Business ProfileforKey Tax Group

I contacted this business to review a few years of taxes (2017 - 2021) we discussed applying for an abatement and setting up a payment plan with ********** I couldn't get in touch with the *** after numerous attempts. We were quoted 500.00 I reconnected with them approx 8 months later to hire. Was then quoted 1800. Took the company about 10 months to perform after several calls from me to update on the status of the job . We talked early 2023 they asked if I just wanted to include 22's taxes. I said how much. They said 200. I agreed. Got the paperwork to review the plan and requested at that time an itemized review of what was performed. I haven't receive that as of yet. Got 4 certified letters from the *** stating "intent to terminate payment plan", called them and talked to a miss ******* # *********** 9am who stated the tax year 2019 was done under my husband and the other years were under my name so that year wasn't included in the payment plan. We got disconnected and I called back and talked with ******* #********** 9:24 am who stated the exact same thing. So we resolved the issue by setting up a new plan to include 2019 and I was charged a revision fee. I then called the company that dids the taxes to relay that information and request a refund of the revision fee. The response from 2 of the employees were "that's not our fault abs we aren't responsible" from lisa and my assumptions are incorrect, we (my husband and i) defaulted and we are not obligated to pay you anything due to you not making payments on your account from ***. They processed my payment plan and never sent me the itemized account of what was performed.