Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Curadebt for over 5 years, each year I check in with them to see where we on on my remaining balance. Last year I was told I only had $4100 left, I contacted them today and now they shared I owe over $8,000. When I emailed back to **** F (Curadebt Admin was his title) asking him who exactly I owed this to, he refused to respond. My balance with them is going the other direction. It's next to impossible to get anyone to respond to emails and when they respond, they are ALWAYS vague with information, it's as if they have no one taking customer service seriously. Very very poor customer service and it does feel as if they are stealing from me.

  

  Business Response

  Date: 05/02/2025

  Good Afternoon *****,

  I hope you're doing well.

  We sincerely apologize for any inconvenience or frustration you may have experienced with our customer service team, including any interaction with a specific agent. We understand how stressful this time can be, and we want to assure you that were fully committed to providing you with the highest level of service and support. I want to confirm that weve addressed the matter with the agent in question and provided additional training to ensure a better experience moving forward.

  We're also glad to hear that ******** was able to assist you with your program update, and that you're now up to date on your progress andmost importantlyfeeling confident and happy with the support you've received. Thank you again for your patience and understanding. We're grateful for the opportunity to resolve this with you and look forward to continuing to support you on your journey.
  

  Wishing you a great day ahead!

  Warm regards,

  

  Business Response

  Date: 05/06/2025

  Good Morning,

  On 5/1/25 ***** ******** forwarded us an email confirming she sent an email to *********************************** as follows:

  I, ***** ********, have resolved my complaint filed against CuraDebt. Please update complaint ID: ******** as resolved. I am satisfied with their assistance.
  
  Thank you!

  Karen 

  ------------------------

  Can you guys review this email sent to you guys on 5/1/25 and update complaint as resolved? Attached is screenshot of email from client forwarded to us showing she emailed you guys directly to upload complaint as resolved.

  Thank you for your help with this.

  Best regards,

  

  Business Response

  Date: 05/07/2025

  Good Morning,

  On 5/1/25 ***** ******** forwarded us an email confirming she sent an email to *********************************** as follows:

  I, ***** ********, have resolved my complaint filed against CuraDebt. Please update complaint ID: ******** as resolved. I am satisfied with their assistance.
  
  Thank you!

  Karen 

  ------------------------

  Can you guys review this email sent to you guys on 5/1/25 and update complaint as resolved? Attached is screenshot of email from client forwarded to us showing she emailed you guys directly to upload complaint as resolved.

  Thank you for your help with this.

  Best regards,

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the company for assistance with debt relief. As part of the program? They required me to enroll in their legal services. The first payment was approximately $500 and then there were monthly fees. I was supposed to have access to a lawyer should I need it in regards to my debts. When I receive a notification from ******** that I was possibly being sued, they would not let Me talk to an attorney. I called them and the number for the legal service and was told no. Yet, I paid for the ability to have legal assistance. I never received any legal assistance. The program is a scam. They make you pay money into something that they dont allow you to use. As a result, after almost a year in the program, I had no choice but to exit it. They removed my access to the online account so I am unable to see the total amount spent on legal services but it was well over $500.

  

  Business Response

  Date: 04/12/2025

  Chanel,

  Im truly sorry to hear that your experience with CuraDebt has not met your expectations. As the founder, its very important to me that every client feels cared for and supported and I see that hasnt been the case here, which I take seriously.
  

  Ive already asked our Client Success team to reach out to you directly to better understand the situation and find a resolution. Once weve had the opportunity to review the details and speak with you, I will personally follow up to ensure your concerns are addressed.
  

  Thank you for bringing this to my attention, and I look forward to working toward a resolution that restores your trust in us.
  

  Sincerely,
  ****
  Founder, CuraDebt

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23186973
  
  I am rejecting this response because the company emailed me twice. I replied immediately each time within minutes of receiving each email with what I felt was a fair resolution, and they ignored me each time. They want me to agree to sign a release but wont let me see the release before saying yes or no. I need to know what Im signing.  Expecting me to just sign something without reading it is unethical. 
  
  Sincerely,
  
  Chanel ********

  

  Business Response

  Date: 05/02/2025

  Dear BBB,
  We appreciate the opportunity to respond to Ms. ********* concerns and would like to begin by expressing that we genuinely regret her experience did not meet expectations. We are committed to client satisfaction and always want our clients to feel supported.
  Although our review did not reveal any errors on the part of CuraDebt or the third-party legal membership provider, we recognized that Ms. ******** was dissatisfied. In the spirit of goodwill and client care, we offered a refund for the legal portion of the program, which was designed to address her concerns and bring the matter to a positive resolution.
  As part of our standard procedure, we provided a brief and straightforward release form not as a barrier, but simply to document mutual agreement. If there was any confusion about this, were more than happy to send the release again so Ms. ******** can review it before making any decisions.
  We remain fully committed to honoring the refund offer once the release is signed, and we are available to answer any questions she may have to ensure she feels respected and supported throughout the process.
  Sincerely,
  **** ******
  Founder, CuraDebt Systems, LLC

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23186973
  
  CuraDebt has sent release, but with every modification they keep trying to make me force a release that absolves CuraDebt of any wrong doing. My complaint was about he Veritas legal plan and that's what the release should be about. Instead, they have tagged teamed me on emails and had multiple people call me back to back. I've felt a bully and intimated. I am more than willing to sign a release about the matter at hand. 
  
  Sincerely,
  
  Chanel ********

  Customer Answer

  Date: 05/13/2025

  CuraDebt never had any intention of resolving the issue. They have been trying to make me sign a release that goes far beyond the issue. Ive been harassed and bullied. I gave them a reasonable resolution that dealt with the complaint but their terms extended well beyond that. I honestly feel theres more to this than I may I realize. They are very unreasonable. They asked what I was willing to sign. I marked up there release and sent it back and they still tried to pad it with a bunch of stuff that had nothing to do with the complaint. Its nasty work and speaks volumes about their business practices. The company is unethical and should probably be investigated.  

  Customer Answer

  Date: 06/01/2025

  The company finally said they would limit the release to my complaint.  They said they would send a new release so they could refund me.  They never sent a release.  They have ignored my emails. And they never refunded me.  That's not a good faith effort.  The did just enough so you would close the complaint and then reneged on everything they said.

  Customer Answer

  Date: 06/02/2025

  Resolved. 

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a $16000 debt that i have a payment plan with collection company but an offer to settle for $11000. i wasnt aware of the debt until my drivers license was suspended pending payment or settlement. i contacted curadebt attempting to resolve the debt releasing my license and converting the lump sum to manageable payments. curadebt told me they could do that; they assured me negotiations and settlement would begin as soon as a notarized power of attorney was returned to them. this was two weeks ago. i contacted them because no action has been taken to be told the payments i would make to curadebt would accumulate until the settlement amount was reached, which could take years. the contract with curadebt is for more than my payment is to the collection company and they have taken no action. its not a misunderstanding, they intentionally deceived me into thinking that they would take care of the debt and my license would be released again. i told them repeatedly that the matter was urgent and needed resolved immediately and they assured me that they were on it. they've also told me NOT to make the payments i've agreed to, which would break that contract. i have an agreement with the credit collection company that is an exceptional offer and would likely not be offered again, as well as affect me with legal repercussions. i feel I've been a victim of fraud by them intentionally misrepresenting what their company does to get my money. they know what i intended to accomplish by seeking out their services and never said thats not what we do etc until i contacted them today; i get constant messages asking for referrals and reminding me to be sure the money is in the account but they have not done anything they claimed they would do. they are asking for $126/ 2 weeks to settle a debt that i already have an agreement for $250 month! *** made one payment(126$) next is scheduled for the 1st; ive sent them a message they DO NOT have permission to take that payment

  

  Business Response

  Date: 04/02/2025

  Dear ******,

  
  Thank you for reaching out and sharing your concerns. We understand the urgency of your situation and appreciate the opportunity to address your complaint.
  
  Upon reviewing your case, we would like to clarify the following points:
  
  
  Program Enrollment and **************** You enrolled in our program on March 21, 2025, and made your first deposit of $253.40. As explained during enrollment, our program requires the accumulation of sufficient funds before we can begin negotiations with creditors. While we typically wait until a stronger savings balance is available, we offered to attempt negotiations early to assist you.
  
  
  Settlement Expectations: We regret any misunderstanding regarding how our program works. Our goal is to negotiate favorable settlements once there are enough funds accumulated. However, settlements are not immediate, as creditors typically require a lump sum or a structured payout. Additionally, creditors are not obligated to negotiate until an offer is presented with available funds.
  
  
  Efforts to Assist You: After you expressed dissatisfaction, we reached out and offered to explore a resolution with your creditor despite the limited funds available. You declined our assistance at that point. While we respect your decision, our team was ready to work on your behalf to seek an alternative resolution.
  
  
  Communication Regarding Payments: We strive to maintain transparency with all clients. Our program is designed to help clients resolve their debts through negotiated settlements, which may differ from existing payment arrangements with creditors. We advise clients on how our program works, but the decision to continue or discontinue payments to creditors remains with you. We never instruct clients to violate any contractual obligations.
  
  
  Refund Process: We have already initiated the refund of the balance in your escrow account and will continue to follow up until we confirm that you have received your funds back. If you have any questions regarding the refund process, please do not hesitate to contact us.
  
  Our team remains available to address any concerns and assist you in finding a resolution that best meets your needs. We appreciate the opportunity to clarify our program and remain committed to providing support to our clients.
  
  Sincerely,
  ****** *****
  Client Success Manager
  CuraDebt
  ****************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23131998
  
  I am rejecting this response because: I am not rejecting the response but am not accepting a letter that says nothing and does even less as an adequate reply. Your 'sales' team did not explain the way Curadebt works in laymens terms until I had signed an agreement, under false pretenses, after being intentionally misled by multiple members of your staff. I am not looking for constant letters stating I 'will' receive a refund; I would like one message stating I HAVE received a refund, accompanied by the refund. I have already received enough messages that I consider it not a genuine effort to resolve the matter but an attempt to either procrastinate and/or badger or harrass me. Im requesting a TIMELY refund and one communication only, with a simple notice that my refund is COMPLETE. Until then I stand by my statements and belief that curadebt is a fraud,  whose practice is deceitful and manipulative, and is accurately described as predatory. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/04/2025

  ******, 

  Hope you're doing well and health. The full refund has been submitted to Forth/Veritas/etc. and should be reflected in your bank account within 5-7 days.

  If the refund has not reflected by then please let us know so we can help, but all is processed on our side.

  Appreciate your patience and I personally apologize for any frustration or delay.

  Thank you

  Best wishes,

  **** (Owner)

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23131998
  
  I am rejecting this response because:
  i have received emails and messages repeatedly but have not seen my refund. until i see the action is completed im not satisfied and will keep the complaint with the bbb open and active, rather than accepting your 'resolution' and closing the case, to start all over if I dont receive the refund. I was misled intentionally I believe to agree to your services to begin with and have no faith in anything that curadebt says. i'll watch for the refund. 
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/08/2025

  complaint is resolved 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I try to sign into my Cura**** account it says (account not found)!!! The 2 years I have been with them I have only had access to my account ONE time and that is because I complained so ardently!! I want to know my progress!! And my account never works!! Also I only have to **** accounts left with Cura**** and pay close to $600 a month yes they have helped me with settlements of my other accounts but this one from Credit fresh.. that was sold to alliance capital that has been hanging on forever while I pay my monthly payments to Cura****. I want this resolved!! I could be paying alliance capital $600 a month and get it resolved faster!! Cura**** claims to help and they do but I think they also like the fee associated with my payments. I called alliance capital many times and left messages to help get this **** settled and NO return phone calls. When attempting to cancel Cura**** they talk me into staying and I do. Last I looked ( when I FINALLY was able to see my results I had $1600.00 in my account.. why isnt this going to my last accounts.. explain !!!

  

  Business Response

  Date: 01/30/2025

  Dear *******
  
  We appreciate you reaching out and understand your concerns. Our goal is always to provide the best service and support for our clients.
  
  One of our best client success agents attempted to contact you multiple times via phone, leaving a voicemail, as well as through SMS and email. Additionally, we have reset your portal password to ensure you have access to your account.
  
  We have noticed multiple NSF (Non-Sufficient Funds) transactions on your account, and based on past interactions, we have found that email or SMS tends to be the most effective way to reach you. Please let us know the best way and time to connect with you so we can assist you further.
  
  Your satisfaction is important to us, and we are here to help. You can always reach our ************************* at ************ for immediate assistance.
  
  Best regards,
  
  CuraDebt Team

  

  Business Response

  Date: 01/31/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration youve experienced with accessing your CuraDept account and for any confusion regarding the status of your remaining enrolled accounts. We truly appreciate your patience and the opportunity to clarify these matters.
  First, regarding your portal access, we understand how important it is for you to track your progress. While we have previously assisted in restoring your access, we recognize this issue should not be recurring. We have attempted to reach you to help resolve this and want to ensure you have seamless access moving forward. Please let us know a convenient time to assist you directly, or you can always call us, and well work to resolve the issue as quickly as possible.
  In terms of your settlement progress, we want to reassure you that we have successfully negotiated and settled five of your seven enrolled accounts. Regarding your remaining accounts, we have already sent a power of attorney to **************** (now handled by *****************) to begin negotiations on your behalf. We understand your concern about the available funds, and we want to clarify that the current balance of $480.76 is being used to cover an ongoing settlement payment. This ensures we fulfill the agreed terms on your behalf and avoid any risks of defaulting on existing settlements.
  We acknowledge that this process can be frustrating at times, especially when creditors do not respond promptly. We have also reached out to **************** and will continue advocating for the best possible resolution for your account. While we understand that you may feel paying them directly could speed up the process, our team works to negotiate reduced settlements, which often result in significant savings for our clients.
  We value your trust in our program and the progress we have made together. If you have any further concerns or would like to discuss your options, please dont hesitate to reach out. We are here to support you every step of the way.
  Again, we appreciate your patience and your feedbackit helps us continue improving our service. Please let us know how we can assist further.
  Best regards,

• Initial Complaint

  Date:10/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsure of what I owe of unpaid debt debt and have tried several times to get in touch with someone with no return by email or by phone calls

  

  Business Response

  Date: 10/05/2024

  *******, 

  I profusely apologize for the delay. There was an email server issue and we thought we were up to date and we were not. We're all working diligently to get all caught up and provide the amazing client service that I founded the company on. I apologize again and am doing all we can to make things great going forward.

  I see ****** reached out to you with a summary of the accounts settled (well done - many are done!) and the pending accounts and you are just waiting on a call to update the debit account so that there are funds to settle the rest of your accounts.  And I see ***** called and left a voice message.

  Is there anything else we can do or would you be willing to mark the complaint as resolved?

  Thank you very much!

  ****

  Managing Member CuraDebt Systems, LLC

  

  Business Response

  Date: 11/13/2024

  Good Afternoon,

  Hope all is well!

  ******* ***** Complaint ID: ******** has been resolved from our end. Client sent email 2 emails between 10/23/2024 & 10/24/24 to ********************************* confirming she has gotten assistance with her complaint & issue with our company has been resolved. Client is happy with our assistance. Can you guys help us update this complaint from "CLOSED" status to "RESOLVED".

  Attached you will find copy of clients email she sent us making this request to you guys. As of today 11/13/2024 this has not been updated accordingly.

  Your help would be greatly appreciated.

  Thank you!
  

   

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to pay off my debt balance and no one is contacting me. I have been emailing them since early Sept and have tried calling several of their phone numbers and no one answers. I have trued reaching out to *************** who apparently takes my money and pays the creditor. Again, no response with phoning or emailing. I need to know where I am at with debt repayment, how much I owe, and how to literally pay it off, then close my account. I get nothing in writing, or email for that mattet. I need to know what is going on.Thank yoh **** *********

  

  Business Response

  Date: 10/09/2024

  Sara,

  Hope you're doing great and healthy. I know how frustrating it can be and I saw the various emails you sent in September. There was an email server issue and we are getting through the 1,500 that were downloaded about 7 days ago. Julio will be reaching out to you right now to give you an account update and answer all questions you have.

  I sincerely apologize and we have added additional team members since last week to catch up and to take inbound calls resulting from people who didn't get emails answered. Goal is by the end of the week to have all caught up and better than ever.

  Thank you for your patience

  Eric

  Managing Member CuraDebt Systems, LLC

   

   

   

   

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22359044, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Sara Wercinski

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed numerous calls attempting to finish with this program and gotten nowhere. In January 2024 I sent a lump sum to cay off my debts. All except one were paid off, but due to poor communication from them I did not know this. I called in July 2024 to check the status and was told by a supervisor they had no current information and had to look into it and call back....that never happened. I again called on 8-2-24 and spoke to ***** and I requested they cease all activity and refund my remaining funds of *******. ***** stated she would research the account and process everything. Over a week later and STILL has not happened. I called multiple times, left a message, no call back. Finally reached her today and she asked me to call back, she didn't answer. I want a full refund for the remaining funds in my account, ******* and for the 7 months of maintenance fees taken while they did nothing on my account.

  

  Business Response

  Date: 08/28/2024

  Good Morning ****************. Hope you are doing well. Did you get my text  message from last night? This is ***** here at CuraDebt and I wanted to  touch base with you and confirm you received your pending agreed to refund of $108? This would consist of the *************** fees we agreed  to refund you through a $94.50 check we sent you along with a separate  ACH refund right back into your bank account from *************** for  the $13.50 they took out of your $1,483.17 agreed to ACH refund. If you can reply back to my text with an update would be greatly appreciated. Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have requested three times to terminate my account and they are unresponsive. i do not have an accounting or statement of the payments i made to them nor am i able to obtain it through their website.

  

  Business Response

  Date: 08/26/2024

  Dear *********,

  
  We apologize for any inconvenience or frustration you may have experienced during the process of canceling your program. We understand that this is a stressful time, and we want to assure you that we are committed to providing excellent customer service.
  We have reviewed your case and can confirm that all necessary actions have been taken to address your request. Your program has been canceled, and a refund has been issued.
  Please let us know if you have any further questions or concerns. We value your business and appreciate your understanding.

   

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************, And they work with global holdings, which is who has my money and Ive been paying them for about four years now and they settled Half of my debt, but really they just agreed to what the debt companies offered (i could of done that). And they charged me a fee monthly and for every settlement they assisted with. I have a few accounts left over and Ive gotten multiple offers from those accounts and I have enough money in my global holdings account to pay off all my debts, but none of them have been settled. Ive reached out multiple times curadebt and global holdings and no one has gotten back to me. I want to close my account with them and all of that money goes back to me in my account and I will settle the rest of the debts myself.

  

  Business Response

  Date: 08/10/2024

  ---- On Wed Jul 31 2024 21:45:22 EST **************************** wrote ----
  Hi ******,
  
  Thank you so much for the response.
  You guys have done a good job in the past, but I am able to handle the rest of my debt myself. I would like to close my account and have the money in my account transferred to me, please. The balance is currently: $3285.99
  
  Thank you very much!
  *********************
  
  Sent from my iPhone
  __________________________________________________________________________
  **************** SENT Thu Aug 01 2024 17:41:04 EST
  
  Hello Lia,
  
  
  So sorry to hear that. We really want to help. But we understand. I will proceed with sending refund and will follow up until to confirm you received it. Please allow 24 to ******************************* your ***************** ***** account ending in 6995.
  
  I am glad to hear you were satisfied with the service in the past and it is very unfortunate that the most recent request was not addressed in a timely manner. We do appreciate the feedback, of course as this would only help us improve. Thank you for giving us the opportunity to help you and if you change your mind, we will be more than glad to help you again.
  
  
  Best regards,
  
  
  ****************
  CuraDebt Client Success Team

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized transaction. A contract was signed, and it was NOT signed properly as also stated by the representative and since then we changed our mind about these services assuming that since the contract was NOT signed properly, we would assume it was void? they took out a sum of $304.35 without even checking this out. i have reached out to them many many times with not a single response.

  

  Business Response

  Date: 07/19/2024

  Dear Better Business Bureau,
  
  We are writing in response to the complaint filed by Mr. ******************* regarding an unauthorized draft from their account. We take this matter very seriously and understand the inconvenience and frustration this has caused.
  
  Upon investigation, we have determined that it was an error on our behalf where one of our representatives did not see a request for an updated document that would change the bank information to be used to draft from and it started processing from  from the incorrect account. We sincerely apologize for this error and any inconvenience it *** have caused.
  
  To rectify the situation, we immediately informed the client the funds would be reversed and credited the client with any fees charged by the bank. We will definitely implement additional safeguards to prevent similar errors from occurring in the future.
  
  We have reached out to Mr. ******************* directly to apologize and assure them that we are taking this matter seriously. We are committed to resolving this issue to their satisfaction. Mr. ******************* confirmed he had put a stop of this transaction on his end and his escrow account with the program already showed this transaction as non-sufficient funds. We continue to communicate with ************ to make sure everything is clarified.
  
  We appreciate the opportunity to address this matter and would be happy to provide any additional information or documentation that *** be required.
  
  Sincerely,

  CuraDebt Client Success Management