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Business Profile

Window Installation

Sunshine Window Manufacturing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My home is under warranty till march of 25.  Sunshine window men came  to talk a take pictures of all defects in hurricane glass slider. The defects are  long  3  by 1 wide  . When you look out your slider. Its all blurry an ***** . And in the center of my slider . I stand in front to look out . There is a 1.5 by 1 ***** looking scratch or a defect **** in glass . Very visible. Why they wont put in a new slider door is beyond me. We paid a lot for these hurricane  windows in this home . I dont think Im asking for much. But they do . So Sad. I hope and pray they reconsider. I will continue to move forward with your help .   The reviews in ave *****. For Cc homes  is terrible. I wont give up . 

    Customer Answer

    Date: 10/26/2024

    As  I was cleaning my windows . More additional windows have flows an large scratchs in them .  Sunshine windows should be more professional.A stand behind there quality of windows a there work . This is unbelievable of any company s standards. If you have other ways I can move forward with this please let me know . The Cchomes builder  is the only one responding back to me . A telling me I have no case . But when I contacted Cchomes on ********* my compliant. I said  defect in my sliders . A the definition of a flow in a sliding glass door . Says       Scratchs . Uneven edges or distortion in the glass. That effects its visaul appearance. Often arises the manufactureing process or the handling damage. So they are in the wrong .  Please help. 

    Customer Answer

    Date: 11/26/2024

    Most Recent Message
    Date Sent: 11/25/2024 12:47:19 PM
    When I did my walk threw with Cchomes .slider was brought to there attention .defects a scratchs . Thats why  Sun Shine windows came intomy home in June of 2024. To take pictures a look at the defects a scratchs . An yes I have been emailing Cchomes with all problems in this home . All sunshine windows is doing is  kicking it down the road .I will continue to pursue this . 

    Customer Answer

    Date: 11/25/2024

    When I did my walk threw with Cchomes .slider was brought to there attention .defects a scratchs . Thats why  Sun Shine windows came intomy home in June of 2024. To take pictures a look at the defects a scratchs . An yes I have been emailing Cchomes with all problems in this home . All sunshine windows is doing is  kicking it down the road .I will continue to pursue this . 

    Business Response

    Date: 11/14/2024

    Dear, **** ****

    Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your sliding glass door.We understand how important it is to have every aspect of your home in excellent condition, and we are committed to providing you with a clear response.

    It is important to note that our one-year warranty does not cover scratches or any other damage to the glass itself. While we appreciate your concerns, warranty coverage limitations mean that such issues are excluded from replacement under the warranty terms. We apologize if this was not communicated clearly during the inspection or by other parties involved.

    Additionally, please be advised that all communication regarding service requests, including inspections and potential approvals, must be directed through your home builder, CC Homes. As such, any further steps or determinations regarding the glass slider need to be coordinated directly with CC Homes. To support you in this process, we will contact CC Homes about this situation to discuss the findings and explore any potential next steps.
    We appreciate your patience and understanding, and we will follow up with you directly within five business days to provide any further updates.

    Kind regards,
    Sunshine Windows **************** Team

    ***********************

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The windows were incorrectly sized then took forever. Their contractors damaged the outside of my house and several of the moldings. They only fixed it after several attempts from different employees. Once my windows were FINALLY installed, they didn't pass the inspection. The windows NEVER passed the inspection but somehow they still managed to tack it on to my property taxes. 1 year later when I tried to get an inspection done on my home the windows didn't even have the manufacturing stickers so again the inspection failed. I contacted them and had to keep calling and going out of my way until they finally gave me my stickers!!!! UNPROFESSIONAL, LAZY AND POOR QUALITY is how I would define this company.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a new house about 8 months ago and one of the windows is leaking. Called the manufacturer and they dont want to do anything. Windows are still under warranty. They told me to just hire someone to get new one and pay for them out of my pocket. The contractor is not in business anymore.

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new Storm Windows within year warranty bathroom clips window rusted out.**************** no help only rude attitude. When sold me windows came to install and service.Need help after wards is like pulling teeth. **************** several times clips have heavy rust and need change due to manufacture quality. To make it worse since they never came to change tried to remove and cut finger and needed be rush to hospital for tent us shot.

Sunshine Window Manufacturing Inc. is NOT a BBB Accredited Business.

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