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Find a Location

Unique Pools Spas and Grills has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Unique Pools Spas and Grills

      9400 Atlantic Blvd Suite #40 Jacksonville, FL 32225

    • Unique Pools Spas and Grills

      5675 University Blvd West Jacksonville, FL 32216

    Business ProfileforUnique Pools Spas and Grills

    Above Ground Pools
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Unique Pools Spas and Grills has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Unique Pools Spas and Grills

        9400 Atlantic Blvd Suite #40 Jacksonville, FL 32225

      • Unique Pools Spas and Grills

        5675 University Blvd West Jacksonville, FL 32216

      Location of This Business
      9400 Atlantic Blvd Suite #40, Jacksonville, FL 32225
      BBB File Opened:
      1/25/2016
      Years in Business:
      12
      Business Started:
      7/7/2011
      Business Started Locally:
      2/17/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 252277 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      http://www.coj.net

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • ALA Leisure LLC
      Business Management
      • Mr. Sean M. Arago, Co-Owner
      • Mr. Robert M. Arago, Co-Owner
      • Mr. Norman Lynch, Co-Owner
      Contact Information

      Principal

      • Mr. Sean M. Arago, Co-Owner

      Customer Contact

      • Mr. Sean M. Arago, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (904) 419-6129
        Primary Fax

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/12/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      Promised a rebate lied to now for months, brought the hot tub drug it across the yard scraped up the panel, brought another it was broken and they knew it becouse they opened it prior or the installer broke it took two days off work for these folks, never received the rebate, they continue to lie and then they call like all so important message and then they don't leave a number, ******, when I called the store they said well you don't have caller ID, yoru the worst, should have looked at this first and then would have known how you do business! I have filed a complaint with the state attorney as well, my guess if they;ve done this to me they;ve done to others, this is how I was treated and based on this others should stay far away from these folks! Oh forgot the lights never worked becouse the cord is to small to fit, didn't bring that didn't bring the head tops that were all damaged, what a joke this company is!
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeff W

      1 star

      10/09/2023

      Buyer Beware!!! Previous hot tub owner, and was looking at buying a Bullfrog Spa over the Hot Spring ****** had. During the purchasing process of an A6L Basic at Unique Pools and Spas of ************, **, was told that in order to get 2 pumps and an additional jet pack we would have to upgrade to the A6L Plus. We were told that a one pump has great performance for a 3 jet pack spa, that is not true. In order to enjoy my experience you have to shut off 2 of the 3 jet packs. Since the sale is final and no returns Im expected to compromise my jet pack choices, due to an inherent design flaw by Bullfrog Spas. They want me to exchange 1 of my jet packs for a low flow high pressure jet pack to rectify the situation. There needs to be a disclaimer for one pump spas which jet packs are adequate for use.

      Local BBB

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