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Business Profile

Apartments

Riverbank Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been without a working refrigerator for 3 months. Maintenance has yet to fix it no matter how many requests I put in .GOING TO ***!

    Business Response

    Date: 05/01/2024

    Riverbank does not have a resident under this name,  address is missing apartment number.  no work orders pending refrigerator repairs for over 3 months.  please provide more information.

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into Riverbank Apartments on 17 August 2023. There was dead roaches, water bugs and dead flies in the cabinets, over, stove, dishwasher, and bathroom. I reported this to ***** ******* and ***** *******.

    A few days later I went to check my mailbox only to discover that the mailbox key doesn’t work. Also, the mailbox was left open for anyone to have access to. I notified *** ******* that the mailbox key doesn’t work and the mailbox was left open. The mailbox was fixed a few days later however I was not contacted to pick up the mail box key. I contacted the property manager requesting the “NEW” mailbox key and have not received a response.

    I have very important documents being sent to me. The uncouth professional behavior from Riverbank Apartment property is not warranted.

    I’m just trying to get my mailbox key without any harassment.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My air conditioner keeps going out their maintenance team is doing nothing to fix it.

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just signed a lease with Riverbank Apartments. I requested for the carpet to be changed because it has Cigarette Burns on it from the previous tenant. Even though, property management is aware of the carpet's condition they refused to change the carpet. I have *** ******** that I do not want to get sick from that already smoke-damaged carpet but property management do not care. This is very gross I do not smoke cigarettes so why should I have to deal with this damaged carpet? Their lease states that tenants are charged for damages done to the carpet so this should have been REPLACED definitely if you charged the previous tenant for the damages!! It is so annoying I am concerned about my ****** health. I just want the carpet replaced in both bedrooms this is a simple request and a health concern. Very poor management indeed the level of disappointment is very high. On top of that, the manager lied and said I was informed they weren't going to change the carpet NO parent is going to want their ***** on a cigarette-burned carpet. I will address this with more than one party until a Resolution is reached.

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning of November in the aftermath of Hurricane Ian, electric problems have occurred with all kitchen and living room systems not functioning/consistent. Business claimed to resolve issue to no avail. Multiple maintenance requests have been filed after first incident. Property Manager has refused to converse about electrical issues. Audio of sparking can be heard and occasional smell of smoke, deeming a potential fire hazard. Lease contract states protocol for maintenance issues to have been followed thoroughly in comparison to Business not fulfilling repairs as mentioned. As of January 11 2023, issues are still on going. No completion of repairs have been made. Leasing contract is for tenant to pay for rental services as well as the lessor to uphold contract stated services. No history of Tenant in violation of contract. Because of electrical problems, items in refrigerator have spoiled, no heating is accessible, nor is oven in working order not allowing cooking to commence.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint ID : 18019744 INFO YES I HAD TO MOVIE OUT ASAP DO TO HEALTH REASONS AND FACT THERE WAS RAW SEWER BACKING UP IN THE APARTMENT FOR 3 DAYS WITH THEY DID NOT TAKE ANY ACTION ON FIXING IT AND NOW TRYING TO BILL ME $1480 EVEN THOUGH I SENT THEM A lease termination agreement VIA EMAIL WITCH THEY ACKNOWLEDGE AND WAS IN THE WRONG ON THE PHONE
    " The Rental Unit Is Unsafe or Violates Florida Health or Safety Codes
    If your landlord does not provide habitable housing under local and state housing codes, a court would probably conclude that you have been "constructively evicted;" this means that the landlord, by supplying unlivable housing, has for all practical purposes "evicted" you, so you have no further responsibility for the rent. Florida law (Fla. Stat. Ann. § 83.60) sets specific requirements for the procedures you must follow before moving out because of a major repair problem. The problem must be truly serious, such as the lack of heat or other essential service. " There forth i sent them a lease termination letter va email witch they acknowledged on the phone or at lease the leasing office did as they was in wrong i also paid a $500 secret deposited via money order did not get any info or documentation witch banking info that money was being hold in also witch is illegal by the way because so please have what ever property manager reach out to me @ ************ email *********************** thanks , **** ****** THIS BILL NEEDS TO BE WAVE FOR landlord does not provide habitable housing under local and state housing codes

Riverbank Apartments is NOT a BBB Accredited Business.

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