Real Estate
Phillip Scott Management and Investments, LLCComplaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ********** 02/08/2023, I signed a lease contract with ********************************* Management to rent a property at the Gaby Homes in ***********, **. ********************************* Management is the company managing this property on behalf of *********** Residences LLC, with ownership manager *********************. Upon the agreement of the contract that was signed by myself and *************** on 02/08/2023, it included in Section 28 a Cable Internet Addendum that provided ******** services at an agreed rate of $89 dollars a month that was to be included in rental payment. The addendum states the owner of the property agreed to provide these effective March 17th 2022. However, I was never provided the agreed upon ******** services in the contract which is a breach of contract, as these services are stated in the lease as services I would receive as a tenant. I was told that ******** was not offered on the property. However, I reached out to ******** and confirmed 200 ***************** was serviceable as well there was historical records of service on the property. In not being provided these services, this is a breach of contract on behalf of ********************************* Management and *********** Residences LLC, and I am requesting a refund of my security deposit immediately and confirmation that the lease contract is terminated immediately. I have attached my lease agreement as evidence.Business Response
Date: 03/20/2023
Hello
We apologize you had a bad experience. To the best of our knowledge, Spectrum will provide the service to your community for your unit and thus the package offered. Please let us know what other concerns you may have.
*******
Customer Answer
Date: 03/21/2023
Complaint: ********
I am rejecting this response because:Please see attached screenshot of bill, if the business is making this claim it would have been charged and included in my rent payment, and thus it is not included. As I agreed to the addendum Section 28, it should be included with the rental charges where in fact it is not as they refuse to offer the service.
Phillip Scott Management does state they include ******** services on the property, but instead of honoring this agreement offered a ******** internet package in its place which is not stated anywhere in the lease contract. In fact, I spoke to *******, the owner of Phillip Scott Management and he claimed it was not on the property as ******** could not verify the address. I am unsure why the business is claiming this, as this not a factual statement from management or ******* the owner.
Sincerely,
***********************Business Response
Date: 03/22/2023
Hello,
We have communicated the owner's position to the resident and am awaiting their response.
Respectfully
Phillip S. Management and Investments
Initial Complaint
Date:01/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a tenant of The Waverly which is "managed" by Phillip Scott Management and Investments, LLC.It's been a radical downhill experience since moving in November 2021.Initially the property manager was timely, friendly and very kind.Over time maintenance requests slowly started to be neglected and the last couple of months of been absolutely disgusting. Maintenance is OFTEN here renovating EMPTY apartments but neglecting ALL repairs for current tenants. Some of the stories from others are even worse than mine.I have 5 open maintenance requests ranging back as far as August. With NOT ONE response or acknowledgement.Current issues:- MOLD - GERMAN ROACHES EVERYWHERE, INSIDE and OUTSIDE THE BUILDING - Windows are broken - Front door broken - Broken lights - Severe ***** infestation IN MY OVEN - ******* machines broken The last straw was when I came home a couple weeks ago to find the "Property Manager" and her HUSBAND inside my unit WITHOUT NOTICE.When I asked them to leave the husband became hostile, pushed me out of the way and when I said they were trespassing turned around and charged at me with a s**** driver in his hand.I have emailed the "manager" and received NO response.Seems like something VERY sketchy is going as there is NO WAY to hold anyone accountable or have any repairs done.Business Response
Date: 01/04/2023
Hello ********************,
We do apologize you feel you have had a poor experience. It was nice speaking with you today and we are glad we have come to arrangement that is best for both parties.
We wish you the best
Phillip Scott Management and Investments
Customer Answer
Date: 01/05/2023
Complaint: 18672192
I am rejecting this response because:
I am still waiting to hear back from ******* on whether they will do all my outstanding repairs.
Sincerely,
***************************Customer Answer
Date: 01/25/2023
This response was provided verbally to BBB:
The business addressed some of the issues, however not to my satisfaction. I have moved out of that property, and the complaint can be closed reflecting my dissatisfaction.
Initial Complaint
Date:12/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SCAMMERS!!!The employee ****** was super responsive via text prior to showing us the available unit. Once we saw the unit, she stated texting me is better to get a response from me, dont call which I thought was strange but also she made it seem as though she is extremely busy. That same night after we saw the unit, we hadnt submitted our applications for the unit just yet and ****** went out of her way to let us know via text No applications from todays tour have come in yet. Just wanted to update you. A sly way of trying to give us hope so wed apply. We let her know the next day that we applied and have not heard from her SINCE. Not even a rejection of our applications. Weve called, emailed, texted her number and the business number associated with this company. NO RESPONSE! They took our money and went silent. We do not trust this company. We shouldve looked at their ****** reviews! Theyve been scamming people for years! We are so concerned too because we gave them all Of our personal information!! Legal documents! Theyre taking application money from people and leaving them high & dry!! Terrifying!Customer Answer
Date: 01/27/2023
Better Business Bureau:
The business has refunded our money and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied to a duplex on December 9th that was listed on their website and never received a contact back as to whether or not it even was viewed or if I got denied or accepted. I have called and left multiple voicemails and text messages and have gotten no response. This LLC is collecting application fees and removing whats listed on their website. Two other people applied with me and they got scammed as well in the situation.Business Response
Date: 12/19/2022
Our apologies for any lack of communications on your applications. We had multiple people submit applications for this property. This property has been rented out and your applications fees were refunded back to your credit cards today. Should you have any further concerns on this matter please don't hesitate to contact us.
Thank you
Phillip Scott Management and Investments
Customer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/30/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I arrived at my new apartment on the first day of my lease (November 5, 2022), the keypad lock to the front door was out of batteries so there was no way I could get inside. It took ********************************* Management 2 days to respond to my emergency request and fix the lock. In the meantime, I had to call a locksmith to let me into my apartment which cost me $426. ********************************* Management refused to reimburse me this amount which is absurd since they gave me a lock which did not open and I would have been stranded outside for 2 days had I not taken action. ********************************* Management is refusing to take responsibility for a mistake they made. I am requesting a reimbursement of the locksmith fee of $426 I paid. It is the responsibility of the building owner to ensure the door has a proper lock installed at the time of the lease start date so that a tenant would be able to enter the apartment.Business Response
Date: 01/13/2023
We apologize you had a bad experience. What is your address so we can look into this matter for you.Customer Answer
Date: 01/14/2023
Complaint: ********
Hello, my address is **************************************************************************. Let me know if I can answer any additional questions on this matter.I am rejecting this response because: no refund has been provided yet but thank you for responding.
Sincerely,
*********************
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