Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/16/24 I have a derogatory remark on my credit report due to a supposed "account" in collections with them. They called me and was claiming I owe a debt and I have never heard of this company. On my credit report they list themselves as the original debtor, when if fact I have never heard anything f them. Finally received a call, talking about I would like to settle the debt. They never gave me the information to dispute the debt nor did they send me no infomation about the debt collectors name and address within 5 days via text, letter, or email.Business Response
Date: 04/24/2025
Thank you for reaching out. This account balance is with Pro-Town properties, a rental property in ****** IL. I will email you the itemized charges and lease agreement. You can reach out to us at ******************************** or call toll free at ************. Thank ***, ****Initial Complaint
Date:04/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
More Information...Having inspected the client agreement provided I do not know where **** P. ******* or Forest Recovery Services LLC got the client agreement that they attached to their reply but the signature at the bottom in the consent to Services Box IS NOT my signature so it has obviously been forged but some other party. Therefore I am under no legal obligation to pay any of the funds claimed to be owed by Forest Recovery Service. I will be reporting this forgery and claim by **** P. ******* and Forest Recovery Services to the *******************************************************.Business Response
Date: 04/07/2025
Dear Ratchaaa Khamkhong,
Thank you for reaching out. I have attached the account ledger and the client agreement you signed for services with Dr. ************** The principal balance is $234 and the $81.90 is for fees Dr. ******* added for the account being delinquent.
You can contact us at toll free ************ or ******************************** with any other questions or to make a payment.
****
Business Response
Date: 04/15/2025
We have closed this account per your request. It has not, nor will it ever be reported to a credit bureau.Customer Answer
Date: 04/14/2025
Complaint: 23167488
I am rejecting this response because:After my payment on 8/1/2024 I never received any further billing statements from **** P. ******* DDS stating I had any balance owning. I therefore assumed that my account was paid in full and no further payments were needed for this account. I WILL NOT pay any collection fees to Forest Recovery Service as **** P. ******* DDS was negligent in not sending out any further billing statements to me after my payment on 8/1/2024. ***** provide proof that any billing statements or notifications of any type were sent to me by **** P. ******* DDS after my 8/1/2024 payment.
Sincerely,
Ratchada KhamkhongInitial Complaint
Date:01/06/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 07 *********************** and I do not have a contract with FORESTRECVY plus they did not provide me with the original FRS111 Amount disputed: $579Business Response
Date: 01/08/2025
We have closed this account per your requestInitial Complaint
Date:12/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
im not liable for this debt with forest recovery services, i do not have a contract with forest recovery services they did not provide me with original contract as requestedBusiness Response
Date: 12/27/2024
Dear ****** *********,
Thank you for reaching out. Your balance is with the **************************** I will mail you out another copy of the itemized balance.
****
**********************************************************
************
Initial Complaint
Date:11/26/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of nor been contacted by this company, and suddenly I have my first ever derogatory remark on my credit report due to a supposed "account" in collections with them. After doing some further research, it appears they work with shady "medical" organizations to scam people out of unprovided medical services. They are telling me that I owe a debt to a company called *************************. If you ****** this company, you will see that many other people report getting surprise/unknown bills from this company for medical services or devices they never actually used or received, or were told their insurance had already covered it. When your average customer rating across all review sites averages about 1 star, perhaps it's time for some reflection and to consider doing something better with your life than scamming ordinary, unsuspecting people.Business Response
Date: 12/01/2024
Dear ****** ******,
Thank you for reaching out. We have sent letters to an old address for you. I have coded your account as in dispute, pulled it from the credit bureaus and requested an itemized statement from our client. Once we receive it, we will mail you a copy. if you have any questions, please email me at ******************************** or call us toll free ************.
****
Forest Recovery Services
Initial Complaint
Date:11/12/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with money lion , I do not have a contract with forest recovery services llc, they did not provide me with the original contract as I requested.Business Response
Date: 11/18/2024
Dear Mr. **************** your request, we have closed this account. If you have any questions, please feel free to contact me at ******************************** or ************.
****
Initial Complaint
Date:10/30/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22490745
I am rejecting this response because:The bill you refer to is under a business name and not my name and I demand it is removed from my credit report
Sincerely,
***** *****Business Response
Date: 10/30/2024
Dear ***** *****,
Thank you for reaching out. You have delinquent account balance with the City of ************* Utility department. I will mail you a copy of that ****.
****
**********************************************************
************
Business Response
Date: 10/30/2024
Dear ***** *****,
Thank you for reaching out. We have coded the account as in dispute. The documents we mailed to you do not reference a business per the City of ************ You need to contact them to change the responsible party.
****
Initial Complaint
Date:10/17/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********************************. I do not have a contract with FOREST RECOVERY SERVICES. They did not provide me with the original contract as requested.Business Response
Date: 10/20/2024
Dear ***** *****,
Thank you for reaching out. I have attached the itemized account statement from ********. I have also mailed a copy to you. Please let me know if you have any questions.
****
**********************************************************
************
Initial Complaint
Date:10/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22425706
I am rejecting this response because: Date Sent: 10/16/2024 12:04:50 PM
WE WILL NOT PAY OUT OF POCKET ...THEY SHOULD HANDLE THIS JUST LIKE OTHER AMBULANCE COMPANIES DO AND OUR SUCCESSFUL .. FILE A CLAIM WITH ***************************..
Sincerely,
*** ******Customer Answer
Date: 10/16/2024
FOREST RECOVERY SERVICE IS IGNORING CONTACTING OUR INSURANCE COMPANY BY FILING A CLAM TO GET THEIR MONEY THAT THEIR ASKING FOR. INSTEAD THEY WANT US TO PAY OUT OF POCKET FOR WHAT THEIR ASKING FOR????Customer Answer
Date: 10/16/2024
TO WHOM IT MAY CONCERN ..... FOREST RECOVERY SERVICE IS HESITATING IN FILING AN INSURANCE CLAIM WITH OUR INSURANCE COMPANY AND "INDICATING" THEY WANT US TO PAY OUT OF POCKET????Customer Answer
Date: 10/16/2024
TO WHOM IT MAY CONCERN FOREST RECOVERY SERVICE IS INDICATING THEY DO NOT WANT TO FILE A CLAIM FOR OUR INSURANCE COMPANY FOR PAYMENT BUT HAVE US PAY THEM OUT OF POCKET. WHY ???Business Response
Date: 10/16/2024
Dear Mr. ******************* you for reaching out. I have requested an itemized statement of the account from Heartland Ambulance. Once I receive it, I will forward it to you. Please feel free to email me at admin@forestrecoveryservices or call our office toll free at ************.
****
************
Business Response
Date: 10/28/2024
We have closed this account per your requestCustomer Answer
Date: 10/28/2024
I **** NO IDEA WHAT'S GOING ON HERE. THIS WAY OVER MY HEAD. JUST SEND ME A LETTER IN THE THE US MAIL. THANKS!Customer Answer
Date: 10/16/2024
WE WILL NOT PAY OUT OF POCKET ...THEY SHOULD HANDLE THIS JUST LIKE OTHER AMBULANCE COMPANIES DO AND OUR SUCCESSFUL .. FILE A CLAIM WITH ***************************..Customer Answer
Date: 10/28/2024
I HAVE NO IDEA WHAT YOUR SAYING HERE..SEND ME A SIMPLE LETTER IN THE US MAIL THANKS!Customer Answer
Date: 10/28/2024
I REALLY DON'T UNDERSTAND WHAT YOUR SAYING HERE WITH ALL THE JUMPING AROUND THAT'S NEEDED.. SEND ME A PLAIN LETTER IN THE US MAIL. THANKS!Customer Answer
Date: 10/29/2024
Complaint: 22425706
I am rejecting this response because: Date Sent: 10/28/2024 5:31:02 PM
I REALLY DON'T UNDERSTAND WHAT YOUR SAYING HERE WITH ALL THE JUMPING AROUND THAT'S NEEDED.. SEND ME A PLAIN LETTER IN THE US MAIL. THANKS!
Sincerely,
*** ******Business Response
Date: 10/29/2024
Per your request, we have sent a letter.Initial Complaint
Date:09/11/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with Forest Recovery Service I do not have a contract with Forest Recovery Service they did not provide me with the original contract as I requestedBusiness Response
Date: 09/12/2024
Dear ******* ********,
Thank you for reaching out. Per your request, we are canceling this account. It will be removed from the credit bureaus.
Thank you,
****
**********************************************************
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