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Business Profile

Pool Contractors

Tim's Tile & Marcite, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tim and Mathew will say anything to get your money. They are not to be trusted. They miscounted our caretakers, installed incorrect returns, and then applied a faulty coating, after acknowledging it was bad, throughout our entire pool and hot tub.

    Ironically, it was to our best fortune that the coating was faulty, as their craftsmanship was terrible. They literally covered a caretaker to the point it was non functional. They were compensated directly from the manufacturer to remove the coating, however, they argued with us for days about the removal.

    Communication is another atrocity you’ll experience if you choose these people. We never had a project manager, and when asked, they said there was none, just an office rep that couldn’t even relay the counts correctly. The best parts were when we questioned their errors, it is total denial. Oh, if you say anything you’re rushing them, and if you don’t say anything, they let the project go for months, even though they drained your pool left it as a gapping wound.

    How about all the mess they make, and don’t seem to care about? Brand new pavers? Who cares! Let’s just leave bright blue staining all over the deck and new coping. You know what’s better, when they take steel brushes to scape and essentially chisel away your brand new pavers.

    How about a skimmer installation in which they leave it complete out of level? See our communication paragraph, and you’ll know how that went. Yes! I too would like to have to fight for a level skimmer!

    Then, after living through this for literally months, they have to nerve to present me a draw statement for work which was not complete! That’s right! Tim, whom directly told us to our face that this screw up (when they coated our entire pool and spa with faulty material) does not represent their work, and would not charge us a dime until they made it right, withdrew his statements, lied to his company co-owner, and demanded an inflated payment to continue their rampage.

    Business Response

    Date: 11/02/2023

    Please direct any concerns or questions regarding this project to our attorney:


    ***** ** ****** ****
    *** ** ******** *****
    ********** **  *****
    ******* ***** ********
    Fax: (352) 637-6025

     

    Customer Answer

    Date: 11/06/2023



    Complaint: ********



    I am rejecting this response because:


    Our lawyer will be in contact with you.


    Sincerely,



    ***** ********

Tim's Tile & Marcite, Inc. is NOT a BBB Accredited Business.

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