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Business Profile

Air Conditioning Contractors

Air Titans Pro LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for Air Titans Pro LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Air Titans Pro LLC has 2 locations, listed below.

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    • Air Titans Pro LLC

      1120 Lidflower St Hollywood, FL 33019-4869

    • Air Titans Pro LLC

      1926 Hollywood Blvd Hollywood, FL 33020

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Air Titans installed a new AC and were waiting for the grill and UV light (which is still missing today, 2/3/2025). The county has not inspected my unit, and I was informed that the company never pulled permits. I have been trying to contact the company since August and am getting nowhere. I keep being told they are waiting on the parts, and there is no follow-up. I have emailed using the invoice number, but there has been no response. They upsold me and got me to purchase a new AC (first-time homeowner), and according to **************, no permits were pulled to install a new AC unit. At this point, I am not sure what is going on because my electric bill got much higher with the brand-new AC than with the old unit. I have no idea if it was correctly installed, and without permits, the county cannot inspect it.

    • Initial Complaint

      Date:01/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Air duct cleaning was performed on October 24, 2024.The Duct Sanitizing was, according to Invoice #****, performed to "kill all airborne allergens + mold and lasts approximately up to 6 months".Initially, for about 10 days, we could sense the effects. Afterwards, all benefits dissipated.The ************ was cleaned, but not the registers in the ceiling. Some had definite signs of mold.We are looking for a substantial refund for the lack of doing a complete job.We have contacted the Company by phone and email and have had no success in resolution.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unlimited Supplies, Returns and main lines for One AC system, run air brush through the vents to loosen ******, clean dryer vent. $189 Employee came into my home, connected the vacuum, went out to the A/C unit, came back in, tried selling me other items, I declined to purchase anything else, he removed the vacuum and stated he was finished. When questioned about the running of the brushes that he did not do, he said it was not needed with the vacuum. Asked about the dryer vent, claimed it was done, it was not. Said he was unable to run brushes through the vents because they were more than 12 years old, but when he asked how old they were he said no problem I will run the brushes through the vents. When I declined any other work, the vents became to old to run the brushes. So basically, did nothing, insisted on getting paid, I am almost 60, I am disabled, so I paid the bill and called his company immediately. Was told I would receive a call back, never did. I called three more times and was continuously told the same thing but never received a call back. I did not ask for money returned, I would prefer they come and properly do what was paid for. That is all I want.

    Air Titans Pro LLC is NOT a BBB Accredited Business.

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