Business Profile

Grocery Store

Southeastern Grocers, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Southeastern Grocers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been for the past year following the rewards rules but I am missing over $30.00 in rewards from their rewards bonus program. I tried contacting them by website but it never works and I am never able to call since the hours they have don't work for me. I have bought drinks that say you get so much money back in bonus points, I never got them. I have bought soda products where you get money back but never did. I bought meats and other grocery items that says you get 20% off and nope didn't get that either so for the past several months I am missing around $30. And they make the receipts so hard to read with the points and bonus you never know what you got off on their products with the rewards, but I have noticed I am missing a lot of points and money! Rewards #**** 1800 1412 8938
Business Response
Date: 11/22/2024
We will create a case for this customer and get it to the correct department to investigate and contact the customer.
Customer Answer
Date: 11/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order with Winn-Dixie for 7 lobsters for 69.93 & 2 bridgport chorizo for 5.98 for a total of 75.91. They applied a promotion of $10 off for a $75 order up to 3 times & this was my first . They added a 9.99 delivery charge & I added a tip of 3.80. The total came to 78.71.
They delivered the lobsters on Oct 3 & the **** **** driver informed me they there was no chorizo.
Winn-Dixie then charged my card 82.73. I called them to find out why the charge was more than 78.71 when they did not deliver the chorizo. I was told that they put back 10 because I failed to meet 75.
I pointed out that it was a promotion to ORDER 75 which I did. It is not my fault that they didn't have the chorizo. They didn't notify me that my order changed to be less than $75. I could have ordered more lobsters.
They offered $10 in points and 10 off for my next 3 orders of $75 online. The problem with the offer is that, for the $10 off, there is no guarantee they will have the items in stock even if I ordered a lot more than $75. For example, I could order 7 lobsters and 4 chorizos to come up to $80+ but then they'll deliver only the lobster and again not give me the $10 off and I'll have to call them again and argue with them why it's their fault and not mine.
Compensating with me with points does not fix their order/delivery process which is flawed and for which I am being penalized. This does not address the fact that they are not honoring their promotion and letting me order something they do not have & then penalizing me.
Other on-line stores tell me if a product or size or color if not available so I can't order it. Other stores will honor their promotions if the mix up or short coming is their fault.
This is not about the $10 but about the principle of Winn-Dixie honoring their promotions and offers and recognizing their screw up.
I expect them to refund the $10 to the card and still give me the $10 off for the next 2 orders of $75 on-line, as per their promotion.
Business Response
Date: 10/04/2024
This complaint will be sent to the correct department for handling.
Customer Answer
Date: 10/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and they have contacted me and find that this resolution is satisfactory to me.

Regards,

******* ****
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Winn Dixie refuses to investigate fraudulent use on my rewards program. My phone number associated with my rewards program with Winn Dixie was used in a different city . Someone basically stole the money that was in there for their person use. I called multiple times but was denied a manager and was told there is nothing they can do unless I change MY phone number. Its their program that doesnt have safe guards so to put the onus on the customer is wild. They need to add security to prevent my funds being stolen in the future or remove all of my compromised infor from their data base.
Business Response
Date: 08/29/2024
A case will be created and sent to the proper department for investigating.
Customer Answer
Date: 08/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
Initial Complaint
Date:07/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, June 28, 2024 around 12:30 pm I requested $100 cash back during a normal purchase transaction from my cashier, *******. After receiving the cash, I went back to work since I made the purchase during my lunch break. After getting to work, I counted the cash back and noticed I had only received $80 cash back. I immediately called the number to the ***************** Dixie and told them I was short $20. I asked them to give me a call back after ******* counted her drawer so I can retrieved my $20. They agreed to call me back to retrieve my money after *******'s shift but I never received a call back from them nor have I received my money. I am not sure what is going on, but the cashier shorted me $20.
Business Response
Date: 07/24/2024
Good afternoon,

I called and spoke to ******************** yesterday. I apologized for taking so long to get back to her. I explained to her that I myself, another manager and my office associate watched the video and we all agreed that ****** gave her the proper change. We all watched the video several times. ******'s till was not short that night.
She thanked me for calling her back.
Initial Complaint
Date:06/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to beg my aunt for grocery money and then I went and took it and spent it all there and most of the food I bought was spoiled or rotten
Business Response
Date: 06/03/2024
We will create a case and pull receipt if there is one and send this case to the store manager for handling. This will be a store issue and since the customer did not give specfic items the store team would need to contact this customer. It seems odd that the whole purchase was bad and went unnoticed when purchased.
Customer Answer
Date: 06/04/2024
Spent hundreds and they have the info. I want my 130 back
Customer Answer
Date: 06/04/2024
Spent hundreds and they have the info. I want my 130 back
Customer Answer
Date: 06/04/2024
Spent hundreds and they have the info. I want my 130 back
Customer Answer
Date: 06/04/2024
Spent hundreds and they have the info. I want my 130 back
Business Response
Date: 06/04/2024
This case is being handled by the **************** Team and the Business Risk Team, someone from one of these departments will be in contact with the customer, she has contacted us again today via ******* and we have sent this information to the store management team.
Customer Answer
Date: 06/04/2024
We are done thank you
Customer Answer
Date: 06/04/2024
We are done thank you
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I always like to grill on 3-day weekends and this Memorial Day week-end was no exception. I went into your ********************, ******* ****-Dixie and asked the kid supposedly working in meats where the filet mignon cuts were located. He said they are the tenderloins. I knew filet mignon are the end pieces of the tenderloin, but what he was selling was a thin cut piece of steak that was tougher than an old rubbery top round. Additionally, it had a bleach taste to it. Do you label filet mignon? I wanted to email you but your ****-Dixie email site is down. As much money as you bring in charging 3x the price for half the food volume from a couple years ago, I would think you could at least label your filet mignon, have knowlegable meat department employees, and have an up-and-running way to contact you online. I paid $37.00 for a piece of bleach tainted top round labeled as tenderloins and I was told it was a filet mignon. I was lied to and stolen from.
Business Response
Date: 05/28/2024
This case will be forwarded to the store management staff for handling along with customer's contact information.
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Within the last 2 days I purchased $350.00 worth of Amazon gift cards, and find out they have already been used. I called up Amazon help desk and they confirmed there was nothing on the cards.
Customer Answer
Date: 05/07/2024
****-Dixie at *********************. 6600 North Socrum Loop, Lakeland, FL 33809
Bought $350.00 of Amazon gift cards and all had been used. Called Amazon
help desk and they confirmed there was nothing on the cards.
Business Response
Date: 05/08/2024
We will create a case for this customer and send email requesting copies of the gift cards front and back along with his receipt. Once these documents are received we will refer his case to the *** (Electronic Processing System) Team for handling.
Initial Complaint
Date:03/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the store last night at 7:40 cashier name is Thaina this is a store that deal with a 55 and over community this cashier backed 3 gallons of orange juice in one bag. I am in so much discomfort from lifting up, 3 gallons of orange juice in one bag what would possess someone to back a bag like this for a elder senior citizen
Business Response
Date: 03/11/2024
We will check to see if the customer has a reward card (there was no store location provided) with us to try and determine what store she shopped and forwarded this complaint to the store manager for handling.
Initial Complaint
Date:02/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ref Case ********. On 26 December 2023, my daughter bought a gift card from the ****-Dixie Harbor Village. The approval receipt didn't print indicating that the funds were applied to the gift card. Store cashier and one of the managers told her to come back tomorrow if the card didn't work for a refund. What they didn't know was the gift card was for me, her dad. Well the card didn't work and I went to speak with another manager and he stated that he was unable to go into the system and pull the money and apply to another gift card. I was told to submit a case to Corporate to tell them on what to do next. I opened a case on or about 9 January **** and submitted the receipt, along with bank transaction. ****-Dixie customer support also saw where the funds did not get applied to the gift card. It said that transaction was declined. However the transaction between the customer and store did not get declined. Now ****-Dixie has my money that was slated for the gift card. I was told that I will have a response/resolution in 3 to 5 days. I called after the 5th day and subsequent days later and still no response. Management at the local store has also stated they haven't heard from Corporate on what to do as they are aware of the issue. So the issue is why Corporate is being non responsive to me and the local store. I am wondering why the case is taking so long to adjudicate when store management and cashier is aware that money did not get applied to the gift card.
Business Response
Date: 02/05/2024
We will reseach this case complaint and get back with the customer as soon as possible. The response will come from the **************** or the store management team.
Customer Answer
Date: 02/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The business reached out to me and stated that they will refund my money. I should expect the refund in 5 to 7 days. Please keep case open till refund has processed.
Thanks for your support.
Regards,
***********************
Initial Complaint
Date:12/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/20/23 @504pm I went in 3x today. Upon ************ on my final time at 5:04 i entered my telelphone # ********** for my gift card purchase it did not work. I went to customer service. Granted lines were long in the store for that area at 445. When i got to customer service i asked her how many times can you use your phone number per day for tills it tells you you cant. She said 5. then i said strange I have only used it 3x today. She said maybe someone has your phone number and is using it. I said there is no way i am the only 1 that uses it asked me for my phone number for the gift card because i was going to get 3x the amount of points if i purchase a gift card. Upon checking out i realized that my number was not used there was no over ride and no points were added. I am very dissapointed. Also there was a disabled person next to me that was purchasing $600 in gift cards and was told that casheirs can not do gift cards that it freezes up computers and they needed to go to customer service. There is only 1 person working there and lines were long to returns, cigarreettes, people purchasing lottery and just long lines to be dealing with no lines in cash lanes or self service and to be told you have to go to customer service to purhase gift card is insane,Also I tried to purchase my gift card at self service and it aslo told me help was needed for this item and i cannot use my phone number for purchase in which case the person up front said come back tommorro and make purchase. I informed her i needed it tonight and cannot come back tommorro...Anyways i did not recieve the points and they need to really fix the purhases on gift cards so customers are not waiting long in customer service especially this time throughout the year!!!! I am very dissappointed when i thought i was recieving my points only to look at my reciept and see nothing was added. i would really appreciate if you can fix it by sending a $25 gift card for this major inconvienece
Business Response
Date: 12/21/2023
We will share the customer's concerns with the store management team and contact the customer to let her know this has been shared with the store and how would she like the gift card sent to her, digitally or a physical card via the mail.
Customer Answer
Date: 12/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21037746
I am rejecting this response because: no one has reached out to me concerning this matter.
Regards,
*******************************
Customer Answer
Date: 02/08/2024
I recieved a gift card but never heard from anyone in store

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This business has 1 alert

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Southeastern Grocers, LLC is NOT a BBB Accredited Business.