Business Profile

Electric Companies

JEA

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Complaints

This profile includes complaints for JEA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

89 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JEA is our power, water and sewer company. I purchase this home in April 2023. Since then, I have contacted JEA regarding the amount billed. It only one person living there but the bill is astronomical. Nothing has changed yet the bio keep going up. I requested that they send someone to evaluate since I do not think that the meter person is actually reading the meters. Ive talked with neighbors who have similar size homes with larger occupancy and thei bills isnt nearly as high for water and sewer. I would like for them to investigate. To look into this matter and provide a suitable explanation
Business Response
Date: 09/20/2024
We spoke with the customer concerning her complaint about her high-water bill. We explained the water and sewer she is being billed for also includes the usage for irrigation. Educated customer on the irrigation meter and mailed out an irrigation application to her mailing address.
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jea Has placed a $100.00 fee on my account stating it is for backflow services. Claiming to have sent someone out on their own account to do the inspection. Due to no date being set with in 10 days of an email they claim to have sent. I received one email with a specific date that they are now saying is not a valid date. I have been here for over 3 years and i have never ever heard of this my landlord has owned the building over 15 years and has been working with the same plumber company who has always kept my unit and the two others next to me Maintaince with this annually. Jea also charged those two units and they have waived those fees for incorrectly charging them. For some reason they will not waive the fee for my account. After weeks of trying to reach the backflow department that only goes to voicemail, the representatives finally email me back with no answers. I requested a supervisor 5 times before starting on July 16, 2024 finally receiving a phone call from August 15th from *** ****** that has promised to look into this after 2 weeks no such luck. The Landlord an plumber and myself has provided many times proof of inspection with in the time frame. As well as me advising that Who ever JEA used for inspection was not true that anyone has come by because I have the key to open the cage. The only company that has been by to get the key and the inspection is the one who my landlord uses,. proof of inspection is attached. I am looking to get my account credited like the others as I am being wrongfully charged and fraudulent claims of a inspection that never happened.
Business Response
Date: 09/04/2024
We spoke with the customer and were able to reduce the
enforcement fee to $22. The account has been adjusted to reflect the reduction.
Customer Answer
Date: 09/06/2024
Adjustment on the account has not happened.
agreed based off of just trying to get it over with however, the entire charge should be handled like my neighbors because all dates have been proven by landlord and plumbers who have handled the account for over 15 years an JEA didn’t provide any service for me to even have to pay $22.00. I should be credited the entire $100.00.
Customer Answer
Date: 09/06/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
Adjustment on the account has not happened.
agreed based off of just trying to get it over with however, the entire charge should be handled like my neighbors because all dates have been proven by landlord and plumbers who have handled the account for over 15 years an JEA didn’t provide any service for me to even have to pay $22.00. I should be credited the entire $100.00.

Regards,

*** ******

Business Response
Date: 09/06/2024
In the original notice, the customer was informed that due
to their failure to test their device, JEA was issuing a workorder to our
vendor to get them into compliance and we would charge them $100 for the
inspection of the water services and $40 for the test.

The customer arranged another vendor to test their device
after JEA sent the notice and after JEA had already issued the workorder to the
vendor. When the JEA vendor arrived onsite, they conducted the inspection
and provided JEA the information from that visit.

The adjustment was made to the account and reflected on the
account balance.
Customer Answer
Date: 09/10/2024
We have asked JEA to provide the information and test results from the vendor we sent. To accurately make these charges. Due to the fact that their vendor is unable to do the inspection without keys from the units resident. No keys were provided to anyone outside of the landlords vendor. Please provide proof of a copy of those test results from the vendor JEA used thank you
Customer Answer
Date: 09/10/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:We have asked JEA to provide the information and test results from the vendor we sent. To accurately make these charges. Due to the fact that their vendor is unable to do the inspection without keys from the units resident. No keys were provided to anyone outside of the landlords vendor. Please provide proof of a copy of those test results from the vendor JEA used thank you

Regards,

*** ******

Business Response
Date: 09/17/2024
We did not test. We inspected the site for other cross connections issues. The lock may not be in compliance and is subject to penalties of up to $500 per day until the lock is removed as the policy requires the following:
(See Attached)
The inspection referenced in the “inspection fee” does not include a test. The device and surrounding premise was visually inspected. The device could be seen though the security cage.

Customer Answer
Date: 09/17/2024
This property is handled by the same landlords and vendors for over 15 years in compliance with JEA. When they did their inspection I am sure if that was a compliance issue it would have been mentioned a brought up then. Either way all the dates were in compliance for this account just like the other 2 neighborhoods accounts were completed adjusted of this invalid fee. The timing spent on this is absolutely ridiculous. The lack of care for your customers is also ridiculous. We as customers already pay 20.00 a month for any inspections needed if any. So this should have been covered like my neighbors had been.
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JEA. I have lived in Jacksonville my whole life and always dealt with JEA. I’ve had problems before with them but nothing like this. Upon moving into a new house in January, my bills have gone up quite a bit. Even though the last house I was in had no insulation, this house does, this house electric bill is very high. That aside. I have tried twice now to get my date of my bill changed to the middle of the month instead of the first week of the month ( the same as rent) I was told you get one date change in a lifetime. I never have and so I’m trying to now. I can’t afford a 400$ electric bill on top of rent. Both times I’ve been told to call back after my bills been paid. There’s always going to be a new bill? So when can they change my bill? They make it impossible to change the date. Second. I recently had to switch banks because of them locking me out of my accounts. Before I switched, I would use my vystar account to pay my bill. They locked my account the last two bill cycles. Both times I called JEA immediately and paid my bill. The women BOTH times said it was fine and I wouldn’t be penalized. Now I’m getting charged a 654$ “deposit” fee on top of my monthly bill due in two weeks. If this isn’t a scam I don’t know what is. So instead of 407$ I owe 1061$. How in the world is that acceptable? They’re taking a resource people can’t live without and they’re scamming people. This is not right. They wonder why people go crazy. It’s companies like JEA scamming people out of what little money we have left just to have electric and water in our over priced homes.
Business Response
Date: 08/23/2024
Attempted to reach customer by phone August 22, 2024 & August 23, 2024. Left a voicemail both times advising the customer that the bill cycle has been updated to have her due date later in the month. We have advised customer a formal bank letter is required to have the deposit increase removed from her account. Once that is received, we can remove the deposit increase from the account.
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My water/sewer meter was broken which caused the meter to give estimates of my utility usage. My bill is $503.57. It estimated my water/sewer usage as 15,000 gallons. I don’t have a pool so that information of usage is incorrect. While on a call with JEA representative, they set an Appt for an analyst to come out. July 30, 2024, a JEA water analyst came to my home and replaced the meter. He stated,”no leaked indicted, meter was being estimated, causing customer to be in higher tier. Account needs to be adjusted.” I have talked to several JEA representatives and each one contradicted the other about my bill. I paid $314.50 of $503.57 which left a balance of 189.07. They never credited the bill, instead re-billed me for June-July and left the bal above. No one could tell me what amount I should pay until this issue was resolved. If my bill was being estimated, how would they know the accurate usage? So now, I received a notice of SERVICE DISRUPTION if payment of $533.45 isn’t received by 8/26. This can’t be legal business practices! I was re-billed for June and I had already paid June. JEA added a credit of $89.31 to August bill which didn’t make a difference because they didn’t remove the $189.07. I have made several attempts to contact JEA waiting on hold 30 mins one call, 25 minutes another call and no one picked up. I know they have caller ID and ignored my calls. I’m disabled and this is causing emotional distress. I feel like I’m being charged for their faulty equipment. JEA inaccurately calculated my bill and I have to pay for their mistakes. I have all my paper bills but none of them match the digital copies online which mean they are changing info to fit their narrative. I’m so frustrated with this situation because they are defrauding customers. Every review I have read about JEA on this site has been negative. I would be one of the first to vote them out if they ever put it on a ballot!
Business Response
Date: 08/20/2024
We called the customer and left a message advising of the
rebill for the water and sewer. The previous bill was $503.57 (Electric
$329.20, Water $60.53 and Sewer $113.84). The previous payment was
$314.50, which left a balance of $189.07.

After the account was adjusted and the new bill was
generated. It reflected the new consumption plus the balance of $99.76
(Previous balance not paid $189.07 minus adjustment to bill $89.53, plus $0.22
late fee). The bill dated 08/12/2024 was $533.45 = $433.69 of new charges plus
$99.76 from the previous bill.
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JEA has restricted the use of the irrigation. I have filed numerous complaints and have been told by all representatives, it is a matter failed infrastructure. JEA has blamed it on my location, being at the end of the line because I am located on a cul de sac. JEA has failed to properly notify any residents of the water shut off in the community. As a result, $21,620.00 worth of landscaping is dying, due to lack of water. I have no water pressure and every hour of the day. Representatives have stated they cant keep up and as a result, my lawn and flowers are dying. JEAs response is to water with my home water, using all of my salt (for water softer) and pay for sewer usage base on my home water later and not my irrigation meter. This is costing over $300 on average to make up for JEAs failures.
Business Response
Date: 08/23/2024
JEA is experiencing very high demand for reclaimed water in the Nocatee communities, which is impacting system pressure and irrigation supply. To address this, we are actively working on multiple projects, facility upgrades, and operational enhancements, now and over the next several years in ************** and southern ***** counties, to enhance reclaimed water pressure and capacity.
To provide a more consistent supply for our customers, ********************** has aligned with the St. ***** River Water Management Districts (SJRWMD) mandatory watering restrictions for all water customers, including those using reclaimed water. These restrictions specify the correct watering days, times, and amounts based on the address and the time of year to ensure effective landscape irrigation.
Initial Complaint
Date:07/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My electricity was illegally disconnected with ZERO balance.
I was never delinquent with my monthly payment until June this year when I have missed paying my bill. It was an honest mistake on my part. I received a notice for disconnection (hanged on my door) on 6/17 for non- payment of my June charges with an amount of $ 237.73. I was also being charged for my July bill of $290. 38. I paid my June fee that afternoon and scheduled my July bill on its due date of 7/9. I had a ZERO balance. On July 2, I came home at 5 without electricity. I couldn’t open my garage; I did not have a WiFi and my house was hot and humid- it was a very hot summer afternoon. I tried to call JEA to report an outage and the automated response said my account was disconnected due to unpaid account. I had to check in in a nearby hotel (Courtyard by Marriott, $127 per night) so I can open my JEA account. My JEA account automatically opens when I log in. My account says ZERO balance. I did pay again my 7/9 bill that night- paid twice. I have emails to JEA about the disconnection. Next day, before starting my work at 8, I called JEA and spoke with *******. I told her about the illegal disconnection. She asked me several questions, including the SS # of my husband who passed away in 2017, our old address where we lived 20 yrs ago. I couldn’t remember those things and ******* sounded annoyed. She asked for my Social security number and my birthday. Do I really have to give that information? I begged her to have my service reconnected since I have food and meat in the fridge, and I have a 4 y/o at the house.
My electricity was reconnected between 9 and 9:30. I had to throw all the perishable food. I was also charged $20 for reconnection of my electricity and $10 for my water. The thing that really annoyed me is that I did not get a response or an apology. My grievance was ignored by JEA.
An apology would have sufficed.
Business Response
Date: 07/23/2024
We have contacted *** ******* about the stop of
service that was completed on 07/02/2024. The account was in her husband’s
name with no spouse listed and a 48-hour notice was sent on 06/17/2024 to
update the account into the responsible party’s name. A stop of service
was not sent until 07/02/2024. We apologize for all inconvenience this
may have caused. We also removed the connection fees. *** ******* was
okay with the resolution.
Initial Complaint
Date:07/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple of month ago JEA installed a new meter at my residence. For the first four months of this year, prior to the new meter, my bill averaged about fifty dollars per month. The bill I received the first of June was $136.00. I had anticipated a larger bill as we had been watering our garden due to the lack of rain. We stopped watering outside in early June as we have been having rain almost daily.Yesterday I received an alert from JEA that my usage was higher than usual. I went to the JEA website to check my usage and it shows daily use of over 500 gallons per day for weeks. I called JEA customer service and they checked my usage. According to their meter I used over 400 gallons in one hours time just a couple of days ago. On another day they reported I used over a thousand gallons of water in a single day. They show I used over 1000 gallons of water over two days when no one was home. I am home most of every day. There has been no change in our usage. We have a brand new efficient home. We do three loads of laundry a week and two loads of dishes. We take quick showers. I hear when my wife flushes a toilet at the other end of the house. Our house is on a concrete slab so even a small leak would leave a puddle. A thousand gallons would make us evacuate. If our water heater leaked the boxes on the garage floor would be wet.Our lot drains toward the street and hundreds of gallons of water would be noticed when we enter the house or garage.JEA customer service insists their meter is fine and says I am overlooking hundreds of gallons of water flooding my home every day for weeks. JEA said to "call a plumber." I asked to speak with someone at a higher level and was refused. I expect JEA to replace the meter and adjust my bill to the average used January to April.
Business Response
Date: 07/17/2024
A Meter Specialist ******* has discussed the usage with ***********************. ************** has his cell phone number if any issues arise to discuss with the JEA Meter Specialist *******.
Customer Answer
Date: 07/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21979736
I am rejecting this response because:
I have spoken with three separate people at JEA and each of them has contradicted the other.
I was promised a call back from "*******" yesterday to discuss the matter and a promised credit. She has not called.
JEA has scheduled someone to come to my home to review my service. Their earliest appointment was August 6th.
Regards,
***********************
Business Response
Date: 07/18/2024
As soon as I receive the rejection response from the BBB, I tried calling ************** , left a voice message and sent adjustment request form to send for the adjustment. However, will need to wait until after next bill 07/25/2024. Today- 07/18/2024 tried calling again to let him know I have an Efficiency Appointment for tomorrow, if he is available. Could not reach him left voice message i will try back around 3:30 , sure hope I can reach him.
Customer Answer
Date: 07/18/2024
******* at JEA called today while I was on other business calls.
She did not leave a number to allow me to return her call.
I would appreciate if JEA could come out prior to my August appointment but have no way to reach her to schedule it.
***********************
Business Response
Date: 07/23/2024
We were able to re-schedule Mr. ****** Efficiency Appointment for 07/19/2024. Our technician went over the flow chart of his irrigation usage and also advised of no leaks at the meter. Once his new bill goes out-07/25/2024, he will be able to request an adjustment on the 2 months of higher than usual water usage. It is our hope that we have accurately identified the concerns that initiated ************** to contact the Better Business Bureau. Thank you
Customer Answer
Date: 07/23/2024
This was the fourth person I have interacted with at JEA. He contradicted some of the information I was provided by the other three people.
Apparently JEA has no consistent messaging across various departments. I value someone saying "I don't know" versus making up an answer as long as their next statement is "I will find out."
JEA has work to do in training the people who answer their phones and presenting a consistent message to their customers. My neighbors have expressed similar concerns when I posted on the community social media.
If the promised credit does come through on July 25th I will close out this complaint. I have the link provided to initiate that credit. It remains to be seen whether that information will prove to be accurate.
Initial Complaint
Date:07/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally typed one wrong number from my checking account while switching my payment method after switching personal banks, and JEAs site accepts the payment (from an account that doesnt exist) and then charges me $20 for it. It was an honest mistake and in all my years as a customer, Ive never had any missed payments. Fine. I pay the ridiculous fee immediately, and wake up the next day with a threatening email about having to pay a deposit because they deducted 100 point from my internal credit score. No mention of how to get those points back or how points are earned for years of paying on time. This was an honest mistake on my end that better service on their part could have avoided. Instead they are sneaking around trying to get extra money out of me. In this economy, with JEA already raising prices. It is outrageous that they are trying to find silly excuses to take, take, take. Horrible business practices. I have no choice but to use them. Why ****** animosity in our community?
Business Response
Date: 07/05/2024
Spoke with Ms. **** on July 5, 2024, and advised her it is JEA policy to forgive the infraction based on the return reason. Confirmed with the customer the account has a $20.00 credit which will be applied to the future bill. Customer accepted outcome.
Initial Complaint
Date:07/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am urgently writing to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, which has led to significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to remain confidential.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies associated with JACKSONVILLE ELECTRI have negatively impacted my financial situation and need immediate correction.Additionally, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, here are my account details:Account Number: **************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***************************
Business Response
Date: 07/05/2024
Called *************************** at ********** concerning complaint.Left a voicemail advising customer a request has been created to notify the credit bureau of payment made. Advised customer the credit bureau was notified of the unpaid balance because it was on an inactive account over 90 days once services stopped.
Initial Complaint
Date:06/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A transaction made on May 21, 2024 resulted in a return, due to insufficient funds because the wrong account was accessed. I used my debit card to pay online as I regularly do, but somehow this was the result. A second attempt was made using the exact same method. This time, the transaction was successful. My complaint is that because of the return, JEA has labeled me a risk determined by their "Internal Credit Score" which they give all customers. Because of this, I am being charged a deposit of 287.36 just to add a service to my pre-existing account. I find this to be an overaggressive penalty for a mishap I still believe to be a technical error. As a customer who's never been delinquent on payments and has had only 2 incidents in over 5 years of service, all I'm asking for is a little grace.
Business Response
Date: 06/28/2024
A deposit was added to the account on 05/31/2023 because of two returned payments on 04/24/23 for $218.44 due to insufficient funds and 05/01/23 for $238.44 due to insufficient funds. A deposit of $252 was added on 06/15/23. When a deposit is required on an account and an additional property is added, it will require an additional deposit to cover that property as well. An additional property was added on 05/30/24 and an additional deposit of $267.36 was added on 06/13/24 bill
Customer Answer
Date: 07/03/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: It was explained to me that the penalties for the first occurrence on 5-31-2023 would have been fulfilled and the deposit returned on June 1, 2024. Because of the most recent mishap of the online payment method pulling from the wrong bank account, it prolonged the negative status on my JEA account. Thus, the deposit that would have been returned to me was not. I've submitted the required documents to show that this was in error and that the charged account was a savings and not my checking as it should have been since I used the online payment method as I routinely do each month using a debit card. My complaint is that this incident is what prolonged the negative status and I believe it to be a technical error instead of a user error because as stated previously, I used a debit card. If the transaction would have charged my checking account as intended, the deposit would have been returned to my JEA account on June 1, which would have exponentially decreased the total payment which I am now being asked to pay. This is the change to my to account and the forgiveness that I am asking of JEA. I ask that I not be made to pay so severely for what I still believe to be a technical error. This would greatly assist me in paying all current and future dues.

Regards,

****** *******

Business Response
Date: 07/23/2024
RESPONDED 07/16/2024 *** I HAVE CONTACTED BBB CUSTOMER ****** ******* TO ADVISE WE HAVE REMOVED DEPOSIT INCREASE OF $287.36 AND REFUNDED DEPOSIT OF $264.64. CANCELED PP FOR 8/3. ACCT HAS A CREDIT BALANCE OF $46.61. WILL SEE ON NEXT BILL 0716/2024 HE IS SOOOO HAPPY I CALLED HIM >> SO GLAD WE LISTENED !!!

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Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

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Business Response

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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