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Business Profile

Used Car Dealers

SB Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2022 sold me a car that had been in accident seatbelts are locked air bag deployed I didn't know this at time of purchase

    Business Response

    Date: 05/26/2023

    My name is ******************* from sb auto sales in three years in business we have almost **** customers, unfortunately we cannot make every customer happy. As you can see in the bill of sale this is a cheap vehicle we call it transportation. We take the vehicles to the mechanic to get looked over but this vehicle was an out of state so its a long trip and its not a brand new car. When purchasing the vehicle we explained it was solf as is and they signed the paperwork. Im sorry they feel the way they feel but i will not be refunding any money.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2013 **** Edge from SB Auto Sales. The owner ***** told me this was a pristine car with no issues. I drove it home an hour away and noticed the brakes started feeling spongey. I called the dealer and told him that I would take it to a mechanic and let him know. The mechanic told me there were several serious issues with the car, so I took the car back to SB Auto Sales and said I wanted a refund. The owner offered to have his mechanic repair the issues. They kept the car for a week and called me saying it was ready. I picked it up and their mechanic told me again there was nothing wrong with the car. I told the owner I would take it to another mechanic to confirm. The second mechanic confirmed what my first mechanic had diagnosed that there are indeed serious issues with this car. The dealer is now avoiding my calls and has told me to just go somewhere else and trade it in.

    Business Response

    Date: 02/03/2023

    I read the complaint and i disagree. When ************** came in to purchase the vehicle the car ran great and there were no problems, she even had her son look over the car as well. As far as repairs we tried to help her out and brought it to ************ where he didnt find any issues. ************* signed our buyers guide stating that the vehicle has no warranty and is sold "AS IS". We do try and make our customers happy unfortunately this wasnt the case. 

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase. August 20,2022 Amount paid $1200. Plus trade of my dodge caravan. $4000. Purchased a 2012 Chrysler 300 from SB Auto sales in ****** ** .. Was told several times in access that this car is being sold as is ... And that it was in pristine condition.turns out ..the A/C went out the next day.took car to mechanic shop and found out it's gonna cost me over $5000. For the cracked motor and whole new a/c condenser and compressor along with all spark plugs, wires and all the coil packs, also everything was covered in silicone foam to hold the whole engine together ..I am a single mom who now has no vehicle or family to help me. Not only do I want my money back but I also want SB auto sales to pay for the work that has to be fixed on my car and a formal apology from ***** the owner. I'm praying I can get some help as I don't know what to do now. And the need to warn buyers NEVER to purchase any vehicle from them ever again..I am NOT the first person to have this done to me by SB auto sales..but I'm praying I will be the last ..thank you very much...

    Business Response

    Date: 09/20/2022

    WE ARE VERY SORRY THAT THIS HAS HAPPENED TO THE CUSTOMER, BUT WE SELL OUR ***S SOLD AS IS NO WARRANTY AT ALL JUST LIKE THE *** SHE TRADED IN WE HAVE HAD TO PUT IN ******* TO FIX IT TO BE ABLE TO *************. 

SB Auto Sales is NOT a BBB Accredited Business.

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