Business ProfileforBeaver Chevrolet

i purchased a 2019 Chevy malibu as a trade in back in July of 2023. I was told that the car came with a warranty, gap insurance, and that marianne was included. I was aware i had about 1,000 of negative equity and that’s it. I was never advised that those items were option nor did the purchase price match the amount i was told. **** sold me the car and also didn’t mention anything as well. He told me it was “birthday deal”. A few days after i was finnally able to login to my credit union and my loan was nearly $30,000 when i was under the impression it was $25,000. I text **** regarding the conflicting info and I was told it the extra about was the negative equity. Mind you it was only $1,000-ish that was carried over. Fast forward to yesterday, ** advised me I couldn’t trade in my 6 month old car because i had $12K of negative equity. He proceeds to tell me that car depreciates that fast and etc. He proceed to tell me the purchase price was $18K and that the rest of the almost $30k loan was warranties that i wasn’t aware I was signed up for. ** went from telling me there was no way to trade the car in - to his manager said to come in and I could get a 2024 with $0 down. I let him know i wasn’t interested as the service here wasn’t good from the beginning and that I wanted to cancel the warranties as I was told all of this was included not optional. Today, I spoke to ******** the finance manager and both ******. The taller/slim **** asked me what i wanted him to do and said because i had the car for 6 months that they could only prorate the amount of the warranties which i was advised was included.I am PISSED bc i was misled into purchase an $18K vehicle with a $10K warranty. I hate that i had to sit in my car to right this LONG review because no one wants to be responsible for this. Be CAREFUL purchasing a vehicle from here as they probably do the same thing to others. The managers nor the employees wanted to let me know when the owner would be available and blatantly disregard my concerns enough though I initially questioned the price that i bought it for as it wasn’t what i was told. If i could go back to July, i would’ve spent my money and trade in elsewhere as this is the worst service I have ever received. I had to file a formal complaint before the manager **** would even take my call. To top everything else off I told ** the only reason I was coming in (even though i told him i didn’t want to) then proceeds to still try to get me to trade in the car because now I magically qualify even though he just told me the day before I had too much negative equity. I wasted an hour of my life coming here to be try to be talked into trading the car in to **** telling me oh well pretty much. I have never received service like this from any dealership. No one in the whole dearship tried to see my point of view and I felt belittled as I didn’t have anyone to go with me back then or now and I don’t know much about cars but I do know when the math isn’t mathing. I just want all the extra stuff I was mislead into purchasing refunded to me not a portion of it. Thank you to beaver Chevrolet for me feel less than. I hope this place gets shut down for the shady things taking place. On a positive note the receptionist at the front with the braided hair was very kind. I am uploaded screenshots so the whole can know what type of people work in this establishment. ****, ****, and ** i will never step foot back into this dealership