We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Southside Commons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of Southside Commons in February 2024. I've been in contact with the property manager via email for months disputing the amount I would be receiving. Due to our disagreement, I was instructed to contact the corporate office. I contacted *********** via email and left countless messages with the front office. The front office said the issue was forwarded to the Florida supervisor, property manager, manager of the company, and financial department. No one has made an effort to contact me. Now, I clearly see I have reached a dead end. This issue is long overdue for a resolution and I hope it can be resolve soon.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 17th 2023 I called the office complaint about my AC unit has went out no one has contacted me or respond to me I am a disabled person I can't open any Windows because there is no screen and none of the windows

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to ********* ******* around August I receive my denial letter August 22 of 2022. I was told that I will receive my $300 administration fee. Check returned within 45 days of the denial. So around the end of September is when I decided to reach out to the office regarding the refund check . I was told by ******** that the check is still in the mail and that another week or so to wait which I eventually did. October 11 I emailed ******** because I still haven’t received the refund check then mysteriously the check had came and had cashed and everything by supposedly me in there system. Which I contacted them before and it showed nothing. ******** explain the check was received around September 12th Which then she send me a copy of the check and told me to go to ***** **** for them to track it. So then we go back-and-forth in the next couple of days maybe a week about the ***** **** situation and that they are contacting their bank to issue me the check out again and I haven’t received nor have I Heard anything from them since then and it is now February 1, 2023. I would just like my check and the company look into due to the fact that there’s more cases and complaints of the same issue.

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this apartment company $350 for a apartment they guaranteed Unit 93, and was approved for apartment and then was unapproved due to a rent hike, I requested my money back and was told it takes 30 to 35 days it's been 3 months with no call back at all. I don't know what happened in their company with the team who I dealt with. I just want my money and they can keep they stories as a tip to be a better company people are paying their rent but this company can't give back to future residents who was trying to get a place. Why take people money and have trouble giving it back is my problem! This a new way to gain money along with bad reviews I want my money !!!

Southside Commons is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.