Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,
I spoke to a representative from Doorloop and they actively trying to seeking the individual responsible and I have received the funds back. I have been made whole and have no other issues. Thank you so much tor your quick response.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23405639
I am rejecting this response because: why would I provide more information. Who would talk to someone they dont trust with MORE information?! I want my issue resolved and you to look into other customers affected by this fraud
Sincerely,
***** ******
Business Response
Date: 06/04/2025
Hi *****, we're calling you soon to see what's going on and get to the bottom of this with you.Business Response
Date: 06/06/2025
Hi *****,
Thank you again for bringing this to our attention.
We did an internal case study and it looks like you were a tenant that used to pay rent through DoorLoop. It appears your property manager ******** didn't remove you once your lease was up which is why you're still receiving automated emails.
You can ignore the rent charge emails you're receiving and will not be charged anything.
We have also spoken with your property manager ******** and she confirmed you have been removed from the system and will no longer get emails. She also mentioned she spoke to you over the phone about this.
Hope this resolves everything, thank you so much again!
Customer Answer
Date: 06/04/2025
Im sorry. Why would share more information via phone with a company I do not trust?! No way! Its simple: delete my account and please chase after someone who tried to create a fraudulent storage unit for a known entity that does not offer online bill pay! I dont have the storage unit anymore, for almost a year now! And guess what, I called them to confirm they do not use doorloop and they confirmed I of course do not owe them any money what so ever! So, I highly recommend you look into who created this fake account to collect storage fees fraudulently ! Thank youCustomer Answer
Date: 06/09/2025
Complaint: 23405639
Im sorry. Why would share more information via phone with a company I do not trust?! No way! Its simple: delete my account and please chase after someone who tried to create a fraudulent storage unit for a known entity that does not offer online bill pay! I dont have the storage unit anymore, for almost a year now! And guess what, I called them to confirm they do not use doorloop and they confirmed I of course do not owe them any money what so ever! So, I highly recommend you look into who created this fake account to collect storage fees fraudulently ! Thank you
Sincerely,
***** ******Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the issue has been resolve, it was not DoorLoops fault it was Stripe and they fixed it, Im good TUBusiness Response
Date: 04/17/2025
Can someone from the BBB please reach out to my email directly to discuss this?Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23208915
I am rejecting this response because this has been a re-occurring issue amongst DoorLoop customers and this response is too vague. I would like to know what specifically you are doing to ensure this doesnt happen again. I had to put in too much time and effort to cancel the service and DoorLoop did too little too late.
Sincerely,
******* *.Business Response
Date: 04/30/2025
Hi *******, thank you so much for contacting us. We're happy to hear you spoke with our team and were able to get this resolved. Going forward, we're implementing new processes to ensure similar requests don't fall through the cracks. Hoping to work together with you in the near future, thank you again!Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** DufBusiness Response
Date: 03/12/2025
Hi ***, please give us some time to read through your transcripts and conversation history. We will also have accounting provide an explanation of your bill, and will contact you directly once we have more information.
Thank you so much for notifying us, were on it!
Business Response
Date: 03/13/2025
We have resolved the issue with ***.Initial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gashar *****Business Response
Date: 02/07/2025
Gashar, we are so sorry this wasn't routed to the correct department earlier. Our team is on it, will reach out to cancel your account and issue a refund.
We apologize for this experience and hope we can make things better perfect soon.Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Business Response
Date: 01/31/2025
Hi *****, thank you again for letting us know about this. I just emailed you instructions for what to do with your bank. We will also try and help by contacting your landlord and teaching them how to end the lease and submit a refund. Looking forward to hearing from you soon.
Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See AttachmentBusiness Response
Date: 01/13/2025
Hi *******,
We're sorry you're having issues with your property management company or owners of the building that are continuing to charge you rent even though they stopped managing the lease.
DoorLoop is just the software they use to collect rent. We do not manage the property ourselves and are not able to see or edit any of the leases.
Please have the property management company cancel your lease, or have them contact us and we can help them directly.
You can also send them this article: **************************************************************************
Lastly, you can login to your tenant portal and cancel any automatic recurring payments by following these instructions: *************************************************************************************************
Hope this helps!
Initial Complaint
Date:01/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,
This morning at 7:00AM MST, I received a call from JB *********************************** from ************************** and he explained to me that the first payment thru the property management portal can take 7 days. In my case, there was also an issue with the bank routing number.
I'm happy to say that the payment has now been deposited into my bank account at ***** and I'm very satisified with the response I received from Doorloop. Please close this complain out and let me know if you have any questions.Regards,
****
Business Response
Date: 01/06/2025
Hi ****, I'm happy to hear we helped resolve everything. We are here to help with anything needed at anytime. Speak soon!Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******
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