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Business ProfileforGrau Mechanical Enterprises, Inc.
Current Alerts For This Business
Additional business information
The statement "100% satisfaction guaranteed" appears on most pages of its website. At the Residential page, the business states: "We offer financing, standard/extended warranties and preventative maintenance agreements." According to the BBB Code of Advertising, when using the term “warranty” or “guarantee,” the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location or viewed on the advertiser’s website. When “satisfaction guarantee” is used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. BBB requested the business add these terms to its advertising but did not receive a reply nor did the business add this information to its advertising.
Also at most pages of the website are the claims "Green Friendly. The solutions we offer provide cleaner, healthier air – both inside AND outside." Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.” Such general claims must be qualified with specific environmental benefits that must be significant, clear, conspicuous, and understandable. Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. BBB requested the business modify the "Green Friendly" claim and provide proof for the claim that "The solutions we offer provide cleaner, healthier air – both inside AND outside," but did not receive a reply.
BBB requested the business provide substantiation for the claim "Studies show that 90% of installations do not meet manufacturers installation specifications resulting in duct leakage, improperly sized units, and incorrect refrigerant charge." Advertisers must not deceptively or falsely disparage a competitor or competing services in their advertising. Truthful comparisons using factual information may help consumers make informed buying decisions, provided the advertiser can substantiate all claims made. The business did not respond or modify the claim.
At-a-glance
Business Details
- Location of This Business
- 7016 Davis Creek Rd, Jacksonville, FL 32256-3026
- BBB File Opened:
- 8/11/2005
- Years in Business:
- 31
- Business Started:
- 5/1/1993
- Business Incorporated:
- 5/1/1993
- Type of Entity:
- Corporation
- Additional Contact Information
Fax Numbers
- (904) 288-9069Other Fax
- (904) 288-9069
Customer Complaints
0 Customer Complaints
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