Complaints
This profile includes complaints for Farah & Farah's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company doesnt communicate with me about my case talks to me like Im a child never answer my questions just tell me what they like to tell me.
Business Response
Date: 04/09/2025
Hello Dystin,
We regret that you've had anything but an exceptional experience with the firm. Although we cannot disclose the details of your case in this forum, we can state that your legal team has been in communication with you regarding your case. We take pride in the services we provide and have shared these details with our leadership team. If you have any additional questions or would like to speak to management regarding your case, please email *************************************************************.
Kindest regards,
Your Farah & Farah Client Engagement Team
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This law firm was hired to represent me and my daughter in our accident case. From the start it's been bad. They were notified of a video of the accident, they failed to get it because it wasn't asked for in a timely manner. Since then the communication has been horrible. I believe they want us to say we are firing them because they don't have sufficient evidence to get a decent recovery. There have been missed phone conferences with no follow up as to why. We were scheduled for a mediation, my daughter and I were told two different sets of instructions first the call to be briefed about the mediation was missed, we had to play phone tag to get it done. My daughter was told in person, I was told virtual, we had no idea what to do. Mediation, the case wasn't settled no phone call as to why. Call after call, finally my daughter was told and scheduled for a phone call last Monday...NOTHING! No call yet! We are fed up but what can we do our case is so messed up because of no evidence. The evidence we have is because my daughter gathered it, the names numbers and contact emails for the witnesses. Our case is more than just a tap but because of no video evidence, we are cooked!Business Response
Date: 09/09/2024
Ms. ****************************** we would like to respond in great specificity to the details of your complaint, the Georgia Bar and the Rules of Ethics prohibit us from disclosing the details of your case, we can state that your attorney has been in communication with you describing the steps that are needed in order to work towards a resolution on your case. If you would like to discuss the details with a Managing Attorney, please email ************************************************************* so we can setup a call or an in-person meeting.
Kindest regards,
Your Farah & Farah Client Engagement TeamCustomer Answer
Date: 09/14/2024
Complaint: 22165602
I am rejecting this response because: I was contacted by my attorney who spoke to me in an aggressive manner. She was upset because I voiced my unsatisfaction with the firm. I thought I would be speaking with someone in management or higher up because I am very dissatisfied and feel that my case is in a no win state if I were to go to another attorney due to the mess ups. I don't expect to talk to my attorney everyday but I do expect to know what is going on in a timely manner. After our mediation, we had no clue if we settled or what was going on. My daughter called and called, sometimes going thru the ******************* who would also state, they could only send an email because no contact was able to be made! We feel our case is undervalued and any contact made is initiated by us. Countless missed phone appointments and it goes on and on. My attorneyvstayed she has notes, but phone logs and the ******************* will support my claims.
Regards,
******** *******
Business Response
Date: 09/27/2024
We regret that you've had anything but an exceptional experience with the firm. Although we cannot disclose the details of your case in this forum, we can state that your legal team has been in communication with you regarding your case. Hopefully they will provide you with exceptional service throughout the remainder of your case. We've shared your concerns with our management team and if you have any additional questions and would like to speak with management, please email us at *************************************************************.
Kindest regards, Your Farah & Farah Client Engagement TeamInitial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to contact my legal team for almost two weeks, to no avail. I have left voice messages, and the receptionists (who have been fantastic and patient) have stated that they have sent messages to the team and their supervising attorneys. I have received no phone calls or any other communication. I have requested to speak to the supervising attorneys for the last week, again to no avail.Business Response
Date: 08/01/2024
August 1, 2024
Dear ***** ****,
Farah & Farah received a complaint from the Better Business Bureau, which was submitted on July 18, 2024, and assigned the ID of ********.
We regret that you've had anything but an exceptional experience with our firm. However, we do not have a working file under your name.
If you believe the file is under a different name or have any additional questions or concerns and would like to discuss them further, please email **************************.
Sincerely,
Your Farah & Farah Client Engagement TeamCustomer Answer
Date: 08/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
The file is under my wife's name, ***** ****.
Regards,
***** ****
Business Response
Date: 08/12/2024
Dear ***** ****,
Although we would like to respond in great specificity to the details of the complaint, the Florida Bar and the Rules of Ethics specifically prohibit us from doing so as that would be a violation of attorney-client confidentiality. In order to fully investigate any alleged potential matter, we request an in-person meeting or zoom call with the client and *** **** to discuss this matter in more detail, please email **************************.
Kindest regards,
Your Farah & Farah Client Engagement TeamInitial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They stalled my case for several years, they fired 2 lawyers, they diverted calls with no assistance, and threatened to hold my case and I was not allowed after 3 years to go elsewhere with out being charged.Business Response
Date: 07/08/2024
July 8, 2024
Dear ****** ******,
Farah & Farah received a response to your complaint from the Better Business Bureau, which was submitted on June 26, 2024, and assigned the ID of ********.
Sometimes, case complexities cause the process to take longer to complete. Although we cannot disclose the details of your case, we can confirm that your legal team has tried to reach out to you as they work towards a resolution. Management would like to schedule an in-office meeting or call so we can thoroughly address your concerns.
If you have any additional questions or concerns, please do not hesitate to contact us at **************************.
Sincerely,
Your Farah & Farah Client Engagement TeamInitial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My case begin Marc* *** **** for a non at fault accident. The communication with F&F has been the worst. I had a set of lawyers to represent my case back when it first began. Overtime that legal team no longer worked there with a notice from F&F I was left high and dry on what to do next for my settlement. I have lost jobs and all waiting for this settlement to help with financial problems. I contacted F&F for updates on my settlement and receive none. The legal team I have now has not contact me in months. I leave messages and receive nothing. Again it’s been two years. I should receive some type of contribution added to my settlement this is ridiculous. Please I need my settlementBusiness Response
Date: 03/27/2024
Dear Mr. *********
Farah & Farah received a complaint about our business from the Better Business Bureau submitted on Marc* *** ****, and assigned the ID of *********
We regret that you had anything but an exceptional experience with the firm.
Although we would like to respond in great specificity to your complaints, we cannot disclose the details of your case. We can state that your attorney has been in communication with you describing the steps that are needed in order to work towards a resolution on your case.
If you have any additional questions or concerns, please do not hesitate to contact us at [email protected].
Sincerely,
Your Farah & Farah Client Engagement TeamCustomer Answer
Date: 03/28/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I in fact have to reach out to to Farah and Farah to receive any information, after asking for a supervisor or anyone of a higher rank I’m always “redirected” to having a email sent on my behalf to have someone call me and that never happens.My “lawyer” ?? **** ******? Who made the promise to keep me updated every two weeks? It has been months since I’ve spoken to her unless I have been assigned yet another attorney since I have only spoken with a ********* and a ***** who are assistance who aren’t on the same page as I’ve received conflicting information from the both of them. This case has been going on for two years with no progress and empty promises.
Regards,
****** ********
Business Response
Date: 04/02/2024
April 2, 2024
Dear Mr. *********
Farah & Farah received a response to your complaint from the Better Business Bureau, which was submitted on Marc* *** ****, and assigned the ID of *********
Sometimes, case complexities cause the process to take longer to complete. Although we cannot disclose the details of your case, we can confirm that your legal team has tried to reach out to you as they work towards a resolution. Management would like to schedule an in-office meeting so we can thoroughly address your concerns.
If you have any additional questions or concerns, please do not hesitate to contact us at [email protected].
Sincerely,
Your Farah & Farah Client Engagement Team
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