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Business Profile

Couriers

Blue Streak Couriers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

This profile includes complaints for Blue Streak Couriers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Streak Couriers has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never recieved my order and waiting on a refund. This company delivers for ****** Next, I ordered a treadmill and they rescheduled three times day of after I either sat at my house waiting on the delivery or had someone at my home waiting on the delivery. If this company is delivering for your cancel your order now and get your money back. DO NOT USE THEM!!!!

      Business Response

      Date: 05/16/2025

      Dear BBB Representative,
      We appreciate the opportunity to respond to Ms. ******* complaint and sincerely apologize for the poor experience she had regarding the delivery of her treadmill. This situation is not reflective of the standards of service and professionalism we strive to uphold at Blue Streak Couriers.


      Ms. ******** delivery was unfortunately impacted by multiple operational delays, including a mechanical issue that affected our delivery vehicle. We understand how frustrating it must have been to have her delivery rescheduled multiple times, especially after making arrangements to be home. We recognize that we failed to meet her expectations, and for that, we are truly sorry.


      When Ms. ****** contacted us to cancel her order following the third rescheduling, our team promptly marked the order as Customer Cancelled and notified the shipper of the cancellation. While we do not handle the billing or refund process directly, we did immediately waive and refund any applicable delivery charges on our end to help facilitate a faster refund from the retailer. At this point, the shipper or the retailer (likely ****** or their third-party logistics partner) should be issuing the full refund for the order.


      We are continuing to work closely with our partners to ensure these situations are rare and that communication and reliability improve for future deliveries.


      Again, we extend our sincerest apologies to Ms. ******* We value her feedback, and while we regret the negative experience, we appreciate her bringing this to our attention so we can prevent similar issues going forward.


      Sincerely,
      ****** Boyett
      President & CEO

      Blue Streak Couriers

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item from ***** nail with express shipping.
      I logged in to my email to find out the shipping information to see a company I've never seen before.
      I went to track the order said it was out for delivery on 1/4 by 5 pm as a next day service from the original company.
      Website says it had arrived at my address but was not delivered??
      5pm comes I call and speak to a gentleman who gives me a whole bunch of different story's. 1 being the driver doesn't have it. 2 it's on a different truck 3rd they are not delivering it today. 4th manager is looking for the item. 5th the driver is now at a funeral in a company truck???
      He gets frustrated that I call him on his lying and sends me to a manager who basically forced me off the phone with a she will personally call me since the manager is looking for the package t the warehouse. I call back speak with ***** who tells me to call her back at 8:30 I called her 4 times and no response. She told me the manager went back to work to find my package....
      Since 8:30 pm 1/4 I have called 17 times and the system forcing me to either leave a voice-mail or call back..
      As it stands the driver either stole it or he tossed it in the trash.

      Business Response

      Date: 01/05/2023

      This customer was being completely unreasonable last night. She refused to get off of the phone until we located her package.  Her package was lost last night.  Our driver marked "arrived" on his delivery app and then could not find the package.  This is what is "arrived" 

       

      We found the package this morning and sent a dedicated driver to get it delivered around 8:00 this morning. This is an economy delivery that we DO NOT charge a premium for, and it would normally have been delivered without incident on the correct day.

      Unfortunately, we had an error with this package, which happens on rare occasion.  We are sorry for this delay.  Please close-out this inquiry.

    Blue Streak Couriers is NOT a BBB Accredited Business.

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