Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid $5.95.shipping. for a trial of Alvinol PM.The product did not work as advertised. My credit card was charged first $79.95 and then $89.95 a month later.I did not receive a product until 2 days ago. I am returning it because I did not agree to a subscription as the product did not work.I called the credit card company and they could not do anything except cancel my card. I authorized them to do that.I tried to reach the company after the first unauthorized charge but could not find a number for "sleep solutions". When I received the product 2 days ago, I found a company name, Response Commerce. I researched and found an 800 number.

  Business Response

  Date: 01/06/2025

  To whom it may concern,

   

  Ms. Mac placed an order for our 15 day trial originally on 09/20/24 where the terms on our site advises that the customer has 15 days to try the product before being billed and placed on an autoship to receive the product monthly until they decide to cancel. Customer was charged on 10/09/24 and then on 11/09/24. Customer has never called to cancel or to request to return product back for a refund. Per this complaint we will send an *** to customers email for the November shipment to get a refund. 

   

  RMA email sent to: *****************************

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "trial" and have been being charged monthly - to over $300. I have tried numerous times to call the only support number I can find - today I'm still on hold and its been 26 minutes - happens every time. I this company is a scam - please let me.

  Business Response

  Date: 10/15/2024

  To whom it may concern,

   

  On 05/24/24 Ms. ***** signed up for the Complexion MD cream through our  2 week free trial in which the terms are available at the bottom of each page on our site (***********************************************). It advises that customers will have 2 weeks to try the product before they are billed for keeping it and placed on an autoship until the decide to cancel. Ms. ***** received the product monthly from the month of May until September. Customer never called to cancel however we received a return product marked as refused which triggered us to cancel the account and issue a refund for the returned item.

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  What they didn't say was how many times I tried to contact them and was left with no other response except to refuse delivery.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without my permission, Response Commerce enrolled me in a monthly subscription service for ****** PM (as it has done with others on the BBB website). I would like it cancelled immediately (the company is no help in that regard).

  Business Response

  Date: 09/05/2024

  To Whom it may concern,

   

  On January 5, 2024 Mr. ****** ****** placed an order for the Avinol PM through our 2 week free trial period. Per the terms of the trial which is available at a link on each page of our site it advises that you will receive a full ******************************* which you will have 2 weeks to try before being charged $79.95 and placed on an autoship to receive monthly until you decide to cancel. Our records show that the customer has not called to cancel and their first attempt to cancel was made today 9/5/24 where they sent an email requesting to cancel where in return we sent an RMA email with information on how to return the last item back for a full refund. The customers account has been canceled and upon the return of the last item a refund will be issued.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My terminally ill son had serious stress and could not sleep. He did not want strong prescription medications. I got online in desperation searching for natural medications to help him. I found RMA for stress/anxiety and Avinol PM for sleep. I ordered a sample of each one. without permission. Neither medications did anything at all. I think it was sugar pills to be truthful. There could NOT have been anything in it. Before I could return the pills and ask for a refund this company took $80.00 from my bank acct. without authorization. I contacted them immediately. I was pretty angry. I demanded a full refund and I told them the exact truth about their bogus product. They are making serious and false claims about this product but it does nothing at all and they are robbing customers on top of that. They told me to return the unused pills and then they would refund my money. I had to ship them back by 9/7/22 at my expense and it got there days early. I got an email stating they tried to refund my money but my bank rejected it. I know that is a lie because my bank would have called me immediately. I told them to write a check and put it in the mail since they do have my address! But they sent me a second email stating as a penalty for contacting my bank to prevent any further withdraws which they tried to take even more money, that they were keeping all my money. They were not refunding nothing. My son passed away on 9/18/22 and I have been busy burying him. This is the first chance I got to file my complaint against this thieving company. How many other people have they robbed blind for these fraudulent pills? I think they should owe me interest on what they stole. I think they should face extra penalties for robbing a senior citizen, and taking advantage of people desperately looking for helpful medications for sick family members refusing to respond to any emails sent concerning my refund! On Tuesday, August 30, 2022 at 03:12:30 PM MDT, Customer Returns

  Business Response

  Date: 10/27/2022

  Tell us why here..To whom it may concern,

  
  Please be advised that on August 3rd, 2022 an online order was placed by ************************************* for a two week trial. Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before proceeding with the order. The product is not advertised as a sample or free gift, it is offered as a 15 day free trial and can be verified at the link below.
  

  Terms and Conditions:
  https://avinolpm.com/dif18/terms.html
  Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call ************** by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling **************.
  
  .On August 21 the customers trial expired  and was charged per the terms and conditions. On August 24th, 2022 the customer called to cancel admitting that they were unaware of the terms and conditions. They requested to return the product for a refund and received an RMA email. On August 30, 2022 we received the product back and attempted to issue the refund however it was declined. Our system shows that the customer disputed the transaction with their financial institution and they therefore placed a block from us being able to make any transactions with the customer moving forward.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18244721
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************-brria

  Customer Answer

  Date: 11/17/2022

  Those people can simply write a refund check FOR WHAT THEY OWE ME and put it in the mail THEY ARE REFUSING BECAUSE THEY ARE THIEVES AND ARE STEALING MY REFUND WHICH THEY OWE ME!!!! JHOW MANY OTHER PEOPLE HAVE THYE DONE THIS TO? ELECTRONIC REFUND IS NOT THE ONLY WAY TO ***** BACK WHAT YOU OWE SOMEONE! THER ARE STILL PAPER CHECKS SENT EVERYDAY

  ******

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ***************************, ordered a product (Complexion MD), and it has ended up on a recurring credit card billing cycle. There is nothing in the box that indicates how or where we can cancel the order. We've tried calling the number for this business, which we think is the company sending it (the mailing label is conveniently never competely on the box so as to be partially unreadable). Her address is *******************************************************************. We've tried to cancel through her credit card company as well. We have all of the produce and would like to return it and cancel this please! You make it impossible to find you!

  Business Response

  Date: 10/25/2022

  To Whom it may concern,

   

  We have had **************** as a valued customer since 2018 for the Complexion MD cream. We will have no issue canceling her membership and below is the *** for the returns. Attached we have provided proof of the customers history with us. As of today the account is canceled and there will be no further charges or shipments in the future unless **************** creates another order again which we have no control over. 

   

   

  Dear Customer,
  
  We are sorry to hear that you did not experience your desired results from using this product. Your return order number is: STK.2176.245:***-JP-458. 
  
  Please return all products, opened or unopened, associated with the specific order #STK.2176.245 by: 11/08/2022. If you were in a membership, your money back guarantee covers your most recent shipment only if it was shipped within the last 30 days.
  
  Important: Please be sure to write the return order number on the outside of the box.
  
  Response Commerce
  398 *******************. #***
  ***********, ** 33004
  
  Your account has been canceled, you will no longer receive any more of the product nor will you be billed for anything else.
  
  As soon as we receive your return items we will process your refund. All refunds are processed within 5 - 7 days of receipt of your package at our facility.
  
  Please note: 
  * Shipping and handling is non refundable once the item leaves our facility
  * We cannot accept returns for any order that has not been issued an ***
  
  Best Regards,
  Customer Service (Returns)
  Sticky - Health Formula
  **************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free trial of ****** PM, and paid for shipping in late July. The company billed my account for an additional $79.95 recurring monthly which I did not agree to. I figured it was a mistake with my sleep-deprived brain. I did not receive any product and they billed me again in August. I tried calling the number and talked to a service rep who told me I did agree and I was supposed to cancel within 15 days. I didn't receive any notice about the cancellation. She has sent me a cancellation notice with the product name on it. I can't return a product I did not receive beyond the trial product.

  Business Response

  Date: 09/07/2022

  Tell us why here..Thank you for your email.However, we do not offer a 30 day trial for ****** PM nor is it advertised as a sample. The offer you participated in was a 15 day risk free trial. A trial is a period of time in which you are to evaluate a product before being billed and enrolled into a membership.
  
  To get started, you pay $4.95 for shipping and handling. After the 15 day trial is over, you are charged $79.95 for the initial order and every 30 days you are billed and shipped a fresh supply of Avinol PM.
  
  Your 15 day risk free trial offer expired and you were billed $79.95. That charge was not for a new product. You were billed for the product currently in your possession.          
  
  If you wish to receive a refund, you must return the product. You will receive a separate email with the information required for the return of the product. Your membership has been canceled. No further orders or charges will be applied.

   

  https://avinolpm.com/dif18/terms.html

  
  Terms and Conditions
  Start your trial today and pay only $5.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 15 days, you will be billed $79.95 - a huge savings over the retail price of $89.96. If ****** PM is not right for you, simply call by the end of the trial and return the unused portion. (Shipping is not refundable.)You will continue to get a fresh supply of Avinol PM every days for the low price of $79.95 (plus shipping)! You can modify or cancel your subscription anytime by calling ************.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17802335
  
  I am rejecting this response because: They sent me an email ending my subscription but not one about returning the product as stated in their response.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2022

  Here is the *** email copy:

   

  Dear Customer,
  
  We are sorry to hear that you did not experience your desired results from using this product. Your return order number is: **.2919**.159:***-JP-883. 
  
  Please return all products, opened or unopened, associated with the specific order #**.2919**.159 by: 09/27/2022. If you were in a membership, your money back guarantee covers your most recent shipment only if it was shipped within the last 30 days.
  
  Important: Please be sure to write the return order number on the outside of the box.
  
  Response Commerce
  398 *******************. #***
  ***********, ** 33004
  
  Your account has been canceled, you will no longer receive any more of the product nor will you be billed for anything else.
  
  As soon as we receive your return items we will process your refund. All refunds are processed within 5 - 7 days of receipt of your package at our facility.
  
  Please note: 
  * Shipping and handling is non refundable once the item leaves our facility
  * We cannot accept returns for any order that has not been issued an ***
  
  Best Regards,
  Customer Service (Returns)
  AvinolPM
  **************

• Initial Complaint

  Date:08/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a trial order of their sleep help product for $4.95, then two weeks later they charged my card $85.50 for a full order, which i knew nothing about. I contacted them at ************ and was told to ship the order back to them with this number on it ************. Once they recieved it in 5-7 days they would refund the money. Still haven't received the refund. Called them twice since then and they said someone would contact me about the missing refund. A month later and still no action on their part. Checked reviews on line and their scamming hundreds of people various ways and using different company names but same addresses. Now in ***********, *******.

  Business Response

  Date: 08/24/2022

  Tell us why here..To whom it may concern,
  Please be advised that on June 1st, 2022 an online order was placed by ***************************** for a two week trial. Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before proceeding with the order. The product is not advertised as a sample or free gift, it is offered as a 15 day free trial and can be verified at the link below.
  

  Terms and Conditions:
  https://avinolpm.com/dif18/terms.html
  Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call ************** by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling **************.
  

  On July 24, 2022 the customer called to request to cancel and admitted that he was unaware of the terms and requested to return the product back for a refund and an RMA email was sent. Upon receiving the product back the refund attempt was declined on 3 separate times. When a refund is declined it usually indicates that the customer has either changed their card information or filed a dispute with the financial institution therefore placing a block on us from future transactions.
  .

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17759268
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Yes I did cancel that credit card and will not give any new, cause reviews said that they keep charging their cards. They can refund me with their company check if its good. They have my address.

  Business Response

  Date: 08/26/2022

  We can not issue a refund any other way but back to the card we have on file to avoid being disputed and being hit with a chargeback along with still sending out a check.

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17759268
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  They can send a cashiers check for the amount of the refund to me. I will not give them my new card number in fear that they will start charging it every month as their doing hundreds of customers now. Maybe a formal complaint with my State ************************ will get an investigation into this companys practices.