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Business Profile

Collections Agencies

M G Credit
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 01 ******* *** *** and I do not have a contract with MG CREDIT CORP plus they did not provide me with the original application like I asked.
    Account No: ******
    Amount Disputed: $1,023.00

    Business Response

    Date: 04/03/2025

    When we received this account from our client 6/30/21 we sent Mr. ****** notification the debt was placed for collections. We have never had any response until today from Mr. ******. The letter he has attached is dated 4/2/25, yesterday. I have attached a copy of his signed agreement and member notes for reference. Mr. ****** does not have a contract with MG Credit, we are the collection agency for *******. Mr. ****** is welcome to contact our office to discuss the matter further. I am sure we can offer him a payment plan or even potentially a discount on his balance. 

  • Initial Complaint

    Date:02/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with MG CREDIT plus they did not provide me with the original application like I asked.
    Account No: ******  Amount Disputed: $631.00

    Business Response

    Date: 02/27/2025

    We have received many disputes from this consumer. We have in fact provided her a signed agreement as proof of the debt along with the charges and original creditor name. Mrs. ***** has never called us to discuss the account, in she has asked us not to contact her any further in writing in her very first communication. There is not a lot we can do when someone will not communicate with us. Filing complaints and disputes does not make the debt disappear. If we did not have proof of the debt, we would have removed it from her credit already. I have attached a copy of the signed agreement.

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing to request validation of the debt that you claim I owe. Under **** **** ********** ********* *** ******** I have the right to request proof of the debt you are attempting to collect. I am disputing this debt and asking that you provide the following information. see attached

    Business Response

    Date: 07/23/2024

    Attached is the copy of the signed contract. 

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not aware of this account. I have reached out to 3 credit bureaus and M.G. Credit **** to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have M.G. Credit **** that I have no account with them and 3 credit bureaus can simply remove it from my credit.

    Business Response

    Date: 06/18/2024

    We have spoken with ****************** several times over the last few years. We have verified with him the information is correct. Our client is ******* Gym and we offered him a settlement to which he agreed. The last time we spoke with ****************** was on November 22 2022, at which time he said, "he forgot about it" and would call back the next day to settle the account. We have not heard back from him until now. 

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account is a direct violation of the **** and is inaccurate and invalid it has not been verified or validated and need to be removed from the credit bureau. please verify or send original contract with signuture showing it is my debt. MG Credit Corp No Data Account Information Address  Date Opened 11/30/2022 Responsibility Individual Account Account Type Open Account Loan Type ********** *************** Date Updated 05/07/2024 High Balance $503 Original Creditor ******* *** *** Past Due $503  this item will be removed 06/2029 Remarks >PLACED FOR COLLECTION<
    this company has said they provided information to me but never sent a bill or contract regarding this debt.

    Business Response

    Date: 06/05/2024

    This exact complaint was also sent to the **** on May 30th, 2024, and I responded to the consumer with the copy of his signed agreement. I have also attached a copy of it to this complaint. 

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company should not have a owed bill not paid by ******* *******

    Business Response

    Date: 11/17/2023

    We do not have the name "******* *******" or "******* *******" (whichever is correct)

  • Initial Complaint

    Date:10/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached documentation. MG Credit is not my creditor, all the debt was settled in 2018 with **** *******, I need this remove from my credit report immediately. 

    Customer Answer

    Date: 10/02/2023

    I think this message is a duplication, but just in case I’m attaching the documentation Here also.

    Customer Answer

    Date: 10/03/2023

    Please see attached documentation. MG Credit is not my creditor, all the debt was settled in 2018 with **** *******, I need this remove from my credit report immediately. 

    Business Response

    Date: 10/03/2023

    *** **** settled his account with us in 2019 for $1400. Now he is trying to say it is not his so that it will be removed from his credit report. There is nothing more that we can do at this time. His account is settled and paid. 

    Customer Answer

    Date: 10/10/2023



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:

    you use my information without authorization, my business was with **** ******* not with MG CREDIT, I paid under misunderstanding if I knew this will cause problems with my credit history, I wouldn’t settled I was under not knowledge that I was paying the incorrect company, I request the removal of the collection from my credit report, if you already got paid, what is the reason of hurting my financial life??


    Regards,


    ******* ****






    Customer Answer

    Date: 10/13/2023

    Hello ******

    But MG credit hasn’t answer the reason of why they’re keeping the negative mark on my credit report, this is impacting my financial life costing me thousands of dollars more every year, I need them to be accountable and remove that collection from my credit report, since they have also advised that the account is settled. 

  • Initial Complaint

    Date:09/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************. I do not have a contract with MG CREDIT they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/12/2023

    If the consumer would like a copy of his contract, he will need to request it directly from us. We have made many attempts to reach the consumer to discuss the account but have not been able to reach him. He has not contacted us to request the contract at this time.

  • Initial Complaint

    Date:08/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not aware of this account. I have reached out to 3 credit bureaus and MG CREDIT INC. to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have MG CREDIT INC. that I have no account with them and 3 credit bureaus can simply remove it from my credit.

    Business Response

    Date: 08/22/2023

    We have not heard from **** *****s for several years. We have already mailed her a copy of her signed contract along with her payment history. Is this complaint even from her directly? She is welcome to contact me directly to discuss this further. 

  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have attempted to contact this company for exact questions in regards to this collection. When I called the company had No recognition of this collection I called February 2023. At this point this collection should no longer be on my credit. When I called I asked what the collection was for, and original contract. MG credit could not provide neither. 

     Complaint: 20435699


    I am rejecting this response because:


    Regards,


    ****** ******






    Business Response

    Date: 08/08/2023

    We are not required to "have a contract" with consumers to collect a debt that they owe. It is in the contract she signed with our client that if she defaulted it would be placed in collections. We spoke with Mrs. ****** 1 time in December 2021. She told the representative she could not pay and refused to make any arrangement. We haven't spoken with her since and she has not requested we send her any proof either. We will be happy to provide proof of her debt and she can contact us to resolve the balance. As you can see she has 2 addresses listed on this complaint. She will need to provide a valid address or email in order for us to provide the contract. We are not going to guess which address is correct. 

    Business Response

    Date: 08/09/2023

    This is actually false. We only spoke with Mrs. ****** 1 time and that was on December 27 2021, at which time she told us "she was broke from Christmas', It was agreed that she would call us the first week of January to discuss payment options. We never heard back from her. We attempted to reach her for another 7 months only to be hung up on when anyone answered her phone. As i stated in my previous response, at no time did she request the contract. I have the contract and have attached it to this complaint since she has not provided a valid address yet.  

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