Business ProfileforCastriota Chevrolet, Inc.

Purchased a 72 month vehicle protection plan for the tires on my new vehicle with a zero deductible with dealership through Fidelity ****************. Got road damage to the tire on May 27 2023 at 6pm. **************** and dealership were both closed. I took it to Pepboys and they stated the tire could not be patched but had to be replaced. total cost $227.36. On Monday May 29th I initialed a claim with Fidelity and the claim was denied I then went through the dispute process with Fidelity and was once again denied. I called my sales person at Castriota and sent him all the paperwork. I spoke with him (*****) several times. On Aug 1st I called Castriota only to find out that ***** was no longer there so on Aug 7th I drove to dealership to hand over all the paperwork for the denied claim. On Aug 8th I called by sales manager ***** and told I waited too long to get the dealership involved. If the warranty is for 72 months and I did contact the dealership prior why am I being penalized for the dealership lack of action. I was told no one was going to cover the tire. I understand that $227.36 is not a huge amount of money but for a senior citizen on a fixed income it means buying food or not.All I received from the dealership was that I should known the proper submission for Pepboys to replace the tire. I have no idea why I should be out of luck as I need Fidelity to approve the claim first and they aren't open and neither is the dealership. No one at the dealership mentioned when I was purchasing the warranty that they only open Monday to Friday 9 - 5 and on Saturday until 3pm and if you're out side of that window there is no one to give you authorization.When I said I would like to speak to the owners of Castriota I was informed by ***** (Sales Manager) that I was as high on the phone list as I was going to get and he (*****) had the ultimate say and there was nothing I could do about it.I'm sorry but this isn't right the warranty is for 72 months and should be covered. I purchased in good faith the warranty from the dealership and they should stand behind the products they sell to the consumer.