Complaints

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• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a class action settlement but never got my settlement. I was incarcerated and they sent it to the wrong address. It's three months after disbursement and they are telling me there is no money left to dispurse my part of the settlement. I would like them to pay me my portion of the settlement. They went to no means to contact me or my family.

  Business Response

  Date: 06/14/2024

                                                                                                                                                        Friday,
  June 16, 2024
  
  This is in response to the complaint ID ********. American
  Legal Claim Services, LLC is a Class Action Settlement Administrator bound by
  the Court-ordered class action Settlement Agreements as defined in the final
  approval order for cases.

  American Legal Claim Services, LLC followed and implemented
  the plan as laid out in the settlement agreement and final approval order for
  the We provided notice, we provided points of
  contact within the notice for class members to reach out with any further
  questions and we distributed the settlement funds as laid out in the final
  approval order.

  In the checks were issued
  on September 11, 2023, to the updated last known address, as indicated in the
  defendants’ records, and went stale (expired) after 90 days on December 10,
  2023, per the Court-ordered final approval order. This timeline was noted in
  section 8 of the settlement agreement approved by the court.
  

  American Legal Claim Services, LLC did respond to Ms.
  *******, and we provided the details of the court-ordered settlement agreement
  and the final Approval Order issued by the court in this case.  The Class Council responded to the inquiry
  and provided their input on this matter.
  

  Based on the Final Approval Order of the Court, any uncashed
  funds after the stale date were sent as follows, 50% to the National Consumer
  Law Center, a consumer advocacy non-profit organization, and 50% reverted to
  the defendant ** *********** in January 2024. 
  No funds remained in the settlement fund after that period.
  

  As outlined above, Ms. ******* was issued a check on
  September 11, 2023, and went stale (expired) after 90 days on December 10,
  2023.  We followed the process as
  outlined in the settlement agreement. 
  The check provided was valid for 90 days before proceeding with the
  donation of uncashed funds to the Court-approved entities.  Ms. ******* contacted ALCS in May of
  2024.  This date was after the date
  provided within the Settlement Agreement that laid out the date to distribute
  the uncashed funds to the Court-approved entities.
  

  We appreciate your follow-up with us.  We take our fiduciary role very seriously and
  can assure you we followed the outline approved by the Court.
  Sincerely,
  
  ******** *******
  Managing
  Director
  American Legal
  Claim Services, LLC

  Customer Answer

  Date: 06/18/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ***** *******

  The reason I am objecting to this response is that I never saw our signed anything that said the check would go stale in 30 days. This time frame is unacceptable. You also state online that you are a business that really cares about your clients. I do not believe that you took every reasonable effort to contact me. You received my check back in the mail. An easy ****** search would have led you to my family. You are a business that takes in a revenue of almost $10 million per year, yet I was told on the phone that it was too expensive to keep that bank account open any longer to make sure everyone got paid. Please make this right. I put so much time and effort into fighting this at the beginning when they garnished my wages. I was filing my own motions, etc. This has caused so much stress. Please do what you can and help. Thank you. 

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/24/2024

  This is in response to the follow-up complaint ID ********. American
  Legal Claim Services, LLC is a Class Action Settlement Administrator bound by
  the Court-ordered class action Settlement Agreements as defined in the final
  approval order for cases.
  Below are the details defined
  within the Court-Ordered Settlement Agreement concerning the process to be
  followed for payment to class members and the process after the Check
  Expiration Date.
  
  
  8.3 Limitation Period
  for Negotiation of Settlement Check: The Refund Class Members
  shall have ninety (90) days (“Settlement
  Check Expiration Date”) from the date of issuance of the
  Settlement Check to
  present such Settlement Check for payment. After the Settlement Check
  Expiration Date, such
  Settlement Check shall be void, and of no further force and effect, and the
  Parties shall have no obligation to honor
  or reissue any further Settlement Check that is not
  presented for payment
  within said ninety (90) day period.
  8.4 Refund to Defendants: Within thirty
  (30) days from the Settlement Check
  Expiration Date, the Settlement
  Administrator shall refund to Defendants fifty percent (50%) of all
  sums remaining in the Settlement Fund and
  shall pay the other fifty percent (50%) of all sums
  remaining in the Settlement Fund as a cy
  pres award to the National Consumer Law Center, subject
  to Court approval (“Cy Pres Award”).
  
  We appreciate your follow-up with us.  We take our fiduciary role very seriously and
  can assure you we followed the outline approved by the Court.

  
  Sincerely,
  
  ******** *******
  Managing
  Director
  American Legal
  Claim Services, LLC

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** *******