Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Executed a contract with AP Advanced Construction Inc for Master Bathroom Remodel on 12/19/2022. Construction began on 01/16/2023. Per contract "substantial completion of the work will be 6-12 weeks after commencement of construction". As of this date, renovation is not complete (19+ weeks). Multiple defects have been identified and brought to contractors' attention. Operations manager/Supervisor does not visit work site and relies upon homeowner for updates on subcontractor progress. AP Owners have refused to take our phone calls. Job has been abandoned on multiple occasions, with no activity for weeks at a time. Complaint filed with the FL Department of Business & Professional Regulation. Certified mail pursuant to Florida Statute 558.004 (Construction Defect) sent on 5/31/2023. Still need to have shower enclosure and mirrors completed and plumbing fixtures installed. Two outstanding COJ permits - electrical and plumbing - remain open as of this date. To date, homeowner has paid $31,002 of the total contract price of $32,635. I have attached my notes that reflect the ongoing status of this project. We have hundreds of photos, text message and emails that can substantiate the information provided.

  

  Business Response

  Date: 06/02/2023

  We have visited the Easley’s home.  Had a 2 hour meeting with them.   We are working on resolving their issues at this time.

   

  Sincerely,

   

  ***** ********

  Showroom / Production Mgr.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a formal complaint against AP Advanced Construction Inc for the following license numbers.
  
  *********
  *******
  
  I am requesting resolution which is a payment to ******* ****** from AP Advanced Construction Inc in the amount of ********* along with warranty paperwork for the work done on our home. I am also requesting this company be investigated and have their license revoked to ensure the protection of any current and future customers. Please see all the details of this complaint attached which includes evidence that this company is operating and doing plumbing work under other plumber's licenses without their knowledge. All documentation with details and pictures are attached and submitted with this complaint.
  
  Please advise what further action I need to take to have AP Advanced Construction Inc investigated and held accountable for their actions. It is evident they are practicing plumbing without the proper permits and licenses while not only being deceitful to their customers but their subcontractors as well.
  
  I can be reached at ***** ******** or ************************. I have attached documentation and pictures to support this complaint. I also have text messages that can be provided upon request.
  
  Sincerely,
  ******* ******

  

  Business Response

  Date: 10/28/2022

  Regarding this complaint, we received the same information via email from ******* *******/****** on 10-11-22. We responded to the email on 10-14-22. That correspondence is noted as follows:

  RE: Immediate Attention Required - Notification of AP Advanced Inc Balance Due to ******* ******

  Fri 10/14/2022 6:22 PM

  Hello ******* *******/**** ******,
  In our attempt for cordial communication, please see all
  responses in BLUE. We intend to come to an amicable resolution with
  the understanding of events listed as they transpired. We look forward to your
  reply as soon as possible.
  
  Sincerely,
  ****** *******
  **********
  General Operations Manager

  ***********************

  From: ******* *******
  <************************>
  Sent: Tuesday, October 11, 2022 3:26 PM
  To: ***** ****** <*********************>;
  Info <*******************>;
  ***** ***** <********************>; *********************m; ******
  ********** <**********************>
  Subject: Immediate Attention Required - Notification of AP Advanced Inc
  Balance Due to ******* ******

  ****This section AP Advanced Construction Inc. Response****

  TUB INSTALLATION EVENTS
  TIMELINE
  

  NOTE: These events took place
  after DB decided on personal preference to replace the existing installed tub
  which was installed and completed per contract. The replacement tub was chosen
  by the owners. The existing tub (already in place) and all plumbing work was
  installed by Ledesma Plumbing Services under contract with AP. At the time of
  events, ***** ******** ******** was contacted as ******* ******** *********
  schedule could not accommodate these events. The original tub and all plumbing
  functions completed were in perfect working/functioning condition. The
  ensuing replacement tub purchased by the owner was/is a different size than the
  original tub with a different drain location which now required modification(s)
  to fit with existing plumbing. This modification (drainpipe holes) was
  understood and approved by the owners. The owners received the tub with
  existing damages, i.e., scratches, gouges, and chips. AP was not informed of
  any of these damages at time of delivery and the owners chose to install this
  tub. Damages were noticed by AP at time of installation. All of this was
  communicated and coordinated in a timely manner between ****** and the owners.

  9-2-22, it was confirmed/approved by DB for AP to order
  a replacement tub with a model of their choosing. This tub was ordered by
  the owners on 9-6-22, not by AP. It was agreed by owners and AP that the
  original tub was to be returned to AP by the owners to reconcile any
  credits, if pertinent.
  

  9-14-22, *** ****** informed AP of tub delivery/received.
  ***** followed up with coordination efforts with ****** for an
  installation schedule.
  

  9-15-22, AP received a phone call from DB inquiring
  about the installation schedule. She was very upset that she had not
  received an update. *This was less than 24 hours after AP received notice
  of tub delivery. ***** immediately called ****** to convey DB phone call
  noting her demand to install the tub saying, “I want this tub installed
  like yesterday and I want y’all out of my house.” ***** initiated a
  BuilderTrend To-Do task log for ****** to immediately contact Swift
  Brothers Plumbing to confirm the earliest installation date and to convey
  the installation schedule to DB. ******/AP Superintendent reached out to
  ***** ******** ******** immediately for an installation date. At that
  time, the plumber’s schedule was already booked up for the week, earliest
  possible date might be 9-21-22. A subsequent conversation took place to
  discuss alternatives to have her tub installed immediately. *****
  contacted ****** to determine feasibility of immediate installation. This
  timeline demand by the owner, dictated the installation plan of action and
  resolution.  
  

  9-19-22, DB informed ***** requesting a Final Walk-thru
  and receipt of AP Warranty Statement by close of business day Thursday
  9-20-22 as she was leaving town on Friday 9-21-22. At this juncture, DB
  had already agreed to allow ****** and ***** to install the tub due to her
  pressing schedule to complete the project. ****** and ***** were already
  committed to other schedules but agreed to adjust their respective
  schedules to accommodate this installation need. It was agreed by all that
  the installation was to be done the following day.
  

  9-20-22, The tub was installed by ****** and *****.
  After leaving the residence, ****** received a call from DB that the tub
  was not draining properly. He and ***** immediately returned to site to
  assess and discuss the condition. NOTE: Free-standing tubs are
  manufactured with built-in leveling adjustment screws – this is standard
  to compensate for existing floor level conditions. These same leveling
  screws are found on major appliances such as refrigerators, dishwashers,
  and washing machines/dryers. Improper tub leveling can result in impeded
  drain capabilities and tub instability. The use of these existing leveling
  screws did not seem to provide the adequate slope adjustment needed. Therefore,
  ****** informed the owners that he would replace them with slightly taller
  screws to allow minimal additional slope for draining. The caulking at the
  base of tub is standard and would not have been affected by a slight raise
  in elevation. DB would not allow ****** to provide this resolution. DB
  chose to have another plumber onsite for additional feedback.
  

  As previously mentioned, DB chose to have another
  plumber onsite. She also chose to have this plumber perform work on AP
  installed item(s) without informing AP. Any and all work done by others on
  AP contracted scope-of-work releases AP Advanced Construction Inc. from
  Warranty obligations related to said work.
  

  Finally: DB has listed five “Customer Credits Required”
  without providing any proper documentation – see owner information below.
  AP Advanced Construction Inc. was not previously contacted or informed of
  needed adjustment or repair work within the ongoing construction cycle
  and, therefore; cannot be held responsible or liable for work done by
  others whether technically or financially.
  
  ****End of AP Advanced Construction Inc. Response****
  
  
  
  

   

  

  Business Response

  Date: 11/30/2022

  Hello *** *******,

  I am reaching out in response to this complaint noted below.

   

  • *** ******* ****** filed a complaint with the City of Jacksonville Bldg. Dept. against our plumber contracted on this project, Ledesma Plumbing Services. ****** ******* was extremely difficult to reach during this point of the project.
  • Regarding the holes in the (2^nd) tub:

  1. Again, this tub in question is a different one chosen by the owners as a replacement for the one we originally installed per contract. There were no issues with the first tub. The owner chose another tub at their own discretion based on a preference for a bigger tub. In good faith, we chose to help in the installation of the tub even though it was not in our contract to do so.
  2. Replacement tub installation:

  1. The owners were clearly informed that the newly installed existing plumbing drain system was not perfectly suited for the new tub
  2. We informed them multiple times regarding all conditions and what we would have to do to remedy the draining function of the tub
  3. We discussed using leveling screws to elevate the tub approximately ¼” to help with draining position. The owners refused this suggestion. Free-standing tubs are typically fitted with leveling screws from the manufacturer.
  4. We have been very transparent from the onset of the installation of this second tub including any and all means and methods to complete the installation
  5. This second tub is completely fully functional

  3. The owners still owe a balance on their contract in the amount of $767.00

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:

  
  

  I would like to reject the offer of Arbitration for complaint ID ********. Rejecting the offer of Arbitration will close this case.

  
  

  Sincerely,

  
  

  ******* ******