Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against ********************************************** P.A. regarding their ongoing refusal to issue a refund for substantial overpayments that have been deducted through wage ************** of now, I have incurred a total debt of $13,934.85, which includes principal, interest, and attorney fees. However, over $16,409.00 has been garnished from my wages, with ********************************************** P.A. continuing to withhold this excess amount. This situation is not only financially burdensome but also raises serious ethical concerns regarding their ************ an attempt to resolve this issue, I engaged ***** Law to act on my behalf and contact ********************************************** P.A. Unfortunately, they have encountered a complete lack of response from the firm, despite multiple outreach efforts. This disregard for both direct and third-party requests is troubling and reinforces my concerns regarding their conduct.Additionally, on October 25, 2024, during my personal outreach efforts, I was met with unprofessional and dismissive treatment. The staff explicitly instructed me not to call the office again, which has only heightened the emotional and financial strain I have been experiencing due to this prolonged overpayment situation.Given these ongoing issues, I respectfully urge the Better Business Bureau to investigate the conduct of ********************************************** P.A. Their actions appear to reflect a pattern of unethical practices, as supported by other complaints and reviews, highlighting the need for disciplinary action.Thank you for your attention to this matter. I hope for a prompt resolution and look forward to your response.Sincerely,

  Business Response

  Date: 11/14/2024

  Please allow this correspondence to serve as my formal written response to the above referenced bar complaint asserted by Ms. ****** ***** ******* against me.  Although it is my understanding that most of the claims alleged by Ms. ******* are outside the scope of what the Florida Bar either regulates or oversees, in an abundance of caution I will attempt to provide my response as to each of the seven numbered categories contained in *********************** Details.
  
           First,as to the claim of Excessive Garnishment Beyond the Original Debt, the Final Judgment entered in the case against Ms. ******** and in favor of our client, Camden, in the amount of $10,703.42 was signed by the Judge on April 9,2018.  The judgment accrued statutory interest in accordance with Florida law which was amortized over a more than six-year period that it took for Plaintiff to fully collect the balance owed to it.  In addition, Plaintiff was compelled to incur a significant amount of post-judgment costs taxable to the judgment debtor via multiple wages and bank garnishments since Ms. ******* changed her employment frequently.  The judgment was finally paid off and satisfied this month. Notably, the Court had entered multiple Final Judgments in Garnishment as to Ms. ******** account(s) with ************************* ordering the bank to disburse several thousand dollars to the Plaintiff to be credited to the judgment payoff.  However, rather than issue payment to the Plaintiff to help satisfy Ms. ******** debt, Navy Federal retained counsel to file various motions and appeals avoiding compliance with the Judges mandate while still holding the garnished funds frozen to the detriment of both parties in the case. Nonetheless, both my staff and I have provided Ms. ******* with an itemized accounting in the matter and constant balance updates per her request on multiple occasions. 
  
           Second,as to the claim of Unprofessional and Racially Discriminatory Behavior,not only are the allegations of racism against two of my staff members false,but it is also defamatory and very offensive to me personally that Ms. ******* would fabricate such a lie to smear my reputation as an attorney in good standing with the Florida Bar and legal profession for the past 25 years.  I am a solo practitioner with a support staff of eight employees all working together in a small office suite just over a thousand square feet of space.  We have two current staff members in the workplace that are African American and every person in the office can hear phone calls and conversations from their fellow co-workers while situated at his or her own workstation.  While it is true that a telephone call was made by Ms. ******* to our office on September 13, 2024, and ******* answered the call on speaker with ******* present in her office, there was never any reference to Ms. ******** race mentioned during the conversation by anyone.  In fact, Ms. ******* would repeatedly call our office multiple times a day asking to speak with different employees if she did not receive the response she was looking for.  Further, she had a pattern of calling every Friday to the office making a vague threat that she would be coming to our office right away but never actually appeared. 
  
           Third,as to the claim of Disconnection and Failure to Respond, please see the enclosed, numerous email communications between Ms. ******** myself and my staff, which completely discredits any lack of responsiveness on behalf of the law firm to her. 
  
           Fourth,as to the claim of Emotional and Mental Abuse, there was never any abusive or unethical behavior or conduct by me or anyone associated with our law firm towards Ms. ******* in this matter. To the contrary, Ms. ******* would engage in an ongoing, passive-aggressive campaign of telephone calls and emails to our office and staff members in which she would make meritless demands and complaints regarding her cases status.  In fact, on one occasion she called our office and when she became frustrated speaking with an employee named Giovani she called him a *****.  On another separate telephone call with my paralegal ******** Ms. ******* referred to him as an a****** and disconnected the call by hanging up.  Our law firm specializes in debt collection and the entire staff has extensive training and experience communicating with debtors via phone and in writing in a manner that is not only fully compliant with applicable state and federal law, but also with a high degree of respect,dignity, courtesy and professionalism.
  
           Fifth,as to the claim of **************** Impact, I would simply reiterate my response as to the first claim in that the garnishments in this case were in full compliance with all applicable laws. Moreover, even though Ms. ******* did not qualify for any valid legal exemption from garnishment, our client and our firm, as we routinely do in many other cases, agreed to work with her on a good faith basis to have the wage deductions voluntarily reduced to accommodate her financial hardship claim.
  
           Sixth,as to the claim of Failure to Address Unlawful Collection Practices,again I would restate the same response above and simply add that there have been no FDCPA violations committed by my law firm or myself, nor have any actual claims been asserted in a court of law against us by Ms. **************************************************************** Seventh,as to the claim of Violation of the Fair Credit Reporting Act, even though neither my law firm nor myself are parties that fall within the statutory definition of furnishers of credit subject to liability under the ****, I would simply state once again that we have not committed any violations related to inaccurate credit reporting in relation to Ms. ******** debt in this matter.
  
  Respectfully submitted,
  
  HENSCHEL & BEINHAKER, P.A.
  
  
  Drew Beinhaker, ****

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 months plus harassment! Pushing calls! Falsely using a banking institution name to obtain personal information!

  Business Response

  Date: 04/03/2024

  The consumer who lodged the complaint is not a client of our firm, but rather we represent a company that obtained a judgment against her for a debt she owed and she is not happy that our office is attempting to collect the money owed by this consumer through the legal process available via the court system.