Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business refuses to answer my customer service inquiries, this ticket was closed within hours of submitting it without contact Netevia has $46798.49 owe to me in reserve funding. According to their agreements they are to return this money to me within 270 days of closure of the account. This account was closed on April 14, 2025 which means a release of funds is to be made no later than Jan 9th, 2026. I am trying to confirm the dates of release but i keep being ignored by Netevia when trying to confirm the data They also have $11697.85 from my other merchant account with ID **************** the last transaction there is March 31, 2025. 270 days would be Dec 26, 2025.They refuse to acknowledge this and provide me with a date of release. I want in writing the dates of release of my funds being held by them.

  

  Business Response

  Date: 09/16/2025

  Our *************** is available from 9:00 AM to 6:00 PM EST, Monday through Friday (excluding holidays).  Please reach out to them at ************ option 4, or send an email with the MID and DBA to *********************************************************.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23887768
  
  I am rejecting this response because:  I reached out to Netevia using their customer service portal and all my tickets just get closed without any communication.  Calling or emailing is just going to be more of the same

  ***********************************************************************************************************************************************

  Thats a screenshot of my ticket i submitted asking for a response, they closed it within an hour of being submitted and ignored my request.  How will sending an email or calling make a difference?  is that so Netevia doesn't have to put it in writing?  

  I would like a response in this thread so there is documentation of the date of when my money will be released.

  It shouldn't be hard to do, you replied before to my complaints only when i got the BBB involved you can reply with the 2 dates my funds will be released from both of my MIDS

  they have a history of ignoring requests.  ************ is so disorganized they deposited $130K of someone else's money in my account, then took that persons fees out of my account then over-drafted my account when they took the $130K back but took 3 weeks to refund the fees of the other person.

  They shouldn't be allowed to run a bank.  I am going to share my story with the Florida office of  financial regulation if we keep going back and forth here, i want the exact date in writing of when my funds will be released.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/16/2025

  The only way to get funds held is by contacting our Risk department.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23887768
  
  I am rejecting this response because: I did contact their risk department via their customer service portal and the ticket was closed, twice.

  I sent an email, what happens when they do not respond?

  I will leave this open until a response with exact release dates is provided.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 09/18/2025

  I emailed them and no response.  The suggestion he gave doesnt solve the issue as to i am getting no response.  Why was the ticket closed when the response wasnt given?  I emailed risk, i submitted tickets, they dont respond,  They are holding almost $60K of my money but wont reply to when it will be released.  

  

  Business Response

  Date: 09/18/2025

  9180723700117242 / ******* **** / Closed
  Below is the note from Risk about this account.  This is in the ticket you submitted.
  This account can be reviewed for funds released on 09/28/2025

  Thanks

  Oscar.

  Customer Answer

  Date: 09/18/2025

  They only answered about one account, there were 2 accounts in the initial complaint, what about the MID Presidential Greats ID ***************

  I also emailed as suggested and they closed it without ever responding, as evident of the auto reply saying ticket reopened due to reply.  They will close it again without responding, this is why I have to file a BBB complaint.  

  What they say here isn't what they are actually doing.  The note the company responded with was never sent to me, it was only provided due to my complaint.

   

  I ask that you keep this complaint open until the Sept 28th date they reference in the previous reply.  As if you close it now they will never reply to me then.  My attached screenshot should be all the evidence needed to prove netevia is not acting in good faith at all.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Netevia has been notified that their system is facilitating credit card fraud and is damaging the reputation of my company.They have refused to close the account after the actual business owner has signed the necessary documentation to close any accounts with **********************. We have called their support line several times but continue to hear excuses about which department is supposed to actually close the account.

  

  Business Response

  Date: 06/18/2025

  This account is closed and was used up to the day prior to it being closed.  Closure requests have to be received in writing and the support team would send a closure that the owner has to sign and return.
  How is Netevia facilitating credit card fraud?  That's a very explosive statement to make.  Please provide proof of this.

  Thanks

  Oscar.

  Customer Answer

  Date: 06/18/2025

  The Account was NEVER used by my business.
  It was opened by a now deceased former owner of the company and NEVER set up to be used for live transactions.
  It is an absolute lie that it was "in use up until it was closed".
  Fraudulent charges suddenly started appearing and the receipts (luckily) went to the current business owner.
  We filled out paperwork 30 days prior to this complaint to close the account and  ********************** never completed the closure request.
  It wasn't until I was forced to follow up MULTIPLE times that they finally closed the account.
  This complaint is valid as Netevia was made aware of fraud, they sent us the paperwork to close the account, we filled out and returned the paperwork that same day, and Netevia failed to do their part and close the account.
  They KNOWINGLY allowed more fraudulent transactions to take place witch may have damaged the reputation of my business.

  
  Complaint: 23480622
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/18/2025

  As noted before, the account is now closed.  I am not sure what you would like done.

  Thanks

  Oscar.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close 2 of my accounts since March and have been charged the monthly service fee of $30 for both accounts since then. I have reached out multiple times to close the account and keep getting the runarounds.

  

  Business Response

  Date: 05/06/2025

  Hi *****,

  I reviewed both of your accounts and see where the request to close one account was submitted.  All devices sent to you must be returned to complete the account closure.  I will be happy to work with you to resolve the issue you are facing.  Please let me know the best way to contact you directly and I will.

  Thanks

  Oscar.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23290069
  
  I am rejecting this response because:

  For the Mobile Repair Tek account, the device shows as received by netevia. I have never received or got a ticket open for ****************** since March. ************* or **********************************
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/09/2025

  We received a request to close one account which was closed once the device was returned.  The 2nd account does not have a request to close it.  I review all the notes on the accounts and went ahead and closed the 2nd account.  I will refund any monthly fees charged to both accounts after the device(s) were received by our shipping department as long as there is no usage on the accounts.

  Thanks

  Oscar.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Netevia's services for a few years. After many discussions with others i decided to audit my ******* 2024 I was overbilled for chargebacks. Their system shows 2081 chargebacks but i was billed for 2237 chargebacks,i contacted Netevia about this first through my sales **** i supplied him with the details by month of what was billed and what was in their system and his reply to me was can i break it down by month which i already did. i even made a ****** sheet and shared ti with him **************************************************************************************************** This was ignored so i entered a help ticket directly with netevia customer care suppltying all the details of what i was billed and what was actually in their system.They closed my ticket without replying to it. here is a screenshot of the ticket in their system with no reply to it but it was marked resolved ******************************************************************************************************************************************* So i thought it was a mistake and submitted a second ticket. That too was ignored and marked as resolved ******************************************************************************************************************************************* Its very clear that Netevia has no intention of replying here to me, maybe you can get a reply?Also they fraudulently billed me for $29,675 in chargebacks that were not chargebacks. They were *** alerts which is a ************ to prevent chargebacks, this is the sales page from **** on *** which states *** prevents chargebacks but because they didn't put a fee in the fee schedule to bill for *** they chose to call it a chargeback on my fee schedule which is fraudulent ********************************************************** **** is very clear in their marketing that it is not a chargeback it prevents chargebacks, so not sure how i was billed a $25 chargeback fee on the *** transactions, they refuse to answer

  

  Business Response

  Date: 05/06/2025

  Hi *******,

  I would be happy to work with you directly to get this issue resolved.  There are a few things that have to be researched but I wanted to give some info here.  There are multiple tickets created for this issue and some were closed as duplicates.  Please let me know the best way to contact you directly.

  Thanks

  Oscar.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23277306
  
  I am rejecting this response because:  my email is ****************** I have been a customer for 3 years and receive multiple emails from you but when it comes to the tickets youre ignoring me.  There are multiple tickets because you keep closing them as resolved without answering me.

  So i have to keep opening tickets since you're closing them.  email me but this complaint is not satisfied until its resolved.  you can show me where the missing transactions i was billed for or refund me for the $3900 in chargeback fees.

  you can also show me where RDR refunds are defined as a chargeback, as all the public information from **** says otherwise.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/07/2025

  ticket ID ****** is the first ticket about this issue but not the first time they should be aware of it all.  My sales *** claims to have sent them emails about it and was telling me to send customer service the details.  You'll see they closed the first ticket on 4/10/25 without ***lying to me with any response.

  So i opened another ticket on 4/24 ID# ****** which was marked as a duplicate and closed the same day.

  So i opened a 3rd ticket # ****** and filed a BBB complaint shortly thereafter, i see netevia left this one open for now since i involved a 3rd party but for them to respond they were working on it before shows how much lying has occurred with this relationship.  The excuse the sales person gave me was they are unorganized which if thats true that's even worse for a bank to be unorganized.

  I included some screenshots from my conversations with ****** at seamless.  This issue has been going on since Jan 13 2025, ****** confirms that you mis-billed me for RDR transactions.

  
  

  Customer Answer

  Date: 05/07/2025

  according to Netevias own reporting (merchant processing summary) ********************************************************************************

  So i am adjusting the amount owed here to 1877 times the $25 fee improperly charged = $46,925 for the *** issue and $3900 for the missing chargebacks

  

  Business Response

  Date: 05/07/2025

  Hi *******,

  I understand.  This has been escalated at my end and a resolution will be provided soon.

  Thanks

  Oscar.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23277306
  
  what is the time frame for a response here?  You have delayed this for months.  Your team is well aware of my issue and all the facts behind it which is why its being ignored. 

  Also this ticket has been open for over 30+ days with no response Ticket #******  this is in regards to the fraudulent billing of RDR transactions as chargebacks.  I expect both to be resolved this week.

  It took 4 months and filing a complaint with the BBB to get action so it seems my only option to get resolution to my 2 issues is to bring in more 3rd parties to pressure you to reply, i hope to get resolution to these issues this week so i can avoid reaching out to others to pressure a response.
  
  
  

   

  
  

  

  Business Response

  Date: 05/08/2025

  This needs extensive research which has started but will take some time.  It has been escalated to all parties responsible and  an update will be provided once the research is complete.

  Thanks

  Oscar.

  

  Business Response

  Date: 05/08/2025

  This needs extensive research which has started but will take some time.  It has been escalated to all parties responsible and  an update will be provided once the research is complete.
  Thanks
  Oscar.

  

  Business Response

  Date: 05/08/2025

  This needs extensive research which has started but will take some time.  It has been escalated to all parties responsible and  an update will be provided once the research is complete.
  Thanks
  Oscar.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23277306
  
  It has been 11 days so far.  Is there an update to this issue?
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/23/2025

  Hello,

  Here is where we are with this issue.  The information has been complied and sent to your sales office (SeamlessChex HR).  Unfortunately, we can't go any further without their consent.  I would recommend you reach out to them to get an update from them.  If you need contact information for them, please let me know.

  Thanks

  Oscar.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23277306
  
  I am rejecting this response because: Seamless isn't the one billing and debiting my account. All of my agreements are with you not seamless.

  Should i file a complaint with the ********** to get the response from you?  I can just involve more oversight agencies to this issue.

  My agreement is with Netevia not seamless.  It is your job to resolve this issue not push ti to the person who ignored it for the first 5 months.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/27/2025

  Hello,

  After discussion with all parties involved, here is the update.
  Per your merchant agreement, all disputes must be reported within 30 days of the statement.
  On 12/2024,this was brought to our attention and as a courtesy, we refunded three months of fees for a total of $9412.
  Unfortunately,at this point, no more courtesy refunds can be provided.

  *********************************************************************************************

   

  Thanks

  Oscar.

   

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23277306
  
  I am rejecting this response because: Your claiming billing dispute but this is fraud not a billing dispute.  You fraudulently billed me for *** transactions as chargebacks.  You misrepresented the charge on my statements so i couldnt uncover it.  This is clear cut fraud.

  This is misrepresenting a charge for another charge.  You listed it in your systems as a chargeback but it wasnt. You billed it as a chargeback but it wasnt.  You fraudulently billed me this is not a billing dispute its fraud.  You can claim the chargebacks that are missing maybe, but the *** being misrepresented here is misrepresentation of fees

  You also continued the practice post Dec 11th when i brought it to your attention.  So if you were aware of it then why did you continue the practice?  Where is my refund for the items since December when it was brought to your attention?
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/27/2025

  They are clearly dodging the main issue that they fraudulently billed me for *** transactions as chargebacks,.  They are avoiding addressing it.  My statement shows chargebacks only, for example i included my October statement here.  I have 382 charges for chargebacks. but in their processing summary they show 275 *********************************************************************************************************************************************** in the reports they show it one way and billing another way because the sales rep ***** put a fee on retrievals in my fee schedule so they technically cant bill me the proper way for the *** so they are calling them chargebacks to bill me but its fraudulent
  
  I have stopped using them.  When we first signed up with them they deposited $125K of someone elses money to my account, then took the fees for that persons account, then tried to take back their $125K and overdrawn my account.

   

   

  

  Business Response

  Date: 05/28/2025

  Unfortunately, I will have to point you back to my previous comments.

  Thanks

  Oscar.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23277306
  
  I am rejecting this response because:

  I gave notice of chargebacks being over billed on 12/12 and RDR being billed improperly.  That would cover November and December forward.  In November I show 40 (@$25 each) chargebacks missing and 9 (@ $20 each) in December for 49 chargebacks i was billed for that didn't exist, this is on the sheet i already supplied to you so not sure why you ignored it considering its submitted in time. $1180 in in fees for the incorrect billing of chargebacks,
  
  For RDR you gave me a credit of $13 per RDR for November, October and September.  While its appreciated you went back and gave a partial refund, it is missing $12 of the charge and considering your contract I am entitled to the $12 per RDR in November ($12 times 156 transactions = $1872) plus the fees charged in December, January, February, March and April ($5460) since you've been notified of this overbilling since 12/12/24, unless you can show me where I should be charged $12, or $25 or even $20 for a RDR/retrieval based on the agreement and fee schedule I signed.
  
  There was no credit given here and I submitted in time for a billing dispute issue.  Total is $8512 then based on what you've responded, since you took 2 weeks to research then come back with our contract says this and didnt dispute the validity of the claims i expect this refund to be processed this week.  Seeing how its within your contract based on your previous message.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/28/2025

  this shoudlnt be closed.  I submitted my request with enough time. they failed to address why i wasnt given a refund for the items submitted within their contract terms.

   

  I replied back with all the items within the time frame and it was closed.  This is not resolved this wasnt even answered
  

   

   

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel and close my account with the provider on October 21st, 2024. Then the company continued to charge random fees to the account that I had closed. On the second week of November they charged me roughly $90. On the second week of December they charged me roughly $200. On the second week of January they charged me roughly $86.On the second week of February they charged me roughly $86. I have not yet received the charge for March. The company provided me a payment system to use along with a machine to process said payments. I have returned the machine but the company continues to charge me as if it were still in use. After multiple attempts of cancellation, I was told that the only person that could close my account is the sales person that directly sold me the services and they gave me his direct number. However, after attempting to contact the sales person for the first time in hopes to close my account this person told me I had the wrong number, although it was the number his company provided for me to use. The salesperson actively declines all of my calls and ignores my messages as if to avoid contact with me. Netevia will not cancel the service as Ive requested despite that their services have not been used since my first attempt at cancellation on October 31st. The issue has not been resolved.

  

  Business Response

  Date: 03/18/2025

  Hello,

  I have reviewed the account and will get the account closed.  The equipment was returned in 11/2024.  I will get all fees billed from 12/2024 onwards refunded to you. 
  This was discussed on a phone call and agreed that the account will be closed within 48 hours and the refund done within the first week of next month as fees will be billed for this month on 03/31/2025.

  Thanks

  Oscar.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged hundreds of dollars every month since August 2022 despite several attempts to get the charges stopped. I have asked for a refund from them and the only response is that I never had a cancellation form sent to them. Their own sales person is the one that was supposed to get this resolved I march 2024. Even after providing proof of these emails and showing that a cancellation form was never brought to my attention by their associate, they refuse to stop charging my accounts. I have two businesses that are both being charged for services that have not been used since August 2022. They can see that there have been zero transactions in either account since then. Furthermore, they are charging $50monthly for PCI non-compliance fees for each business. Both of my companies have PCI compliances dating from 2014 to present. These charges are fraudulent. The non compliance fees alone are $2400. Additionally the monthly fees with no transactions are in the hundreds each month. I just want them to stop charging my accounts and return the money they have taken from me. They can clearly see I have not used the service and Ive tried resolving this in other ways with no resolution on their part. I have provided documentation for one company as they would only give me access to one online account as of 9/24/2024.

  

  Business Response

  Date: 09/25/2024

  Hello,

   

  Netevia LLC is the processor/acquirer for this.  The sales office that opened this account and is responsible for closing the accounts and issuing refunds is RedFynn.  I have reached out to them alerting them of this issue.
  At this point, I show both accounts closed.  I have informed our relationship manager with them of the issue regarding the refunds and can keep you informed.  Please send me an email at [email protected] if you would like me to do so.

  Thanks

  Oscar. 

  Customer Answer

  Date: 09/25/2024

   
  
  Complaint: 22336117
  
  
  
  I am rejecting this response because:

  As you can see the cancellation process had to go through this company. The same company that has been charging my accounts. It was also one of their representatives that I had email correspondences with in March of 2024 to get these charges to stop. No one, in the duration of the last two years, from Netevia or Redfynn has ever made me aware of any form that needed to be filled out until 9/24/2024. Now that I've been informed of this, Netevia wants to push it off on Redfynn and Redfynn wants to push it off to Netevia, yet I am the one with the reoccurring charges in both of my bank accounts for over two years now. I am not happy and this does not resolve the problem. The problem could have/should have been solved with the numerous phone calls made throughout the end of 2022 and 2023 to both Netevia and Redfynn. All of the money taken from me could have been resolved with a simple letter that I was never informed about. I made phone calls to cancel all of this in the beginning August of 2022. Both of these companies are involved in this, Netevia is the company that does the credit card processing and ultimately the one that has decided to charge me for non-compliance fees every single month for the last two years; they are also the company that has charged me for statement fees that clearly show zero transactions for over two years. It is Netevia's website that I was given access to see the charges for one company. Their representative is the one that provided me with the other merchant account that still have no access to. It is in fact Netevia's due diligence to resolve this matter because they are, in fact, one of the companies pulling money from my bank accounts and refused to resolve this a long time ago. Redfynn charges are separate charges in my account that are also unresolved. 

  
  
  
  Sincerely,
  
  
  
  Rachel Pippin

  

  Business Response

  Date: 09/25/2024

  Hello,

  I am working directly with Rachel to help resolve this.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/25/2024

   
  
  Complaint: 22336117
  
  
  
  I am rejecting this response because: I would like this complaint to remain open until this case is actually resolved. I've been told for two years that I was going to get help from random people and nothing was ever done; hence, the reason I have reported this to the BBB. So, I don't accept an email response stating "I have already requested information on what happened to your accounts.  I will provide feedback as soon as I get some.  Please follow up with me anytime you have questions."  as an adequate resolution to an extremely frustrating situation and the astronomical charges that have fraudulently continued to extracted from my bank accounts over an extended period of time. I have tried numerous avenues prior to contacting BBB, so will not accept a basic email stating that I will get some help. I've been promised that too many times at this point.  
  
  
  
  Sincerely,
  
  
  
  Rachel Pippin

  

  Business Response

  Date: 09/25/2024

  Clarification on what?  The attachment to the email?  I have emailed Rachel directly and will work with her to help get this resolved.  Below is the email correspondence with us.  Thanks, Oscar.

   

  Hi Rachel,
  
  I have already requested
  information on what happened to your accounts.  I will provide feedback as
  soon as I get some.  Please follow up with me anytime you have questions.
  
  Thanks
  Oscar
  Drepaul
  Support
  Director / Netevia
  t: 786-923-0523
  e: [email protected]     w: netevia.com
  
  
  From: Rachel Pippin <[email protected]>
  Sent: Wednesday, September 25, 2024 1:51 PM
  To: [email protected]
  Subject: MID 9180647420081240 & 9180411310081802
  
  Please keep me informed about the process of this complaint.
  I will not consider this closed through BBB until there is a resolution and
  someone actually tries to make this right with me rather than basically telling
  me to screw off it's not our problem. I would appreciate any help that you are
  willing to provide. 
  
  
  --
  Best
  Wishes,
  
  
  Rachel Pippin
  Pippin Towing & Recovery, LLC
  Pippin Truck Service, LLC
  (P) 636-937-0797
  (C) 314-779-5825
  (F) 636-937-7626
  
  
  "Success is never owned; it is only rented - and the
  rent is due everyday."

  Customer Answer

  Date: 10/04/2024

  There has still been zero action on their end. 

  

  Business Response

  Date: 10/04/2024

  Both of these accounts were opened by RedFynn, a partner of ours.  We have reached out them to get these issues resolved.

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: 22336117
  
  
  
  I am rejecting this response because: there has still been no action on this case at all. I have not been offered any resolution and have been refund zero dollars. 
  
  
  
  Sincerely,
  
  
  
  Rachel Pippin

  Customer Answer

  Date: 10/10/2024

  Here I am again being pushed off by these people. I respond to an email that was sent to me two days ago (after the hurricane has already occurred) and this is the response that I receive in return. 

  

  Business Response

  Date: 10/10/2024

  This is being reviewed internally with RedFynn.  An update should be available within a week.

  Thanks

  Oscar.

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1?The staff of the merchant pretended to be their own signatures on the application form. Electronic signatures are now implemented. The merchants do not provide electronic signature services and charge unreasonable fees for forging signatures. Mandatory fee collection. 2?The merchant account risk review will last for 3 months, which will affect the normal use of the account and prevent the funds from being received. Imposition of unreasonable fees.3?Merchant sales promised refunds many times but never fulfilled them Total refund amount $319.78

  

  Business Response

  Date: 09/06/2024

  Hello, if someone forged your signature, you should report that to the police.  We do have a process where our Risk team will review merchant processing accounts and if they see any improper actives, they will put a hold on the account.  Once you clear up the issue, your funds are released.  Please provide you merchant account information and I will be happy to review it and provide yo with an update.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/06/2024

  Account number: ***************

  1?The signatures on the application form were forged and you did not use electronic signatures.

  2?During the account risk review, the account cannot be used normally. Your risk review has not been completed for more than 3 months, so I request that the account be completely closed.

  3?Your salesperson said they would refund the amount, but they havent received it yet. Refund amount US$319.78

  Why don't you use electronic signatures? Why did you just forge my signature to sign the agreement? 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22247288
  
  I am rejecting this response because:

  Account number: ***************

  1?The signatures on the application form were forged and you did not use electronic signatures.

  2?During the account risk review, the account cannot be used normally. Your risk review has not been completed for more than 3 months, so I request that the account be completely closed.

  3?Your salesperson said they would refund the amount, but they havent received it yet. Refund amount US$319.78

  Why don't you use electronic signatures? Why did you just forge my signature to sign the agreemen

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/06/2024

  Before I can do anything, I need your business information.  Please provide you business DBA and MID so I can research this issue.

   

  Thanks

  Oscar.

• Initial Complaint

  Date:05/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  account ********************** 1. The merchants salesperson pretends to be himself and signs the service agreement;2. The merchants risk control department will conduct an account review on July 24, 2023. During the review period, the account was unable to receive payments normally. The merchant will review the account for 3 months and finally close the account. In September and October, the amount exceeding the monthly fee will be compulsorily charged and refunds will be refused.

  

  Business Response

  Date: 05/28/2024

  This merchant has filed multiple complaints about this same issue.
  Here is where we stand.
  If someone else signed an application then that becomes a police matter.
  If they did not open the account, they should have reported it as soon as possible.
  The account was reviewed by our *************** as it was processing transactions it should not be processing.
  Risk put a hold on the account as they needed to review docs.
  The merchant reached out to close the account after a few months.
  The account generated fees which are valid until it was closed.
  All of this information has been given to all relevant parties multiple times.
  At this point, I will refer this matter to our legal team as this merchant is continually posting negative reviews on ****** about us and submitting complaints to BBB about the same issue.

  
  Thanks
  Oscar.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $138 on 3/29/24 I have no idea what was for the only thing on the debit is the name of the company, Netevia. There is no phone number listed on the charge. I do not have my own business, when I looked on the only website, they sell products for accepting payments which I do not need or use.

  Customer Answer

  Date: 04/09/2024

  Please cancel this complaint I remember what the charge is for

  

  Business Response

  Date: 04/09/2024

  Hello,

  I would be happy to look into for you.  We are a payment processing company and do B2B.  Please call our support line at ************ and choose the option for customer support and an agent would be able to start an inquiry into this.  A better option would be to send an email to ********************************** and this will be researched.  Please include as much information about the transaction as possible.  We may need the statement showing the charge, if you can block out personal info and include a copy, that would definitely speed up the process.

  Thanks

  Oscar.

  Customer Answer

  Date: 04/10/2024

  Please cancel or disregard this complaint.  I have found out what pertains to and why I was charged. Sorry for the inconvenience. 

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** 1?When I applied for the card machine, the company salesperson did not ask me to sign any documents. Upon investigation, I discovered that the company's salesperson had forged my signature.2?The credit card machine account underwent a risk review on July 25, 2023, and failed the review in August 2023. After telephone consultation, it was determined that the account was automatically closed. On September 5th, $55.1 was debited from my account. In October, my information was sold to ******** for collection. Ultimately, my credit was severely damaged. Since I was applying for a home loan, I had to pay the collection agency upfront. $164.68.3?The last transaction using the company's machines was a $100 payment on July 24, 2023. I was informed over the phone that the payment was made to me but I have not received it yet. I asked for proof of payment but the company refused to provide one.Requirements are as follows:1. Delete the ******* record on the credit report;2. In view of the fact that the company forged my signature, I guarantee that my information will not be sold or leaked in the future;3. Refund the appeal amount totaling US$319.78

  

  Business Response

  Date: 03/01/2024

  As I stated in the email I sent you directly, you account was reviewed and our Risk team found that you were setting items your account was not approved to sell.  You reached out to our support team and requested your account closed.  You are responsible for all fees billed up until the account is closed.  I informed you that we canceled any collection against you and will remove your account from collections.
  if you did not sign the contract, that's fraud and you need to report that to the police.   Funds were held for ACH rejects.

  Customer Answer

  Date: 03/13/2024

  The **$100 that was collected by credit card was not paid to me without any relevant explanation. Please provide the proof that the **$100 on the card receipt was paid to my account.

  Customer Answer

  Date: 04/01/2024

  The receipt shows $100 was paid. The merchant replied that the payment has been made to me, but I have not received it yet. The merchant refused to provide proof of payment.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21371426
  
  I am rejecting this response because:
  The receipt shows $100 was paid. The merchant replied that the payment has been made to me, but I have not received it yet. The merchant refused to provide proof of payment.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/01/2024

  Your account had fees due as you stopped payment to us.  Any funds processed  was held to cover the fees.  The account was closed when you reached out to our support team to get it closed.

  Customer Answer

  Date: 04/01/2024

  1. The account was not closed by me, but by your risk department.

  2?Your company uses my signature on the agreement, so the related costs will not be supported.

  3?The email has paid me for the reply before and now it says so.The account was closed by your risk department, as you said above. Please refund the full appeal fee

   

   

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21371426
  
  I am rejecting this response because:
  

  1. The account was not closed by me, but by your risk department.

  2?Your company uses my signature on the agreement, so the related costs will not be supported.

  3?The email has paid me for the reply before and now it says so.The account was closed by your risk department, as you said above. Please refund the full appeal fee

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/02/2024

  I have given this client all the relevant information relating to this issue.  They refuse to accept what I presented to them and keeps insisting I give them a refund which we do not owe them.  I have passed the case over to our legal team as they are claiming fraud.

  Thanks

  Oscar.

  Customer Answer

  Date: 04/02/2024

  The merchant did not solve the problem

  The merchant cannot provide proof of payment and cannot provide the signature on the agreement. Is it signed by me?

  Customer Answer

  Date: 04/02/2024

  1. The account was reviewed by its risk department and could not be used normally, and was eventually closed by the risk department;
  2. The agreement signature provided by the merchant was signed by their company salesperson in my name; if it is not signed by email, the signature is not my signature;
  3. Appeal-related fees are incurred because the account cannot be used normally after the account risk review. Requests for refund of unreasonable fees shall be upheld;

  4. The merchant has stated in the appeal statement that after the risk department conducted an audit, the account could not be used normally. After that, the merchant continued to delay and earn fees that should not be charged.

  Regarding the $100 voucher, the merchant initially replied that it had been paid to me, and when I asked for the payment voucher, they also said that the fee had been deducted. This business has no integrity;

  My account was unable to be used normally for several months and was eventually closed by your risk department. I request a refund of the fees incurred while the account was unable to be used normally. The total amount is US$319.78, which is in compliance with the law.

   

  Customer Answer

  Date: 04/02/2024

   

  The merchant cannot provide any proof that the signature on the agreement is my signature, and the signature is indeed not my signature. Can the merchant provide evidence that the agreement is signed by me? Since I use merchant services, requesting a refund for unreasonable fees complies with legal regulations.

  1. The account was reviewed by its risk department and could not be used normally, and was eventually closed by the risk department;
  2. The agreement signature provided by the merchant was signed by their company salesperson in my name; if it is not signed by email, the signature is not my signature;
  3. Appeal-related fees are incurred because the account cannot be used normally after the account risk review. Requests for refund of unreasonable fees shall be upheld;
  4. The merchant has stated in the appeal statement that after the risk department conducted an audit, the account could not be used normally. After that, the merchant continued to delay and earn fees that should not be charged.
  Regarding the $100 voucher, the merchant initially replied that it had been paid to me, and when I asked for the payment voucher, they also said that the fee had been deducted. This business has no integrity;
  

  My account was unable to be used normally for several months and was eventually closed by your risk department. I request a refund of the fees incurred while the account was unable to be used normally. The total amount is US$319.78, which is in compliance with the law.