Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was March 20 and 21, 2025.This is a security service I hired to work at hotels for 2 schools/2nights on their senior trips to ************I have copies of the checks I sent to Fast Guard Service and the ***** receipts.The 4 guards never did show up at the schools on the nights for which they were paid.I have called and written letters which included copies of everything.I was promised a refund, but they just keep telling me to check with their "refund department."Of course there is no such thing! My schools deserve a refund ($750 each.)

  Business Response

  Date: 07/26/2025

  Thank you for bringing this to my attention; After reviewing the file we confirmed that guards did show up on the second night but there was an issue on the first night of coverage but the guards did show up for the second night of service resulting in a partial refund listed (after your transaction ******; Credit note created for $750.00 from invoice INV-******; with a note sent to customer credit due for 1st day of ************************. The email was sent out to you for your records; Fast Guard Service also offered to provide a guard for any other services that you may have had in the coming weeks. We apologize for the misunderstanding and a check will be mailed to you for the balance this coming Monday 7/28/25.

   

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23652030
  
  I am rejecting this response because:  I never received any "credit" from Fast Guard.  How do I find that and what is it?  Fast Guard says 2 guards did show up for work on the second night but I NEVER saw them.  As I said, the man I saw in the lobby of one of the hotels had on a dirty shirt  with letters ironed on it that said SECURITY.  The contract was for 4 guards, 2 guards at each hotel.  If they want to count the one guard I saw, then they still owe the schools for the other one and the second school!
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/01/2025

  Fast Guard is ignoring the fact that there were supposed to be FOUR guards each night, 2 per school.  There were NO GUARDS on the first night and as I stated earlier, I saw one guard in the lobby of one hotel, but the school principal advised me that no guards came to the second school for the second night.  I'll give them credit for the ONE GUARD I saw in the t-shirt, but that was certainly not what we paid for.  Should I send all the paperwork/contracts?Thank you.

  Business Response

  Date: 08/07/2025

  Thank you for bringing this matter to our attention. We had a full communication with the client on this matter and a refund of $750 was issued to the client in 2 form of check one for each school in the amount of $375 for the no show of 1 guard per location per school. 

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23652030
  
  I am rejecting this response because:  I NEVER received any checks from Fast Guard.  Can they please produce copies of these payments.  Also, they were contracted to provide us with 2 guards for each 2 schools for 2 nights.  That would be 8 guards.  They say they provided us with 2 guards, NO MORE!  Therefore if we divide the $1500 by 8 guards that would be $187.50 per guard.  They admit they only provided 2 guards and we will give them that even though I never saw the second guard.  $1500 paid by schools - 2 guards showed up X $187.50 each =$375 credit.  School checks for $1500 -$375 credit for 2 guards means $1125 this company still owes my schools.  Again, please ask them to send copies of their checks.  Thank you.  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired 2 guards for June *****, 2025 from Fast Guard for our location in ***********, **. The 2 guards showed up late on Wednesday, June 25 and Thursday, June 26, but did not show up at all on Friday June 27, 2025. Upon calling Fast Guard, we were informed that there the guards had car trouble. At no time did anyone call to communicate this to us. We had to call Fast Guard multiple times to get any updates on rather they would send out another guard or not. We finally gave us and asked for a refund for security service for Friday night June 27, 2025. We told them this over the phone on Friday night, and we sent an email on Monday June 30, 2025 in which the email was opened and read by at least 2 employees. Since this time we have not heard from anyone at Fast Guard. We would like a refund for the 1st guard service from Invoice ****** for the 5 hours at $29.50 per hour which is $147.50 We would also like a refund from the 2nd guard service from invoice ****** for the 5 hours at $29.50 per hour which is $147.50. Our total refund should be $295.00.

  Business Response

  Date: 07/03/2025

  *******,
  
  
  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused during your recent service with Fast Guard. What youve described does not reflect the high standards we hold ourselves to, and we understand your disappointment.
  
  
  We truly value your feedback and would like the opportunity to make this right. We are currently reviewing your case internally and are committed to issuing a full refund for the missed night of service. Additionally, wed like to offer you a complimentary credit toward a future security service to demonstrate our commitment to your satisfaction.
  
  
  Please reach out to us directly at ************************************************************ or call (phone number) at your earliest convenience so we can finalize the refund and arrange your service credit.
  
  
  If were able to resolve this to your satisfaction, wed greatly appreciate it if you would consider updating your review to reflect the full scope of our efforts to make things right.
  
  
  Looking forward to speaking with you and earning back your trust.
  
  
  Warm regards,

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 07/03/2025

  Fast Guard refunded the $295 today 7/3/25.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2023, I requested bodyguard services and paid the amount of $621.00. They were not able to fulfill the request. However, I have been trying to get a refund from them and the attempts have been unsuccessful. This company is a scam.

  Business Response

  Date: 10/10/2023

  This was a short notice for service requested and was unable to find coverage in a 30 minutes window.  Due to our company policy it caused a delay which we apologized for to the client and he accepted. Attached is he proof of refund and client confirm receipt. 

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20653700
  
  I am rejecting this response because:
  

  Correct, I confirmed receipt of the email with the refund receipt. However, I haven't received the refund yet after almost 1 week.

  Once, I receive the refund I will communicate that in here.

  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 07/09/2024

  This client was refunded on 10/6/23 (see attached); update our profile accordingly 

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called company and hired two security guards for three Friday nights. Paid company $1863.00 for the guard service. Guards never showed. Numerous attempts calling company and was told "we will look into it and call you back" Never got any call back or response.

  Business Response

  Date: 05/09/2023

  I am sorry that you feel that way but on several occasions my team has offered you a refund; I will do this again as per our conversation; you will be refunded immediately. I believe that you feel that filing a complaint with the Better Business Bureau would somehow add insult to injury; I assure you that we have seen this behavior before. Your refund will be entered today.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this security service for Dec 4, for personal protection for a court sanctioned obtaining of personal property in Shelby ********* **. I paid $ ****** ahead of time for a half day of protection. For ~5 days prior to contracted service (invoice # ****** dated 11/28/22) I called Fast Guard Service every day to ask why I had not been called by the guard assigned to me. Each time I was told it was arranged and they would have the guard call me right away. The night before I called around 4 pm, and told they would look in to it and call me right back. They did not. Finally reaching someone at 9:30 pm, they admitted to a scheduling error, but there would be someone would be at the address in the morning. When I arrived at the location the next morning at 9 am, there was no guard. All the other people hired were there including a videographer, movers, packers, and a court appointed officer. While organizing all these people I received a phone call saying the guard was there waiting for me since 8:30. I asked each of the people I hired if they had seen the supposed guard and they had not. I checked all the parked vehicles, and there was no one else there. I did not have the time to argue with this phone call from an annoyed security service telling me someone was there but who obviously went to the wrong place, and had to hang up. I was in a volatile situation but fortunately the court was able to send an officer there for protection. After everything was completed that day I called the toll free number saying I wanted a refund for the service not rendered. Since then I have now made a half dozen calls and get the same run around. The sales force checks the invoice number and says I have to deal with accounting, but they are not allowed to transfer anyone to accounting, and can only take a message to call me back. I have been calling every couple of days and never received the promised call back. I want a refund for the $****** I paid up front.

  Business Response

  Date: 07/09/2024

  Client was refunded in full on 1/17/23(see attachment); update our profile accordingly

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pre-paid for security services and signed a contract for this company to provide us with security for an event. The day of the event, no one showed up. Contacts are unresponsive in my attempts to request a refund for a lack of services provided.

  Business Response

  Date: 07/09/2024

  The refund was provided to client on 1/11/23(see attached); we did not know that the account was not updated and  closed. Update our profile accordingly.