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Business Profile

Commercial Air Conditioning Contractors

Elite AC, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Elite AC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite AC, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hired to do some work on vents and ac Platinum Package. They damaged both the inside and outside of my house. Will not come out and check on it.

      Business Response

      Date: 01/24/2024

      This homeowner has been placed on our Do not service list. This homeowner has a grass drive way and on the day of his service our vans had a difficult time getting out of his yard he made no mention that he did not have a driveway when he made the appointment. He was extremely difficult to deal with.When he booked his initial appointment he did not want to accept the 4 hour window which we give every customer when they book an  appointment  we tried to please this homeowner and cut the window down to 2 hours. He was extremely rude and abrasive to the technicians while they were in his home as well. Fast forward to a week after his visit this homeowner is demanding money as well as being nasty to office staff. He is on our Do not service list. 

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We previously purchased a new home. The ac was in working order, but they suggested we get a bigger unit so we could have more circulation to the back of the house. We purchased a brand new ac unit and had it installed, within the first hour, my hallway was flooded. Turns out they broke the pipe that drains the water to the outside while replacing the new unit. So they then say they are not replacing the pipe. So the ac unit is flooding into a bucket I have to drain every hour so house doesn’t flood, one week later . Ac is broke again during an excessive heat wave. Takes 5 days to get here. The repair man says he’s ashamed he works for this company. When it was originally installed wrong .someone put the screws in to tight causing the freon to leak out and the coil to immediately go bad. We Had them replace the coil so we could have air. But the ac is still not working correctly I have little children and now a flood on the half side of my home. The this company should be responsible. My ac was perfectly fine before we were convinced to purchase a bigger unit to have more circulation. Now we have nothing but stress and can’t even be comfortable in our own home because of this situation.

      Business Response

      Date: 08/23/2023

      This is issue has been resolved last week.

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *********** in March 2022 and had a ****** ********** system installed by Elite Air, so I could work from home. - The week of Feb 20, 2023 I called them to report that my ********** failed to heat or cool - a visit was scheduled for 2/23. Another visit was scheduled for 2/27, then another visit scheduled for 3/2. The drywall surrounding the wall mounted unit was removed for easier access. Numerous visits by their service rep have been made, with communication with ******, to figure out if they would replace the whole unit or just the circuit boards. Another visit scheduled on 3/14 when the service rep suggested a surge protector and I was advised by him that ****** agreed to replace the circuit boards in my unit, rather than replace the whole unit. I have made several follow-up calls since 3/14 - because of not hearing anything from them and was told they are waiting on parts. I am no longer able to use my exterior office, as the ******* heat is unbearable, even with a portable fan. I would like Elite Air to either fix the issue or refund my money so I can find an alternative source to heat and cool my office.

      Business Response

      Date: 04/19/2023

      We apologize for any inconvenience, we have working with ****** to get them a solution to fix this matter. Parts and equipment have been hard to come by due to supply constraints. We will be contacting the home owner today to resolve this matter and apologize for any inconvenience this may have caused. We understand where the homeowner is coming from and will resolve this matter as soon as possible.

      Customer Answer

      Date: 04/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ***** *****




       

    Elite AC, LLC is BBB Accredited.

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