Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer with ********************** for ** years. In the last 6 years, I paid 3 years in advance for service. They had my credit card on file to automatically charge me every 3 years. This last time however, they never informed me that my bill was due AND they never informed me that they had doubled my rate from $300 for 3 years to $725 for 3 years. I didnt know this until I saw my credit card bill. I immediately put a stop on the charge but after an investigation, I was forced to pay the $726 due to the fine print in Globats policy that says they must be notified 30 days in advance before the bill date. I was never informed of this and the policy wasnt in effect when I started with them. Also, my service date wasnt for another 2 weeks anyway. I was screwed out of $726 for nothing, and Globat wouldnt return my money.

  Customer Answer

  Date: 05/16/2024

  I'm sorry to say that I have not heard from Globat.  Enclosed is a letter I sent to them

  both by e-mail and U.S. mail.

   

   

   

  Dear sirs, I had been with Globat for 20 years.  Without informing me, Globat doubled my cost
  for service. When I saw the price increase on my credit card statement, I immediately stopped
  payment to my Mastercard and then ended my connection with your service.   I have been told
  that I still owe you over $700 for service that I never received nor used.   In other words, you
  are charging me for nothing.
  
  I am a 75 year old retired firefighter living on a $24,000 a year pension.  My website was a labor
  of love for the history of our city, and I never made a dime from it.  Any extra money I had went
  to pay for my website, and when the price doubled, there was no way I could afford it.  Had I
  been informed of your price increase, I would have ended our relationship right then and there,
  but because I was never informed, you are now holding to your policy of cancellation .  I dont think
  it fair and not only that, but my service period still had weeks before it would have officially started.
  
  Also notice in your information below, it states: Our products and services automatically renew for the
  same term length and use the payment method on file at the regular rates reflected in your account.
  At that time it states that "Regular Rates" were  Standard Shared Hosting Package
  
      1 year - $179.40
      2 years - $334.80
      3 years - $466.20
  
  So even if I wanted to renew, I should have paid $466,20 ..... and not over $700.
  
  
  I am asking you to do the right thing and refund my over $700 for service that I never used.
  I'm this far from going to food pantry's, and I cant afford an over $700 loss.
  
  I am also enclosing my two e-mails concerning my payment for 3 years in 2021 and your cancellation
  e-mail to me.
  
  Sincerely,
  
  **********************;   mywvhome.com
  866 Alta Rd
  ********** WV 25314
  
  _____________________________________________________________________________________
  
  

  Subject:	Your Globat Account Will Not Be Renewed
  Date:	Tue, 09 Jan 2024 20:54:33 -0500
  From:	Globat <**************************************>
  To:	*************************

   

  Dear *****,

  As you have requested, your "wvskydiver" account at **********************

  will not renew at the end of your current payment term. Please

  note that, when your current payment term expires, your files

  will be deleted, and you will not be able to renew domains you

  registered with us. We recommend that you back up your site files

  to a local machine (i.e., your computer's hard drive, not the 

  Internet) to prevent any data loss. For full details, log into 

  your Billing Console:

  ************************************************************************************

  If you would like to continue to manage your domain(s) at

  Globat, we encourage you to change your account

  to a free "domain parking" acccount. Domain parking accounts

  don't cost anything, but they allow you to continue to manage

  your domain(s), including renewals, even if you are no longer

  hosting your site at Globat.

  You can change your account to a domain parking account by

  logging into your Billing Console, but don't delay -- once

  your current payment term expires, you will no longer have 

  access to domains registered with Globat.

  ************************************************************************************

  We do hate to lose your business. If circumstances change, or

  if there's anything we can do to improve your hosting experience,

  you can upgrade to to a full hosting account at any time by visiting:

  *********************************************************

  If you have any questions or encounter any issues, please don't

  hesitate to contact us! For fast service, try our Live Chat located in your Support Console:

  **************************************************************

  Sincerely,

  The Globat Team

  Globat, **************************************

  1762(01.30.12)

  __________________________________________________________________________________________________________

  
   
   Below is the payment I made 3 years earlier.  This is close to the fee I was charged for many years.
   Globat doubled this payment without telling me and charged my card.  When I started with Globat,
   there was no fine print about notifying them them 30 days in advance to close the account.  I never
   received any mail from them to say their fees were doubled.
   
   
   
   

  Account Login

  Hi *****, We're happy to report that your Credit Card payment has been processed. Below is a quick summary of your payment.

   

  Renewal Summary UserName: wvskydiver Payment No.: 323958777 Item: Globat GX01 Hosting plan Term: Every 3 Years Amount Due: $323.64 Tax: $22.66 Total: $346.30 Bill Date: 01/07/2021

   

  You may review your payment history at any time by logging in to your account here. Auto Renewal Terms: Our products and services automatically renew for the same term length and use the payment method on file at the regular rates reflected in your account unless you cancel. If you have other products and services (domains or add-ons) those might renew on a separate date. You'll get separate reminders and confirmation messages for those. You can cancel your subscription any time before your renewal date, and you won't be charged. Just log in to your account here or call customer support at ************. Your continued use of Globat products and services are subject to our Auto Renewal Terms, Terms of Service, and Cancellation Policy. You also acknowledge receipt of our Privacy Notice. Thanks, Your Globat Team   Privacy Center