Complaints

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• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2023, I had paid $****** plus for using my debit card $**** was applied so a total of $****** was due for my move out expenses. The confirmation number is #*********. I have proof and bank statement where I paid this on their online portal. As of ******** *** ***** I checked my email and on my credit, it says I have a collection. The property manager sent the $*** to collections when i paid it off on ******** ****** but was taken out my bank account on the 8th of December. I disputed through the 3 credit bureaus, but this is unethical because the property manager ****** ********** has some type of vendetta against me. She is a nasty individual and trying to get in contact with WRH realty the owners of Lofts at Brooklyn is difficult. Someone needs to deal with this matter because playing with someone's money and credit is ill-mannered.

  Business Response

  Date: 02/21/2024

  Ms. **** moved out on ******** I informed her that if she did not pay the balance within 30 days of the move out the account will automatically be sent to collections. On **/11/23 the account was automatically sent over for collections. Unfortunately, we do not have control over that at property level UNLESS the balance has been paid in full before the 30 days we are able to select "collected in house." However, on **/***** Ms. **** made an online payment and it was posted to her account which left her with a zero balance. On today 2/21/24 once I was made aware that her account was sent to collections after received this complaint I reached out to the credit collections agency and asked for them to provide the past resident with a zero balance letter and delete the account. I have provided documents showing that the account was sent over automatically on **/11/23 as well as the zero balance ledger for the past resident. I have also attached my correspondence with the collections agency.

  Customer Answer

  Date: 02/21/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: 2*******

  
  

  I am rejecting this response because:

  As shown all my receipts says ******* was when the payments were made . On **/8/23 was when it was taken out my bank account. So I do not understand what Ms. ********** is talking about . This needs to be resolved and taken off my credit bc the amount was paid before 30 days . 

  
  

  Regards,

  
  

  ********* ****

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 02/21/2024

   I’m reading through this over and reading the ledger. It states on there I paid it on ******* then on **/***** it seems like that’s when they processed. It seems the property manager ****** ********** and the team is unorganized and not on a timely manner. Which affects me. When my statements, proof of payment through the online portal #*********, and ledger clearly says I paid it on ******** I just wanted to clarify how she is lying saying I went online to pay it on the **** of D******* ****, when there’s proof showing what actual day I went online to pay which was before 30 days. I paid on a timely manner always have, never been late on payments. For her to insinuate I was late  is just unethical as a business and shows poor management. Blaming it on a “system” is disordered, as a property manager ****** ********** should make sure every payment should be counted for and not missed to mess up people credits. 

  Customer Answer

  Date: 02/21/2024

  I also just noticed ****** ********** put **/***** because she saw my bank statement and to the right it says **/*****. So she thinks that’s when the money was taken out . But the actual date is to the left ******** * This is real shady . Please see attached where my bank statements show what dates.

  Business Response

  Date: 02/22/2024

  As of today ******** the account has been closed with the collections agency and should no longer be reported to the credit bureaus.

  Customer Answer

  Date: 02/27/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: 2*******

  
  

  I am rejecting this response because:

  I would like a supporting document showing where as of the **** ** ********,  the collection agency states that it was taken off my credit including the credit bureau. Whatever email/information that was sent to Lofts at Brooklyn/****** **********, I would like to be provided to me for proof please.  

  
  

  Regards,

  
  

  ********* ****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 02/28/2024

  The requested documentation has been attached.