Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

ThePaintStore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for ThePaintStore.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ThePaintStore.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered paint brushes from the ************** and they arrived 2 weeks later than described, and the brushes that were sent, were the wrong ones. I've left numerous voice mails, and emails, with no response

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $600+ order on 11/20/23 for painting supplies. The website says orders ship ***** hours. I realized I havent received any tracking info or any shipping confirmation from the company, so I emailed and called several times. No person ever answers the phone or email. Always have to leave voicemail. So I started looking at the reviews of this website/company-which I should have done prior to ordering-and realized I had made a huge mistake. The company is supposedly out of *********, **, but their phone number is out of ******, **. My job is on hold now until I can find supplies elsewhere. Thanks "thepaintstore.com"!!

    • Initial Complaint

      Date:11/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for 4 cans of spray paint Order date: 11/15/2023 Order#: ****** and it says Orders typically ship within ***** hours and take 3-5 days in transit. Special order items can take longer to ship as noted in the product's description. My paint was NOT a special order, I waited a week and sent an email asking for an update and tracking number and never received a response. Since they will not respond and the most it should take the order should have been here a week ago.

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking to buy Krylon ***** varnish for some artwork that I had completed. Everywhere I looked was out of stock I stumbled upon the paintstore.com website and they had it so I ordered two cans for $31.96. The order was placed on July 25, 2023 and said it would ship within 2 to 4 days. Well I havent seen it and I havent got any confirmation that its been sent and it is now 8-4-2023. I have tried numerous times and sent emails via thepaintstore..com website with no response. And of course, on their website, theres no phone number provided so I started looking on ******** and other platforms. I was able to find a phone number on ******** and called but of course the mailbox is full and wont accept any more messages. I also found another 800 number listed here on the BBB site for ThePaintStore.com but when I called it, it was wild wings art gallery. The connection to that call was poor and it did not sound legit at all with the person I was talking to. I am upset to say the least that I got swindled out of my money, and never got my product. **********.com is not reputable and I doubt its legit, and I would not advise anyone to buy anything from them. They are a big rip off ! buyers be warned. My order #******.

      Customer Answer

      Date: 08/05/2023

      I received an email from thepaintstore.com today after I filed my complaint. They say they sent my order *** and it should arrive 8/9/23. We shall see. I find it odd that only after I filed a complaint did they respond and say they sent my order .  I will let you know if I get the order on 8/9/23. 

    • Initial Complaint

      Date:03/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02-16-2023 i ordered 4 gallons of oil base tinted paint. 8-0078-1 for ******, no paint has been shipped and no one from the company will respond, the receipt was received and the company shows no order history online.

    ThePaintStore.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.