Business Profilefor4 Warranty Corporation

I have a bed that I bought from Mattress Firm used but I bought the extended warranty. I have called and talked to Fortegra about what to do. I spoke to a gentleman for over an hour getting information on what to do. I am disabled and I told him how the mattress won’t show any dips or sags without the blankets on. He said he talked to people and to send the pictures with the blankets on and take measurements that way. I did and then I’m told I didn’t do the measurements right. I told them via email that the bed fluffs up and the dips don’t show correctly so it would not measure correctly. I told them I would push down with a ruler until I hit the firmness. I was told do that. Now today I get a call. The guy in more words said I am lying. I have done everything I’m supposed to do. The bed is defective. I have a spinal injury and it’s getting to the point I can’t sleep on the bed any longer if we don’t get it replaced I don’t know where I will sleep. I feel this company doesn’t want to live up to their obligations and honor the warranty I have purchased. I have sent multiple pictures and each time it is the way they have told me to do the pictures. I want them to honor their end of the warranty that I purchased.