Business ProfileforSnyder Air Conditioning, Plumbing & Electric

"Snyder Air Conditioner replaced *y air conditioning syste* on *********** which cost $*******. This price included two units (indoor and outdoor), labor, *aterials, 10 years warranty on parts, 1 years warranty on labor, 10 years warranty on the co*pressor, a T-STAT, and a 1-year warranty on the ther*ostat. The esti*ate I received clearly stated that the only exclusion was the existing ductwork. On ***** ***h of this year, the te*perature in Jacksonville rose, and I turned the ther*ostat fro* heat to cool at around 6 p*. However, the te*perature in the house re*ained at 81 degrees until 10 p*, and the indoor unit did not stop running. Upon checking the vents, I realized that barely any air was co*ing out. I then went outside to inspect the co*pressor and found it turned off. I was upset to find that the electrical disconnect box and cables were the sa*e as the previous syste*, indicating that used parts were installed. I called the co*pany to co*plain, and a technician arrived on *onday, ***** **** at 4 p*. Initially, he suggested that the syste* *ight not be working due to a refrigerant leak caused by a nail falling into the syste* during roof replace*ent. However, I explained that the roofing co*pany had covered the co*pressor to avoid any issues. The technician then revealed that the leak was actually fro* a copper pipe fro* the previous syste*, which was not replaced. I questioned why it wasn't replaced, given the initial price included all labor and *aterials. The technician stated that it was not included in the new syste* and that I would need to pay an additional $***** to $***** for the labor and parts. I a* outraged that the air conditioning syste* failed to work even for a day, especially since we were in winter and hadn't needed to use it until then. How could Snyder Air Conditioner replace the syste* and not have it function properly on the first day?"