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Business Profile

General Contractor

CG Consulting and Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

This business has 1 alert

Complaints

This profile includes complaints for CG Consulting and Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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CG Consulting and Design has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed contract with company to install new house windows. Emphasized that company had to obtain the appropriate historical-preservation permit. Company installed windows without permit. Appealed for remedy from City, which determined we had to partially replace some of the windows. The agent of the company, Mr. **** *****, promised on several occasions to install test window for City approval and replace windows the City deemed appropriate. Have tried to schedule single test window installation several times since February. Two *************** honored only one appointment, but window was wrong size. Have received numerous excuses from Company agents for five months. Original window installation cost $33,000. We have paid regularly for two years. There are three years left on the account. Payments are current.

    • Initial Complaint

      Date:02/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: April 19, 2024 The amount of money paid: $30,319.00 (deposit)What the business committed to provide: Home renovation services totaling $101,064.00 What the nature of the dispute is: CG Consulting and Design, **** (CG) and **** ***** took my deposit in April 2024 but have failed to begin any work on the project six months later.On April 19, 2024, I signed a contract with CG Consulting and Design for home renovations and immediately paid a $30,319.00 deposit. After selecting materials on April 30, I repeatedly requested timeline updates but received delayed or no responses. On May 31, CG falsely claimed permits had been submitted, which I verified was untrue through JAXEPICS building permit site. After no communication for two months, on July 31, I requested another update. CG admitted they hadn't submitted permits due to their own fault. They finally submitted permits on August 5, but these were rejected. Without notifying me, they resubmitted corrected permits on October 7, which were rejected again on October 22 and finally approved October 23.Despite permit approval, no work has commenced as of today. The contract states abandonment occurs if no work is performed for 60 consecutive days. I sent a formal Notice of Default on October 17, 2024, but CG has not begun work or returned my deposit.Furthermore, CG and their legal representation have not replied to our request for arbitration, and we have received no communication after sharing the draft lawsuit with their lawyers.I've since learned through recent news reports (First Coast News, ****************** New Jax) about CG's recent customer issues. These articles linked to other reports of **** ******* ********************************* 2017 in ***** and **** counties while operating a similar company under a different name. I'm seeking a full refund of my $30,319.00 deposit.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 22895432

      I am rejecting this response because: This is much more than worker shortages. ** has failed to order materials which have led to further burdens on independent sub-contractors AND causing unnecessary delays. Mismanagement of funds brought **** ***** to reach out demanding extra payment and threatening work stoppages if no additional money was received in spite of the clear fact that the contract did not call for an additional payment at that time. Further, we have been blatantly lied to regarding the ordering of specific items like the railing system (a major safety concern which led to a slip and fall) and granite.

      We have not been contacted by the office or project manager to resume work and only had communication with one of their granite subcontractors.

      There is no clear resolution on the project. CG has not had workers on property since December 13th of last year.

      Regards,

      ***** *************

      Business Response

      Date: 02/06/2025

      *****, All the things that you said in your complaint about crew delays and materials. We would not agree to mismanagement of funds or materials. We do not control how a team works when they are a subcontractor and when we work with third parties are hands are tied to their schedules including materials.  Our goal was to have this done in 6-8 weeks and we have a new team currently down assessing what needs to be completed and are working with ***** and his wife.  

      Business Response

      Date: 02/07/2025

      I'm sorry you feel that their is not a resolution in site. We have sent a competent team to finish your job. They have been in contact with you. Materials are being ordered and paid for.  I believe that is a resolution.

    CG Consulting and Design is NOT a BBB Accredited Business.

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