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Business Profile

Apartments

Gregory Cove Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved here originally *** **** to building ** I upgraded to a bigger unit on ********* and currently stay in building ** The apartment wasn’t ready and I still have things I can’t take care of because of how they just paint over things and never tend to them* I’ve been without a dishwasher since August ***** They advised me that they now have a new property management and can’t order any appliances without approval and as of ******** I still don’t have a working dishwasher* I called 2******* because my tub/shower knob fell off when I went to use it* I’ve been calling multiple times a week to get that fixed and I was told the first two weeks a part was to be ordered and should be fixed in a few days* It’s a month later and I just called and now it’s being escalated to manager Virginia who I’m sure is going to make an issue and not with her team but how she will speak to me as a tenant* My rent constantly goes up without explanation but I never question I just pay on time* From my previous apartment to now I’m tired of the run around and started having conversations with the clerk of courts because they shouldn’t be able to treat tenants like this.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in on July 17,2023 signing a lease for $1080 with a section 8 voucher. On August 28th 2023, ****** ***** came to my home under the pretense in an email that I "need to sign some forms that (she) had to correct." When she arrived, she had me sign a new lease saying that some company names were incorrect but actually this new lease had a rental amount of $1327 and the change was not brought to my attention at that time. When I caught the difference on my *** paperwork and brought it to their attention that they are charging me hundreds of dollars more in rent than the unit is for those without housing assistance, ******** said that she could do so because *** told her she could. She took the original lease with the lower rent on it from me and refused to return it. ****** printed a copy of the new lease and they sent me away. I spoke to *** who informed me that they cannot tell a company what to charge for rent but can approve the rental amount up to my allowance for that zip code which is exactly $1327. However, in Part B of the *** contract (p.5) it requires landlords to charge the same for assisted and unassisted units: the owner may at no time you charge a different amount for assisted units then for the same units without assistance. *** informed me that since I don't have a copy of the original lease, which ******** took from me and shredded, if *** enforces the contract for overpayment, this company can come after me for the difference between what my rent was supposed to be and what the current rent is (an additional $247/month). Currently, two bedroom unassisted units are $1127 and it is discriminatory to charge me $1327 just because it allows their company to make more money for the unit than they actually charge. I would like to have my lease revised to reflect the same amount as unassisted units like it was originally.

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been living in Gregory cove apartment for the past 3/4 years, none of the amenities has been open to the apartment such as the pool, exercise room, learning center/computer room, I’ve been to the front to drop off my rent and asked about when they’ll be open, wasn’t a definite answer. (But yet I’ve still been paying my rent, which includes all the amenities that I haven’t been able to use) My living room has mold in the corner of my wall that leads to my daughter’s room, and making its way to mine, I’ve told them about that as well, and I’ve been buying supplies out of pocket to remove the mold myself, my daughter has been to her doctors and they have prescribed her allergy medicine do to her eyes turning red and puffy. My air conditioner has been leaking and I reported that as well for the 2nd time around and no one has came yet. (I do understand I am not the only attendant that may needs help) but it’s very hot Florida. So if you can please help me, I will gladly appreciate it.

    Business Response

    Date: 09/20/2023

     All these items  in Ms. *******  unit # *** were taken care of  and The pool has not been closed our tenants swim this summer. Anyone from the BBB can come take a look.

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022 I applied for an apartment with this company. I had to take them a money order for $100.00 to hold an apartment on June 28th to be placed on a wait list. The management created an account in my name in their portal without my permission, and I never moved into the unit and they took my $100.00 holding fee. I want a full refund. Thank you.

    Business Response

    Date: 10/03/2022

    The applicant application was only good for 60 days, if she cancels, she does not get the holding fee back. The applicant was made aware of that at the application process.  Tell us why here...

    Customer Answer

    Date: 10/04/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.





    Regards,



    ***** ******




     

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at Gregory Cove by myself for six years before I moved. I waited three months for my deposit to come, but I never received it. I called the apartments to see when I would get my deposit. They claimed that there were damages and it took up the whole deposit. The only damage in the apartments were the blinds in the bedroom and a dirty oven pan. They never sent me a letter of the damages they claimed were there in the apartment. I cleaned that apartment so they can't claim cleaning fees. I want to get my security deposit back, and I will take them to court if I have to.

    Business Response

    Date: 08/23/2022

    The resident was notified by mail regarding her charges we have a copy at the office available for her.

Gregory Cove Apartments is NOT a BBB Accredited Business.

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