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Oasis of Mandarin has 1 locations, listed below.

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    Business ProfileforOasis of Mandarin

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3355 Claire Lane, Jacksonville, FL 32223
    BBB File Opened:
    7/7/2008

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/24/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been renting from Oasis of Mandarin since October 2021, with my lease ending October 2022. I paid $1110 a month for rent, which also included renting a garage from the business. I used the garage for storage of furniture. I have two couches that were stored there, which are now covered in mold. I also had an outside storage closet, which started to have mold damage as well. I contacted the office management about the mold in the storage closet and after multiple attempts, they finally said they would send maintenance for the mold in the storage closet. Maintenance did not treat the mold, simply painted over where it was in the storage closet. I also contacted them about the mold on my couches in the garage and was told that I needed to file a claim with insurance for the loss of my couches. I have been denied coverage through my renters insurance. I asked the apartment manager for the contact information of the corporate office and she refused to give any information other than the name of the management company (******** **********) and the owners name(*******).
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Deborah T.

    1 star

    12/09/2021

    Old apartments, very poorly maintained. My air conditioning went out 5'xs as well as leaked in the closet. There was also a big leak looking spot in my bedroom. Roofers went up there and found 2 ducks nests with eggs and of course duck f**** I became very sick aftet this with GBS and ended ** in the hospital and physical rehab for 6 weeks. Still getting in home. Who knows what I was breathing in all this time. The washer/dryer also broke as well as the carpet whe I moved in was tattered. After all this happend the complex held my deposit saying there was a spot on my carpet . Mind you I had a professional go in (while in the hospital) to clean it from top to bottom. I would never recommend this place. Its very old and poorly maintained and I believe their "sick" apartmets. See further reviews on Yelp.

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