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Business Profile

Gift Store

Natural Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Reviews

Customer Review Ratings

2.47

Average of 19 Customer Reviews

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Review Details

  • Suzanne U

    Date: 03/03/2024

    I never received my original order and was told a replacement would be resent. Months later I still haven't received anything.SCAM

    Natural Life

    Date: 03/11/2024

    Hi *******,We really appreciate the opportunity to address your complaint and are concerned that youve not received your order. I have searched our systems using your name and email address you provided and do not show any record of you placing an order with us. This is very concerning to us! Can you please provide us with any communication/information you have regarding the order you placed? Could you have possibly placed the order under a different name or email address? Can you confirm your order was placed on our website www.naturallife.com?We look forward to hearing from you so that we can investigate this matter further.Have a good day!

  • Erika K

    Date: 02/29/2024

    A few items are pretty un-usable...not as advertised. But pretty much EVERYTHING they sell is NOT AS ADVERTISED. Everything shows up as BRIGHT on the website....but pretty much 'muted' when you get them. I believe I've sampled enough items to make up my mind to never purchase anything else. Also, beware...there are no washing suggestions on anything. So I pretty much wash by hand. Hang to dry. Just received a set of sheets...look muted compared to advertising...so I'll be cautious and wash them in cold and low heat dry...Crossing my fingers...this $h!+ ain't cheap. It's pretty, but not as advertised. Also, I think it's going to take trashing my email address in order to stop their slamming.

    Natural Life

    Date: 03/11/2024

    Hi *****,Thank you for taking the time to reach out via BBB to resolve your issue. I do show you reached out to us on February 19th regarding the status of your order, which we provided, but could not find any additional correspondence regarding your concerns. We are always happy to assist our customers to ensure they have a good experience and are happy with our products. We are sorry that you are not happy with the products you received. Because you are dissatisfied, you can return the items (return instructions are on the packing list that ships with the order). If you have your order number and shipping zip code, all you need to do is follow the instructions here: *********************************************************. If you have any trouble with completing the above, please let us know and we would be happy to help. You can also reach out to ********************************** and a CE agent can process the return for you. If there is a quality issue with any products that you received, please send pictures of the quality issue to the email specified. Have a great day!

  • Gerri C

    Date: 02/24/2024

    I ordered my wife a dress that was $72 and a beautiful hair clip that was $12 for our wedding gift and did this on a friends phone so it would be a surprise. When ordering I did not realize that the iPhone auto populated an old address that my order was shipped and delivered to. I went by the address which is an hour away from me to find out that the lady said she returned the package. I called customer service who told me they could see it was ordered on and iPhone so the address was probably auto populated and there was nothing they could do. This was my second order and will be my last. I was not asking for a refund just want what I ordered as a gift for my wife. My wife has ordered over $2,000 worth of items over the past two years and she said she has had a piece of clothing not fit or something messed up on the item and was told to keep it as well as refunded her money but I can't get the dress and hair clip replaced and shipped to the correct address. I will be letting everyone I can know about my experience.My wife and I will not be ordering from Natural Life again unless this is made right. Thanks for reading and be careful when you order!

    Natural Life

    Date: 03/11/2024

    Hi *****,I really appreciate you taking the time to share your experience and giving us an opportunity to respond to your complaint. Based on my review of this situation, the order was processed with an incorrect address and when you reached out to us about this issue the order had already shipped. I do see in the correspondence you tried to retrieve the package from the address listed on the order. However, the tenant at that address advised you that the package was returned to the sender. The CE agent you spoke with kept your ticket on hold and advised you that once we received the package back, we would be able to refund you for the product. The good news is our warehouse notified us that they received your package back, therefore, you should be receiving a refund for the shipment. I am showing a CE agent has already reached out to you but have not heard back from you. Please know that your refund will be processed today, and you should receive an email notification of the refund to the email address we have on file. Please do not hesitate to contact the leadership team at ********************************** should you have any additional questions or concerns.Have a great day!

  • Amy M

    Date: 02/22/2024

    Ordered several items. Package has never arrived. Contacted **************** and they would not assist me.

    Natural Life

    Date: 03/01/2024

    Hi ***,Thank you for the opportunity to respond to your complaint. I have checked our ordering system and do show your order may be lost in transit. I have reviewed all correspondence you sent to us and show that one of our Customer Experience Agents has taken care of you by re-shipping your product due to the order being lost by the carrier. If we can be of further assistance, please reach out to us by sending an email to *********************************** Have a wonderful day!

  • Michelle M

    Date: 02/02/2024

    Ordered several items off Instagram, was charged. They never arrived.

    Natural Life

    Date: 02/20/2024

    Hi ********,I appreciate the opportunity to respond to your complaint. I have checked our ordering system and cannot find any orders under the name or email address you provided. I am happy to investigate this matter further. Please provide me with the order number or any additional information you have that could assist me with finding your order so that this matter can be resolved. You can send a ticket to ********************************** and we can further assist you. When sending a support ticket to us please include any information that you have regarding the order you place. In the subject line please put Attention Leadership Team/Management. Please do not hesitate to reach out to us if we can be of further assistance.

  • Kelly K

    Date: 07/04/2023

    The app doesnt work half of the time and customer service is nonexistent

    Natural Life

    Date: 07/11/2023

    Hello *****,Thank you for your feedback as it assists us with providing quality products and service. We apologize that you were having issues on our app. I have shared your comments with our management team. I do show you reached out to us on July 3rd and were responded to by one of our Customer Experience team members on July 7th. Please note, the ****************************** was closed on July 3rd and 4th due to the 4th of July holiday. We apologize for any inconvenience this may have caused. If you still have any questions or concerns, please reach out to us at ***********************************

    Natural Life

    Date: 07/11/2023

    Hello *****,Thank you for your feedback as it assists us with providing quality products and service. We apologize that you were having issues on our app. I have shared your comments with our management team. I do show you reached out to us on July 3rd and were responded to by one of our Customer Experience team members on July 7th. Please note, the ****************************** was closed on July 3rd and 4th due to the 4th of July holiday. We apologize for any inconvenience this may have caused. If you still have any questions or concerns, please reach out to us at ***********************************

  • N. S.

    Date: 02/13/2023

    I ordered 4 items. The $20 surprise gift ball had 3 stickers, a small charm, a tiny cork bottle with gold sparkle in it. It was disappointing for the price. Oh my, I dont mean to be unkind, but I ordered a daisy ring in a tiny bottle and the ring had very very tiny beaded *****'s. It was $20? Plus shipping and tax (shipping was $7.95 I also ordered a blanket and the photo looked like very BRIGHT colors in the photo, but the background was gray. It had the saying, "She believed she could, so she did". The final item was a bright flowered picnic blanket with a waterproof underside. It was as the photos showed.I just want people to know that the items are overpriced for what they are. I too am from the ****s and these were not the same as we created.Thankyou

    Natural Life

    Date: 02/23/2023

    Hi *****!Thank you for sharing your feedback. We are sorry to hear some of our product offerings did not meet your expectations. However, please reach out to our customer support team at ********************************** regarding your experience and we'll be happy to assist you. We appreciate your feedback as it assists us with providing quality products.

    N. S.

    Date: 02/23/2023

    I ordered a.small daisy ring ( $10. + ship $7.95 + tax) It arrived in a tiny bottle and the Daisy's were so tiny it was difficult to enjoy. I then ordered a paper mache SURPRISE ball for $10 or $20 + $9.75 shipping and tax. Inside were 3 stickers, a very tiny bottle with gold dust, a small charm with a saying and a tiny bit more. I then ordered a blanket that looked BRIGHT on the website and the background was grey. I ordered BRIGHT picnik blanket (waterproof) and it was true to the photo. Please look carefully and ask questions and dont forget that if you order items individually, you will pay an extra $7.95 shipping on each.

  • Minton N

    Date: 12/07/2022

    Ordered item, tried canceling witching 5 min. Would not cancel order. Sent email to customer service no response until next morning saying it had shipped.I never received an email after placing order. I have no order number or any confirmation. Finally spoke with customer service. She was the rudest and most disrespectful person Ive ever spoken with. She would not help me. She said order already shipped which I know is not true. Do not buy from company without reading all negative reviews out their.

    Natural Life

    Date: 12/13/2022

    Hi there!I was reviewing your comment regarding the experience you had when you contacted us. I apologize that we were unable to provide you with the type of service that we strive to achieve. We appreciate your feedback as it helps us to improve the way we help our customers. An email has been sent to you regarding a resolution for your concern. If you have any questions regarding this, please reach out to us and ask to speak to a member of our leadership team.

  • Jerry S.

    Date: 08/10/2022

    Nat was a wonderful person to introduce me to the product range it was a great experience the products worked fast and just as Nat explained them

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