Complaints

This profile includes complaints for IElectrica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IElectrica, Inc.

  5900 Stirling Rd. Hollywood, FL 33021

• 

  IElectrica, Inc.

  4967 SW 33rd Ter Fort Lauderdale, FL 33312-7933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2024, I purchased a ********** Model # QN77S90*AFXZA online from ************************** Yesterday, the TV went blackI had sound, but no picture at all. I called ******* for warranty repair. QN77S90*AFXZ* (the last digit being * as opposed to A (future reference xxxA or xxx*). The * denotes a TV for the *anadian market; that my TV does not have any warranty. Please note the Ielectrica website indicates I purchased xxxA, my invoice indicates it is xxxA, and the *** (Bill of Lading) all indicate I purchased xxxA, which would provide me 3 year warranty coverage(if they were authorized otherwise 1 year). I spent nearly 4 hours with ******* . They advised me that my TV was *anadian...there is no warranty I called this morning at 9 AM / spoke to *****. He advised me they were not a ******* authorized dealer, but they have a 3rd party guaranty, and the person that deals with it will call me back. He did not. their website , does state ALL PRODU*TS IN*LUDE USA ********************** UNLESS OTHERWISE STATED (ATTA*HED). I got a call from *******. He admitted there was no 3rd party warranty. He told me he was waiting to hear back from his distributor. This TV was shipped directly from ******* warehouse in ********** he was rambling and incoherent. He contradicted every thing ***** said in the morning. I dont believe either of them told me anything that was truthful. So, in summary, They deceptively posted xxxA on their website,my invoice and on the ***, but knowingly, deceptively and fraudulently ordered from ******* model xxx*, Their website clearly states ALL PRODU*TS IN*LUDE *** MANUFA*TURERS WARRANTY UNLESS OTHERWISE STATED My conversations with them have been evasive. Their actions are deceptive and purposely fraudulent. I would like a full refund of $2222.38.

  Business Response

  Date: 12/07/2024

  We are not ******* and not sure why they do not want to honor the warranty. We are not authorized dealers and sell below the **** pricing so this can cause them to deny warranty. We are working with our distributor to get the unit exchanged but this model is discontinued and hard to locate. We will follow up again with distribution to see if they can do anything else.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22521276
  
  I am rejecting this response because:   THESE PEOPLE ARE ABSOLUTELY SURE WHY ******* WON"T HONOR WARRANTY

  They are not *******, but they are absolutely certain why ******* did not honor this warranty.   This company sell hundreds if not thousands of TV's every year.  They are not huckleberrys.  They know exactly what they are doing.   They are selling 'grey market' products.   That is, they advertise USA models (in my case QN77S90CAFXZA, where the last digit 'A' represents a product manufactured for and warranteed in *** as stated on their website) but they ship a less costly non USA model (in my case QN77S90CAFXZC, where the last digit represents products made for and warrantied only in ******).   They do this fraudulently,  deceptively with intent to defraud.   It appears to be their business model...   if you ****** 'ielectrica complaints' or 'ielectrica reviews' you will find dozens if not hundreds of complaints, with a good portion of them relating to selling these ************* with no warranty (again despite their website claiming only USA models with warranty)   I have attached 10 of these complaints (and there are more) pertaining to this specific issue that are found on 1st page of a ****** search....please note they have 5 BBB complaints and 2 of them are related to a switch form USA model (A) to a Canadian model(C no warranty).  

  They never claimed to be *******, but when I called before purchase (they are local...I tried to pick up.) they told me that it shipped from ******* warehouse in ***********  The implication is that they are authorized to sell *******.  But though it was a warehouse in **, it is not a ******* warehouse.   Regardless, they did not ship the model # that is on their website.  It is not covered by USA manufacturers warranty as stated on their website.  Funny (not funny) that they chose to prominently highlight that on their website.

  Best Buy, Brandsmart, ******, dozens of online  sellers, etc, even ******* sell below MSRP.   ******* is a pretty big company...warranty is not affected by sale price.  They were honoring warranty up until I put the model # and serial # onto the service ticket, where it was rejected because it did not have a USA model #.   Simply put ******* USA only warranties products that are ******* USA products.  

  My model (or the model I tried to purchase QN77S90CAFXZA, the eighth digit 'C' indicates a 2003 model.  This is currently on their webpage offered as in stock.   Also, QN77S90DAFXZAwhere the eighth digit id 'D' (2024) is readily available.  iElectrica is advertising it for $2077.77.  It is the effectively the same tv and it is exactly the same price I paid.   They have the option to replace with that, or issue a refund, or even send someone out to try to repair (though I don't know it is repairable).  It is not even a question of expecting them to act in good faith.   Their response is absolutely contradicting everything ***** and ******* told me on the phone (they also contradicted each other)

  I am in the process of coordinating both civil and criminal complaints They have the option of making me whole, but once I begin legal proceedings, I will be holding them responsible for legal fees and court costs as well as punitive damages.
  
  
  

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going to be EXTREMELY specific. I purchased a ******* QN65Q80RAFXZA 65" QLED ** along with a "FIVE YEAR Warranty for $1500". My ** died 30 days prior to the warranty expired. I made a claim to ***Central.com THIRTY DAYS before the warranty expired. The warranty company offer me a "settlement" for $645.00 (which in NO WAY will cover the cost of a replacement **...NOT EVEN CLOSE) First Class **s will NOT help me recovering the $1500 in order to purchase a new **. The warranty company is a FRAUD and First Class **s does NOT even own up to the BOGUS warranty. I got nothing but LIP SERVICE from ***** and ******* at First Class **s. The *** company could care less and even tried to get me to locate my own service. They offered my a $100 amount in order to get the ** serviced. I called *******.com and they told me at MINIMUM for the service call it would bel $450.00. I am still without a ** after over a month. I am 72 and retired on a fixed income. I STRONGLY say to anyone thinking about purchasing a ** from these people to STAY AWAY. I PROMISE you WILL BE SORRY.

  Business Response

  Date: 06/24/2024

  Hi we are not the manufacture we are the resellers. Our TVs ship directly from ******** brand new, factory sealed. We also sold the customer a 5 year cps warranty from consumer priority services. again we are the resellers.. 1 month short of the maturation of the 5 year warranty the customer opened a claim with cps since there tv is not working, and cps has tried to compensate for the value of the tv but customer has denied the compensation and wants a full refund and more money on top of that after owning the tv for 4 years and 11 months.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21889331
  
  I am rejecting this response because:

  *Response from Business

  "Hi we are not the manufacture we are the resellers. Our **s ship directly from ******** brand new, factory sealed. We also sold the customer a 5 year cps warranty from consumer priority services. again we are the resellers.. 1 month short of the maturation of the 5 year warranty the customer opened a claim with cps since there tv is not working, and cps has tried to compensate for the value of the tv but customer has denied the compensation and wants a full refund and more money on top of that after owning the tv for 4 years and 11 months."

   

  When I purchased this ** I was told that the FIVE year warranty COVERED either REPAIR or REPLACEMENT of the ** for the entire warranty.  ALSO,  upon purchasing the ** there was NO MENTION of ADDITIONAL insurance for the "FREE" shipping.  I am not the one that is attempting to pull any SCAM here!  ************ has a PROVEN reputation of dishonesty.  PLEASE review all of the similar reviews from just a couple of sites,  trustpilot.com and sitejabber.com and you will see that my complaint is not just out of the blue.  ALL I am trying to do get get the amount PROMISED by First Class **s and and the FIVE year warranty.  Whether the ** malfunctioned in the first week or the LAST week, I was told it would be REPAIRED or REPLACED.  If they are saying they are strictly "resellers" then they should NOT be making FALSE claims about products they are "reselling"  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/26/2024

  The customer has the ** for 5 years. We are NOT ******* or CPS warranty. We sell the products and stand behind the products and offer 30 days returns policy not 5 YEAR return policy. We never have any issues with ******* warranty during 1st year or CPS for additional years. Customer has an issue with CPS and we are happy to escalate it and reach out to CPS to assist the customer but this ******************** complaint is completely not a valid claim and the customer needs to report CPS if he chooses to but this is wayyyyy past our store return policy. False claims were made and not valid.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 65" ** from IElectrica on **** on June 18,2023. I didn't have any issues for a couple months until the ** started displaying an odd pattern in the lower left screen. When I contacted *********** for warranty coverage on the faulty screen, they informed me that the ** I bought from IElectica was a Canadian model that they could not look up in their US system or provide any warranty coverage since it was not a US model sold in the US - it was a Canadian model sold in the **. So I contacted ************** for warranty coverage. They informed me that they could not provide any warranty coverage for it since it was sold in the **, not ******. So I called IElectica's customer service to complain about their shady practice of selling gray good **s whose warranties are worthless.After 2 months and 4 or 5 calls to their perpetually-busy service line and 3 or 4 "we'll call you backs" in which they never called me back, I finally reached a supervisor (*******) who said they would contact ******** That debacle took another 3 months of me continually calling back to get a status. Then after another 4 or 5 calls, he said they were waiting on a new screen from ******** and that ******* was backordered on the screens. The problem with this particular model is so widespread that there are no replacement screens left in the system. ******* stated that they would not replace the **, even though it was their fault that I could not receive warranty service on it. He was fine leaving the situation and one very ****** off customer. It's been almost a year now, and I'm stuck with a $1228 ** that intermittently displays a weird pattern on the screen.

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** from the company on November 30, 2022. I never received the ** and would keep calling asking where the ** was and being assured it was on its way. On January 2nd since I had not received a **, I called the company and asked for a refund, that is when they informed me the ** had been damaged in transit. I no longer wanted the ** from them due to poor communication and requested a refund. They assured me on January 2nd I would have my refund within 3-5 business days. Refund was not issued, so I called again on January 17, where I was informed my refund had never been processed and that now after that call it had been processed and I would have the refund in 3-5 days. No refund by the end of that week. I called again on January 23 and was told since my order was more than a month ago the refund needed to be entered manually and that the previous people had not done that, so this person was doing that and I would receive my refund in the next week. No refund, I called again on January 31 and assured the refund was issued, they emailed me a refund receipt. Today is February 13 and I still have not received my refund of $1935. This is too much money for them to be sitting on and not giving me any reason why they will not return it. Calling them is very hard, ***** ever picks the phone it requires me to spend several hours calling inorder to find someone, be assured the matter has been resolved and them start this process again. I have given them more than enough time to issue my refund. I dont' know what else to do to get my money back.

  Business Response

  Date: 02/13/2023

  The shipment was damaged in transit and the customer requested a refund instead of a replacement unit. We refunded the customer on 1/31/23  Transaction ID: ***********  . Attached is the screenshot from our merchant processor. The customer has the funds already back to their amex card ending in ****

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19397066
  
  I am rejecting this response because: I have not received the refund that they are speaking of, I have contacted **************** and they do not even show a pending transaction. If I had received the funds this would not be an issue, I called IElectrica again and they stated something is going on with their systems and refunds can take **** days. And they note that my refund has not gone through. I have waited 10 days and still no refund.  They should check again on their system as I have no refund and should stop claiming I have received it as I have not. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/17/2023

  Our merchant processor said it was done on their end. We have no other way to send a refund just through AUTHORIZE.NET merchant. Look at attached response when we try to refund a 2nd time. I am not sure who is holding the funds and we never ever hand any issues like this before. Our merchant processor said to Please open a dispute on your end so it can be reversed back.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19397066
  
  I am rejecting this response because: as IElectrica has probably already noticed, my bank **************** has contacted them in relation to this matter, hence proving I have not received a refund yet. Although they are now in communication with my bank to resolve this matter I do not have my funds yet and my bank continues to hold me accountable for the payment annd charge me interest on the amount  until they receive the refund from IElectrica. Therefore, I cannot consider the issue settled until the funds are received. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************************. I purchased a ******* frame ** on 9/15/2022 from ielectrica for $1,924.44 through **** with the order number **************. When we received the ** on 9/27/2022, we noticed that the one connect box made noise and we scheduled the ** pickup on 10/21/2022. The ** was picked on 10/24/2022 and received int he Ielectrica warehouse on 11/29/2022. We were told that they would process the return immediately when they received the **. I have called every day for the past 2 weeks and it seems my calls are being screened. I have not received the refund nor have I received an update on when the refund will be processed. I am starting to feel like we were scammed (sent an old broken ** and returned for no refund).I will be contacting my bank to mark this charge as fraudulent and I will take it a step further in the bank does not resolve by getting legal involved. I have never experienced customer service like thisthus I believe it is a scam.

  Business Response

  Date: 12/12/2022

  Since this was shipped by by freight and took several weeks. We were over the 30 days policy **** give us to send a refund . We had to have **** manually refund the customer today and attached is the confirmation of the refund. The customer was refunded back in full today.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought the ** on ***** but had to return it and ** is sealed never opened it. It has been returned to the seller with their own shipping company AM Trucking. They picked up the ** 11/2 and still no refund from seller. Contacted them many times and no response. Im still seeking a refund, now filing a chargeback against the seller. Please just refund.

  Business Response

  Date: 11/15/2022

  Hi, what is your order number? What is the full name on the order? It does take **** business days for TVs to return back by freight and needs to be inspected to make sure everything is inside. In the past we refunded once we picked up the TVs but we received a sheet of wood inside the box instead of the tv or an older TV not what was sold. We must inspect everything before issuing refunds. Please give us your order number so we can check the status of the return freight