Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered plantation shutters paid 1/2 its been ***** months never received I call I text no one calls back no one texts back

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13, ***** from Shutters Professionals came to measure our windows and a sliding door for interior shutters. The price was agreed upon and we gave him a check for our deposit. Delivery was 4-6 wks for windows and 8-12 wks for the sliding door. There were multiple delays. We were finally given an installation date of March 12, arrival 11am-1pm. The day before installation, I texted the company about the payment method for the remaining balance and was told Id have to pay the installer or call with a credit card. I was fine with that. I waited all day at home that day. No one came. No one called to reschedule or say they were running late. I finally got in touch with ***** through texts and he texted that they are talking to the owner and theyll get back to us. What a headache! It seems like no one knows what is going on in the office. This is unprofessional and poor customer service. Here we are, 4 months later and they really havent done anything for us so Im requesting my deposit back.

  Business Response

  Date: 03/17/2025

  Your order is shipping out this week. Will send you confirmation.. order shouldnt have been sold 4-6 weeks and o have corrected ***** on this. Also the company has new ownership so there is a transition period.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for plantation shutters with this company on August 29, 2024 and 50% payment was paid by check at that time. Estimated lead time was 4 - 6 weeks in writing on the order form. It has now been almost 6 months and no delivery/installation. I have contacted them by text many times for information and am always told they will check on the order and get back to me. Phone calls always go to voice mail. Almost every time the response is another delay due to the supplier. In December I told them in writing (via text) I wanted to cancel the order and expected a full refund of my deposit. There has been no communication since.

  Business Response

  Date: 02/10/2025

  Sorry for the delays. This is why we no longer offer express shipping. Your order will be installed by the end of the month. If you want to cancel your order we cannot refund. The deposit since we have already paid for the shutters and since they are custom made we cannot get a refund either. Your deposit doesnt cover the cost of your order. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22918218
  
  I am rejecting this response because: For almost 6 months this has been the response each time I inquired about the delay. "Our supplier is having issues and we expect to have your shutters in 7 to 10 days" How do we know this is not just another ploy to delay further? After most of the messages I left them (since they never answer their phone) why should I settle for the same response again? They stated IN WRITING at the time my order was placed that delivery would be made/installed in 4 - 6 weeks. When I signed their order form on August 29 2024 and gave them my check for $2,857.50 we entered into an agreement that both parties should be accountable for upholding. They have not been truthful with me in the past .... why should I expect them to be now? 
  
  Sincerely,
  
  **** Lessen

  Business Response

  Date: 02/11/2025

  Mr. Lessen,

  ****** has sent you a screen shot of ETA.. Paperwork says *** which means estimated time of arrival NOT guaranteed with a disclaimer in the terms and conditions signed and agreed to. You will have your shutters within the next few weeks finally. If youd like to cancel you can but forfeit your deposit since these are custom to your home and your deposit doesnt cover all of the costs involved.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered plantation shutters in Oct. 2024. They told us it would be 4-6 weeks and they asked for $1500. deposit. Weve called them a few times and they never answer they just text. Its like they dont want to talk to you. Each time, we get told it will be a little longer. The date just keeps getting pushed out further and further with some kind of excuse each time. We finally asked for a refund and weve asked more than once with no response!

  Business Response

  Date: 02/17/2025

  Youll receive your refund within 6 weeks. 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF THEY ACTUALLY ISSUE THE REFUND within 6 weeks.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 22894819
  

  See details in uploaded document. We were promised a refund in 6 weeks from the February 17th notification shown in the upload. No Shutters ever delivered and the only acceptable solution is to get our money back as promised.

  
  Sincerely,
  
  ******/****** ********

  Business Response

  Date: 04/02/2025

  As of January 1st interior Installations of Florida LLC was dissolved with assists being bought by new company Shutter Professionals **** Jobs sold under previous business in 2024 are being addressed including yours. Shutter professionals **** chooses not to deal with BBB due to their unfair and biased business practices. We will not use this platform as communication. 
  contact us thru email at ********************************************************************

   

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2024 we met with ****** from Shutters Professional to review installing plantation shutters on our living room sliding doors and bedroom sliding doors. After discussion, we agreed upon 3 sections of motorized blinds for the living room and plantation shutters for the bedroom. We wrote a check for the deposit of $1,125.00 (which cleared our bank shortly thereafter) with an anticipated installation date of four to six weeks. As of this date, November 13, 2024, no shutters and no return calls from the vendor.

  Business Response

  Date: 11/14/2024

  One week after the sale ***** called our office several times claiming he was getting ripped off. After calling ***** and telling him if he wanted to wait ***** weeks Id give him a better price he said that was fine.  Now apparently ***** has *********** or is impatient. Either way a refund has been issued. We did a great job for ***** on his whole house and yet he chose not to say ONE good thing on any review site but, now due to his own bad memory chooses to complain about us. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22nd 2023, I agreed to a price of $3800 and paid half as a deposit to shutter professionals for shutters on five windows and a sliding glass door of my house. At the time that their employee came out to measure my windows, I informed him new windows would be going in that were hurricane proof and thicker than the current windows that were in place and asked if we needed to wait to do the measurements. ***** told me no, that he would account for that when he placed the order. On February 21st and 22nd the installers came to put in the shutters. Two of the windows did not fit since the new windows were thicker than ***** anticipated. The installer took the shutters that did not fit with him and told me that new ones would be ordered and would be cheaper than these. He also said that someone from the office would call to collect the remaining payment minus the two windows that could not go in. Later on the 22nd I did receive a phone call stating that they understood two shutters could not go in and that new ones would be ordered. They processed a payment for the remaining balance without deducting the price for the two windows that couldn't go in. I continued to try to work with them for 6 months with repeated trips to my house to remeasure and text messages telling me shutters were ordered and their expected delivery date. However, now they are telling me I have to pay for the new shutters since it's not their fault the other ones didn't fit and that they will not be giving me a refund for the previous shutter. I have text messages with them outlining the 6 months of promised shutters which was essentially a waste of time as well as bank statements showing the full $3,800 has been paid. At this point I would like your help getting a refund of my money for shutters I did not receive and to ensure they do not do this to any other customer.

  Business Response

  Date: 09/06/2024

  Customer replaced their windows in between ordering their shutters and installation causing shutters to hit the new windows customer had installed. This is in no way ********************** fault since customer took it upon themselves to change their windows after ordering.. shutters were delivered and installed as promised.. this claim is frivolous and if it ***** our business being posted BBB and the customer will be held liable.. we have offered to order new shutters for the customer at cost and this was unacceptable to the customer. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22245855
  
  I am rejecting this response because:
  I specifically told the sales *** that the new windows would be going in and asked if we needed to wait to measure and ***** told me no it was ok. How is that my fault??

  Also I was charged and paid for shutters that I do not have. Even if they don't fit how can you charge me $630 for a product and not give it to me. Your installer took the shutters with them when they left. 

  
  Sincerely
  
  ***********************

  Business Response

  Date: 09/12/2024

  Shutters have been reordered but now have noticed customer did a credit card chargeback. Do you want the shutters or should i cancel?

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  Shutter Professionals has reached out to me and offered to order new shutters for the 2 windows at no cost to me. In turn I have cancelled my charge back claim with my credit card company. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a $2200 with Shutter Professionals The Villages. My order was placed in January after a friend recommended them. I gave a deposit of $1100.00 and was told I would have my shutters in ***** weeks after months of asking when my order would arrive I was told it had never been placed. Again false promises and lack of communication I still have neither my shutters nor my deposit back. I was told they are a family business and I placed my order with *************************. I am a recent widow and cannot afford to take a hit like this. Office number is ****** at ************ Micahs number is ************. I sure am hoping you might be able to help me. It is now the end of August and this situation is making me ill.

  Business Response

  Date: 08/26/2024

  Your refund was sent back to your credit card last week. As you may know refunds to credit cards arent instant. Please keep checking your credit card you used for the deposit.

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased plantation shutters from Shutter Professionals on 8/2/2019 they were promised to be delivered and installed in 8 weeks which they were installed 8/9/2019. I purchased what was listed as lifetime warranty. The company also offers a ******************* Guarantee that promises to cover 2 instances per order of damage for any reason." They also advertise on their website that they have an A+ rating and accredited with the BBB which actually has the rated C+ and they are not accredited by BBB. On 3/29/24, I contacted the company to request repairs because the shutters in on front bedroom and the master bathroom were broken, due them constantly getting stuck, they broke away from the tilt rods. I spoke the company's contact person whose name is ****** via text that day. ****** stated she would contact the owner whose name is ******* ****** on 4/1/24 and get it figured out. On 4/3/24 I rec'd a text from ****** stating the owner was out until the following day. I heard nothing until 4/8/24 from ****** stating that the owner ******* ****** was to give an update, but she was out sick. 4/26/24 I contacted ****** again via text she said she would check with the owner again and would send ***** out to inspect the shutters we agreed he would come on 5/6/24.On 5/6/24 I received a text to say ***** was sick and would not be able to come, so we agreed to reschedule to come out on 5/7/24. ***** came and inspected the shutters and stated that he should return in 2 weeks to do the replacement of the shutters. It is now August 2024, I have texted multiple times and each time its a different excuse. I was told recently by ****** I would have to wait another 6 weeks until September. The owner ******* ****** finally contacted me on 8/13/24 to say she has been working with the Manufacturer to get the parts that are on back order shipped. I requested an approximate date and no response. I have been waiting 5 months since I first contacted them and I need some resolve.

  Business Response

  Date: 09/01/2024

  We are working on getting these for you but the manufacturer EXUS shutters changed suppliers so color match is now an issue. We are working on this for you. But if youd like oyhre more than welcome to contact exus shutters as well since you have a manufacturers warranty as well

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22155576
  
  I am rejecting this response because: This is the first I am hearing of this, the last I heard you were were working with the manufacturer  and it was on back order now you're saying they do not have the basic white color shutters that I need. Is there anyway for the company to replace the blinds using some other manufacturer as I do not think it is fair for me to continue to wait as it is going on 6 months since I first contacted shutter professionals regarding this issue. One set of shutters that is in need of replacement is in a front room that faces out to the neighborhood street and it is very unsightly. Is Shutter Professionals able to replace my shutters using some other company and if not how long am I expected to wait and what other solutions do you as the company provide to consumers who have been dealing with this issue? 
  
  Sincerely,
  
  ******* ****-*********

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $8,300.00 spent on shutters from this company, they offer lifetime warranty, warranty requested on April 26, 2022, I spoke to ******* and **************************** (the owner) offered to resolve the issue, 1 year and a half later, NO response to my request, Im still waiting to get the failing blinds replaced. Careless customer care.

  Business Response

  Date: 12/20/2023

  Sorry for the delay but it is being handled. Expect a call today or tomorrow if not already.

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20958496
  
  I am rejecting this response because: I have not received  any calls from them, l have been waiting for more than a year to get the defective shutters replaced,  I want my money back. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shutters were ordered 5/18/23 with a 10 week delivery time. Have been trying to reach company for an update with no response. Have gone to office location and it is closed. Gave company $2500 deposit. Emails have been done. The voice mailbox is full so messages cant be done.

  Business Response

  Date: 08/16/2023

  I was told that this complaint was a mistake? We installed tempshades at ******************* new house over the weekend and she just moved in. Her new shutters are being installed this Thursday.