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Business Profile

Auto Customizations

DB Customz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a truck grill for my Toyota Tacoma on September 26, 2023. Was told that there was a 6 to 8 week lead time and that’s when I would receive my grill. Fast forward to December I was told that he was shut down and I would be getting a refund by February. That’s not the case, I was told I would receive my money in full by April 15. He’s not replying to emails, phone calls, or Instagram business chats, but he is active on the platform and is ignoring me. He keeps giving me the runaround instead of refunding me.

    Business Response

    Date: 04/24/2024

    Toyota Corp has issued a Cease and Desist with a lawsuit to us.  We were able to issue refunds to 90% of the customers.  However, there is still 13 orders to be refunded or fulfilled.  We will be back up and running in June.  Apologies for taking so long.  This lawsuit has caused our bank accounts to get locked. 

    Customer Answer

    Date: 04/24/2024


    Complaint: 21618413

    I am rejecting this response because:
    Every time I talk to you, you push the date back further and further, you keep changing your story yet you like to boast about how much money you’re making in the oil fields, but wont refund the money. It doesn’t  make any sense you’ve told me that you would Venmo me the money as a refund and you have still yet to do that . First it was “ refund in February” then “ refund by  may. Then Mid April, and now it’s June? Get real dude 
    Sincerely,

    Taylor *******

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 06, 2023 $764.10 Talked with Danny and he stated his shop was shutting down till June supposedly. He promised the rest of us he owed money to would be refunded by mid January-Feb. His accounts are locked up and hasn’t responded back with any updates. Phones calls are ignored and emails are as well. I am a veteran like him and he is doing us a disservice to us and everyone else. If he didn’t start anything with builds then he should have our money on hold not being used for his trucking work or whatever he is doing now. Even if he gave us a status it would have been good. I wonder how many people are still left to give back their money. I’ve been following him for years and am very d with his service and if he couldn’t fulfill his promises then he should have shut down his shop last year.

DB Customz is NOT a BBB Accredited Business.

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