help with this situation

  Business Response

  Date: 03/01/2023

  Mr. *********** issue is primarily a contract dispute with a third-party warranty company regarding coverage for the needed repairs.  We are currently working to assist the customer with the claim and will continue to advocate on customer's behalf.

  Customer Answer

  Date: 03/01/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: we bought a used Atv from ride now Jacksonville., I rode it for two days and the engine and transmission locked up on me., The service department said the bolts on the engine was not tightened to code which he said is not our fault he has seen it the same type of problem with same Atv before at their shop which I have on voicemail..,  I paid $1,000.00 dollar service fee to make sure that Atv was good to go before driven not a thousand dollars for a oil change and spark plugs., bottom line they bought a used broken Atv sold it to us we had it four two days and engine and transmission locked up we payed for all the extra coverage for peace of mind as stated on contract for any mechanical defaults which would be ride now in jacksonvilles service department for not assessing the Atv correctly before being sold.

  
  

  Regards,

  
  

  ********* *********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 03/15/2023

  It is our understanding that this issue has been resolved directly with *** **********

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company you'd me bike was ready we go to purchase bike and them the bike is not ready had to wait 2 weeks to get it because they needed a part to get it to safety standards so when we finally get it. They lost the tag and the tag light didn't even work had to take it back they fixed that but then rode it 1 time and the clutch just broke that should never happen so we took it back to ridenow for them to fix because we just bought it. They tell us we laid it down and wrecked which we did not it was already like that we bought a used bike and they know this and we have literally had it 2 days and they are not wanting to fix the issue