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Business Profile

General Contractor

Modern Installation Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Modern Installation Solutions, LLC (MIS), a General Contractor, made false and misleading representative statements intended to induce us to enter into a contract and they were successful. During the summer of 2020, we reached out to the ******* PACE Program and MIS in turn reached out to us. We met with MIS several times over the course of several weeks. We disclosed that we were also in discussions with several local roofing companies. *** responded by stating repeatedly that MIS had been in business for over ****************************************** the business. MIS DID NOT disclose that Their Roofers were not their employees and MIS was legally required to hire a roofing subcontractor. MIS recommended that we not hire a local roofing company because they are not General Contractors and they come and go. We have a flat-mansard style roof and MIS advised us that they can be prone to leaks if inadequate material is installed and/or work is performed. Accordingly, MIS made specific recommendations, including a buildup of rigid insulating board on top of the plywood sheeting which would slope downward in four directions from the middle of the roof towards the roof edges to prevent water from accumulating on the roof surface and at the roof edges. *** stated that "Their Engineers" would design the proper sloping. MIS advised that our current roof at the drip edges was not installed correctly and Their Roofers would ensure that the work was done correctly and standing rainwater would not accumulate on the roof and at the drip edges. *** stated that all materials would be delivered "directly to their warehouse," but the supplier delivered the materials directly to our home and placed a lien. The day the work began, unknown individuals showed-up at our home unannounced.

Modern Installation Solutions LLC is NOT a BBB Accredited Business.

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